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Chain Reaction Cycles Reviews

3.0 Rating 119 Reviews

50 %

of reviewers recommend Chain Reaction Cycles

Company Reviews

3.0

Based on 119 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Read Chain Reaction Cycles Reviews

About Chain Reaction Cycles:

Mountain Bikes, BMX Bikes and Road Bikes are all available at Chain Reaction Cycles. The worlds largest online bike store offers a massive range of bike parts and accessories from all the top brands. FREE DELIVERY on all orders to the UK, Ireland, Franc?

Visit Website

Phone:

0289 335 2976

Email:

customerservice@chainreactioncycles.com

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Chain Reaction Cycles 2 star review on 17th May 2021

Chain Reaction Cycles 1 star review on 16th July 2020

Chain Reaction Cycles 1 star review on 3rd July 2020

Chain Reaction Cycles 1 star review on 3rd July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The biggest Scamers on Online Shopping It seems this company is just taking orders from people, take their money and do not deliver. The whole Internet is full with bad reviews on them doing just that. I placed an order more thn 3 weeks ago that misteriously "vanished". Asked for feedbck and every time the reply is they need a week to "investigate". The tracking number they provided is not existing with the Courier they advised. I asked for refund, no reply! So, DO NOT TRUST THEM! They will simply take your money and you will never receive your order.”

Posted 3 years ago

“I believe this company is a completely fraud. Gift Voucher bought for 200 Euro, order placed...then ordered lost! Zero attention from the Customer Service team, money refund is not provided either. It is a complete waste of time and money!”

Posted 3 years ago

“They told total.lies to a man disabled by ptsd .they abused his health the agent fobbed him of and told him total lies shame on them mr d moorman as been left distraught”

Posted 3 years ago

“Shipment never arrived. Very bad customer service. Unable to assist. No refund”

Posted 3 years ago

“Stop sending orders that people pay with Hermes just to save some $$ on shipping. This is my last order placed here.. I probably will not order never again due to this poor shipping and customer support that never answer.”

Posted 3 years ago

“They just steal your money, and then ask for more money. This is a classic scam.”

Posted 3 years ago

“If you are foolish enough to place an order with Chain Reaction Cycles, this is what you can expect: 1. Your order may or may not be delivered. If it isn't delivered, you probably won't get your money back. 2. If it is delivered, the goods your ordered may be defective. If they are, you won't get your money back. 3. If you try to deal with their "customer service" reps you can expect dishonesty, deception, staggering incompetence and contempt. 4. If they've made a mistake, they will never admit it or apologize for it. 5. They couldn't care less if you're unhappy with their "service". Do yourself a favour, NEVER place an order with this outift.”

Posted 3 years ago

“Ordered 10 speed chain on Wednesday. Pay for next day delivery (£4:99) as needed for Saturday morning. It's now Saturday still not arrived. So Had to go to Halfords for a chain. Tried contacting then Friday. Theres no phone number you have to use chat or email. ALL I WANT IS TO SPEED TO SOMEONE NOT LEFT IN THE DARK. According to tracker it's not even been picked up yet. Rubbish custom service, been shopping with the for year, now 2nd time been let down. Never again good by.”

Posted 3 years ago

“Terrible customer service. Bike part faulty and identified after 20 minutes of cycling. Reported to Chain Reaction Cycles who are refusing to offer any help/advice, let alone a refund, and claiming I caused the fault. I would not buy anything from this company again and would encourage others to avoid too.”

Posted 3 years ago

“Terrible after sales. Bike for my daughter arrived damaged and the wrong size. Customer services cannot be contacted on the phone so had to email. Took 3 days to get a reply, which asked for photos of the damage and packaging and did not mention the bike being the wrong size. Sent photos of damage and again asked about bike being the wrong size. This time customer services advised me to take the bike to my local bike shop and get the seat post cut down (!), but did not comment on the damage to the bike - very frustrating because you know you will have to wait a few days for a reply each time you email customer services. Nearly a week on now so I am going to cut the seat post down and touch up the damaged paint as my daughter wants to use her bike. I've ordered small items many times from Chain Reaction but would definitely NOT buy an actual bike from them again. Really disappointing...”

