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CCTV Builder Reviews

4.3 Rating 190 Reviews

82 %

of reviewers recommend CCTV Builder

Company Reviews

Product Reviews

4.3

Based on 190 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0330 133 0898

Email:

info@cctvbuilder.com

Location:

Unit J - Broughton Business Park, Caxton Rd, Fulwood, Preston PR2 9BT
Preston
PR2 9BT

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering online is okay, after several orders I never had a problem..... until! I ordered some kit for a job, a specific camera with its associated back box. They sent a different camera but still sent the back box for the camera I had ordered, which didn’t fit. I tried to get in touch through email and phone and couldn’t get a response from any way I tried. After giving up and ordering the back boxes from elsewhere I forgot about this for a while but then I had a camera that was a few months old go faulty. I contacted them through email and got a response from someone called Colin who said that I should send the camera back, they would test it and then send a replacement. I sent it back about a month ago, saw that it had been signed for as delivered and have heard nothing since, despite emailing and ringing several times. As it stands will never use again and would advise against anybody else using them too, BE WARNED!”

Posted 3 years ago

“very bad!!!!!!!!! dont order there! they charge you they, and dont send the goods! they never pick up the pone!!! or answer any emails!!”

Posted 3 years ago

“I am still waiting for a reply and refund from October 2020 I have called and email emailed numerous times and still had no response”

Posted 3 years ago

“No communication at all and a very late delivery, wouldn't use again.”

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY. THEY HAVE NO CUSTOMER SERVICE AFTER YOU HAVE BROUGHT AN ITEM. CANNOT TALK OR GET HOLD OF ANYONE. YOU PHONE THEM WAIT 30 MINS THEN YOU GET CUT OFF. AWFUL COMPANY, NO REPLYS FROM THER UNTERNAL EMAIL ON THER SITE OR IF YOU EMAIL THEM DIRECT”

Posted 3 years ago

“Took payment but haven't sent the parts, no answer on phones or email.”

Posted 3 years ago

“Avoid No reply to emails No return phone calls All our money lost DO NOT USE YOU WILL BE OUT OF POCKET”

Posted 3 years ago

“The first order I placed took a while, but it was shipped within a few weeks and the prices were good. I then placed a second order for similar products on 18th November, I received an automated email to say the order had been processed. Almost three months later there has been no follow up communication and no goods. I've sent 4 emails, called 6 or 7 times (no one every answers the phone) and I've left messages on the website. Probably the worst customer service I have ever experienced.”

Posted 3 years ago

“No product supplied no response to emails of calls, going to go to my credit card company to get my money back. Hopefully with the amount of negative reviews they’ll go out of business soon. There are plenty of hard working companies out there that know what customer service is”

Posted 3 years ago

“I ordered a part from you. Your website seemed to be having problems and it did not seem to take payment. Thinking that there was something wrong I tried again on two other occasions. I then received two replacement motors together. I only required one however, we found a home for the other one. I then noticed that I had been charged for a third which never arrived. I have tried phoning countless times, emailing and leaving messages. I finally had to resort to sending a signed for letter detailing the transactions. As yet, I have not received a reply. It is impossible to get through to you. We have now been charged for a part that never arrived and no way of speaking to you.”

Posted 3 years ago

“I ordered some goods nearly 3 weeks ago! Money was taken straight away, had a confirmation E mail too. Goods haven’t turned up, they don’t answer phone or E mail! Poor service, shoddy company; possibly scamming people left, right & centre! Do not buy from these people”

Posted 3 years ago

“Great products great prices what more can I say!”

Posted 3 years ago

“Great service and exactly what I needed. Will be sure to use again.”

Posted 3 years ago

“1st class company with some great deals on CCTV components very quick on delivery”

Posted 3 years ago

“fast”

Posted 3 years ago

“Fast and efficient easy to deal with and great customer care”

Posted 3 years ago

“Ordered one day delivered the next, very efficient service.”

Posted 3 years ago

“Reasonable prices. Product came quickly and was well packaged.”

Posted 3 years ago

“Good ,very happy”

Posted 3 years ago

“Great service no complaints not a long wait to receive order.”

Posted 3 years ago

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CCTV Builder is rated 4.3 based on 190 reviews