“Shocking service. I purchased a jacket worth over £200. The item was to be delivered to a business address. The item was delivered and signed for by someone I do not know. There’s only one reception therefore unsure where the item has gone. Now the company are not willingly to take responsible and I’m left with a £214 bill. With no item to show for it. I’m shocked and saddened, as I purchase from this company a lot. This was a gift to my mum. Maybe to this company £214 is not a lot but during these uncertain times. It is to some of us. So I’m paying £214 for nothing?”
Hi Rosalind, Thank you so much for your kind review. We really appreciate you taking the time to give us such positive feedback. I am so pleased you were impressed with our service. Hopefully you will re-visit our website in the future. Kind regards, Aileen Solari CCW Ltd 01877 332 614
Hi Stuart,
Thank you so much for your kind review. I am so pleased you were not only happy with your order but also the service you received. We try ourbest at all times to provide excellent customer service and it is so nice when that is recognised.
Kind regards,
Aileen Solari
CCW Ltd
01877 332 614
Dear Faye,
Thank you so much for your kind review. We really appreciate your comments. I hope you are pleased with your Aigle Coat - it is gorgeous.
Hopefully you will re-visit our website in the future.
Kind regards,
Aileen Solari
CCW Ltd
01877 332 614
Hi Joe,
Thank you so much for your kind review. We really appreciate you taking the time to give us such positive feedback. I am so pleased you were impressed with our website and the varierty of colours in our Patagonia collection.
Hopefully you will re-visit our website in the future. Kind regards, Aileen Solari CCW Ltd 01877 332 614
HI Julie,
Thank you so much for your kind review. We really appreciate you taking the time to give us such positive feedback. I am so pleased you were impressed with our delivery times and that you felt your Barbour gloves were well packaged. We do pride ourselves in providing excellent customer service and it is so nice when that is recognised.
Hopefully you will re-visit our website in the future. Kind regards, Aileen Solari CCW Ltd 01877 332 614
“An excellent item with the best price available on the internet! Free postage & packing, which is always positive and super fast delivery as promised! Will go back to CCW for future purchases first! Thank you!”
Hi Nicole,
Thank you so much for your kind review. We really appreciate you taking the time to give us such positive feedback. I am so pleased you were impressed with our delivery times and pricing for your Dubarry Wallet.
Hopefully you will re-visit our website in the future.
Kind regards,
Aileen Solari
CCW Ltd
01877 332 614
“Super quick delivery, ordered on the Thursday afternoon and chose the 3-5 working days delivery option, my order arrived on the Saturday morning so I was very pleased. Great price on the item too so overall very happy.”
Dear Elizabeth,
Thank you so much for your kind review. I am so pleased you received your Slippers promptly. We have been having a great Sale at the moment with new items added daily. I have attached a link to our sale area for your information and hopefully you will re-visit our website in the future.
http://www.ccwclothing.com/sale
Warmest regards, Aileen Solari CCW Ltd 01877 332 614
“Really good quality product, fast efficient service and a great price. A very professional retailer. I bought a sale item but still received first class service.”
Dear Ian,
Thank you so much for your kind review. I am so pleased you received your Patagonia jacket promptly. We use Royal Mail for our website orders and have found them to be extremely reliable. Hopefully you will re-visit our website in the future. Warmest regards, Aileen Solari CCW Ltd 01877 332 614
Hi Elizabeth,
Thank you so much for your kind review. I am so pleased you received your Joules jacket promptly and were pleased with the packaging. We use Royal Mail for our website orders and have found them to be extremely reliable. We are receiving our new Joules for Spring/Summer 2016 into our stores daily so hopefully you will re-visit our website in the future. I have attached a link for Barbour & Joules for your information. http://www.ccwclothing.com/barbour-clothing-m37 http://www.ccwclothing.com/joules-clothing-m10
Have a lovely weekend.Warmest regards, Aileen Solari CCW Ltd 01877 332 614
Hi Taylor,
Thank you so much for your kind review. I am so pleased you received your Joules jacket promptly and were pleased with the packaging. We use Royal Mail for our website orders and have found them to be extremely reliable. We are receiving our new Barbour for Spring/Summer 2016 into our stores daily so hopefully you will re-visit our website in the future. I have attached a link for your information. http://www.ccwclothing.com/barbour-clothing-m37
Have a lovely weekend.Warmest regards, Aileen Solari CCW Ltd 01877 332 614
“Returning the coat today, it was described as charcoal but is more like blue/green and the the fur collar is nothing like the picture on the the website. Very disappointed!!
Aigle, Chuckmerry...”
Dear Andrew,
I am so disappointed that you have not been entirely satisfaied with your Aigle coat. I will refund your card as soon as I receive it into the office.
I will take your comments on board and look at the image against the coat you received and see if I can improve on the quality of the image on our website.
Please accept our sincere apologies.
Kind regards,
Aileen Solari
CCW Ltd
01877 332 614
Hi Angelique,
Thank you so much for your kind review. I am so pleased that your order arrived quickly. We use Royal Mal for all our orders and they have prove to be very reliable.
Hopefully you will re-visit our website in the future. Kind regards, Aileen Solari CCW Ltd 01877 332 614
“The despatch time was excellent. However, I was a bit disappointed in how the item was packaged for something so expensive. Also. The coat itself is wonderful but I am having problems with the zip which is very fidgety.”
Hi Julie, Thank you so much for your kind review and I am pleased you were happy with the delivery of your Sesalt Jacket. We do try our best at all times to provide excellent customer service and take pride in packaging all orders as well as we can, however we will take your comments on board and look into why your parcel was not packaged as it should have been.
With regards to the zip, these jacket have a double zip and as long as they both line up at the bottom, the zip should work perfectly.
Hopefully you will re-visit our websie in the future as we are getting lots of new stock in daily. Thanks again
Kind regards, Aileen Solari CCW Ltd 01877 332 6 4
“Excellent service, site was easy to navigate and purchasing my coat was relatively hassle free. Garment arrived within the 3-5days predicted. Overall very good would use and recommend CCW”
Hi Ben
Thank you so much for your kind review. I am so pleased you received your Barbour jacket promptly and found our website user friendly. We use Royal Mail for our website orders and have found them to be extremely reliable. We are receiving our new Barbour for Spring/Summer 2016 into our stores daily so hopefully you will re-visit our website in the future. I have attached a link for your information. http://www.ccwclothing.com/barbour-clothing-m37 Warmest regards, Aileen Solari CCW Ltd 01877 332 614
“Will not be buying from here again , they sold the jacket i had ordered online , then after i ordered a new one they send the wrong size . I had to go to the shop personally and pick up the correct one”
Hi Matthew,
Please accept our sincere apologies for the mix up with your order. It was entirely our fault and down to human error. We try our best at all times to provide excellent customer service but very, very occasionally mistakes can be made.
I hope that although you were unhappy with the service you received, I hope the communication afterwards as well as the Helium jacket proved to be satisfactory.
We have certainly taken your comments on board and implemented training on these issues raised.
Have a great weekend.
Warmest regards,
Aileen Solari
CCW Ltd
01877 332 614
Hi Terry,
Thank you so much for your kind review. We do try our best at all times to provide excellent customer service and take pride in packaging all orders as well as we can.
Hopefully you will re-visit our websie in the future as we are getting lots of new stock in daily.
THanks again
Kind regards,
Aileen Solari
CCW Ltd
01877 332 6 4
