“We cancelled Centurylink June of 2024 because we were moving. It is now January of 2025 and they still were billing us. Unfortunately, we did not realize they were still billing us. We have notes of the cancellation, but they tell us today that they don't see any notes about our June call. That is almost $1,000 that they took.”
“My Wi-Fi is so weak…usually at 1 to 1 and a half bars. When I’ve have reported it, the operator said it looked fine on their end, and it would cost $100 for someone to come take a look at it.
In addition, I have about 2,000 email messages that are a result of information sharing. I used to be able to trash all of them with one push of a “select all “tab. Now, I must go through them one by one. I have no time for that, and they keep piling up. Soooo frustrating.!!”
“We ordered high speed internet waited 5 different days and times and no one showed up, but we received a bill for services. We have atleast 8 conformation billing. WE have spent 12 hours on the phone with centurylink, received different information each time. This is not acceptable for a million dollar plus company, We are very upset. Tried talking to a supervisor that didn't work. What does a person do?”