Posted 3 years ago

“Customer service is non existent. My order never arrived and to get a refund they wanted me to sign a declaration form that implies that I am not making a fraudulent claim. Took more than 3 months to make a refund and do note, it’s their policy that refunds will only be made after the item arrives back in their warehouse. Don’t waste time with CRC.”

Posted 3 years ago

“Terrible customer service , they take your money and run , if you have an aftersales issue its your problem not theres , buy elsewhere face to face”

Chain Reaction Cycles 1 star review on 16th July 2020

Posted 3 years ago

“Bought a Gt Gtr Comp that was sent to me really badly set up, they asked me to take it to a local companies for repair, they bike shops both said there was something weird going inside for the cabling, it took over a month for CRC to collect the bike, then 3 weeks to get the bike back, when it came back it was worse than before with damage to the frame, forks and they didn’t even send the pedals back. They offered me £50 cash back and a set of BMX pedals as compensation, I asked them to collect the bike and refund me, it was collected a week later then 5 days later it came back again, it’s taken nearly three months, about 40 emails ,10 Live chats And waiting in three days for a delivery too solve a problem for a bike that was sent to me faulty, which they had admitted. Not once have I had a proper apology, just a sorry for the late response from them which happened every single time, go elsewhere, I cannot stress that enough.”

Chain Reaction Cycles 1 star review on 3rd July 2020

Chain Reaction Cycles 1 star review on 3rd July 2020

Posted 3 years ago

“Ordered my bike 22 May 2020, payment was issued right away and came to around £600. Order status was shown as "Processing" and confirmation e-mail received, perfect. Fast forward to today (15 June 2020), no update whatsoever from CRS, had to e-mail the customer service team to ask where my bike was, waited a few days for a response to be told they don't have it in stock, even though they happily took my money for the accessories I bought with it which eventually showed up - not that I need them without a bike - they then cancel my bike order and tell me I'll receive a refund in 5 days. Customer service is a joke and after this pandemic is over they will go back to being irrelevant again. Their Vitus MTB is known as one of the best in the £500 bracket, but not worth the hassle of giving these people the money as they seem to have no consideration for the customer. I'll be shopping elsewhere.”

Posted 3 years ago

“Great website with good deals. However all this is overshadowed and let down by the fact they use Hermes to save money on delivery’s!!!! Hermes are shocking. Twice in two weeks I’ve ordered from crc and paid for next day delivery and both times Hermes have failed to deliver. Despite this happening twice the best crc are willing to do is refund postage. I’ll never order next day from them again, I’ll find another website”

Posted 3 years ago

“Nearly 4 weeks and getting ignored, 4k ebike damaged and bits missing Inc charger. Do not buy from this outfit”

Posted 4 years ago

“Feeling utterly let down. Bought a bike for over £3k and it took an age to get here, yet that was during Covid kick off so i could understand. What I can't accept is that since I received it I have not ridden it as there is a broken clip/mount for a Di2 component. I have emailed, tweeted, messaged via facebook, tired to ring/chat (both offline continuously) and I have not had 1 response to this problem, other than an auto response on FB which tells me to be patient. @chain_reaction take the bike back or send a replacement part, but don't just keep ignoring me !!!”

Posted 4 years ago

“Terrible terrible service. Phone line hangs up, web chat not working and emails take 3-7 days for a response. They have my money and I don't have my stuff even after 3 weeks!!”

Posted 4 years ago

“I ordered some energy gels from this company approximately two weeks ago. They sent me a tub of protein powder in error and have been unable to get them to send the correct item. I am being told they need to do stock investigations and they are unable to send me the item I ordered (though I can clearly see the item is in stock and available for purchase and delivery). My experience of their customer service has been very poor. I would advise caution if you are tempted to use this company.”

Posted 4 years ago

“Terrible company no customer service call centre been waiting 2 months now for a refund on a parcel.”

Posted 4 years ago

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Chain Reaction Cycles is rated 3.0 based on 119 reviews