bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Other than the installation,I think the service I received was poor, my installation date was changed several times and to top it all off when engineer came to install he noticed that my fuse board was not ok ,this all should have been noticed from information I had provided. This meant that I had time off for no reason. I then had to get my energy provider in who then told me I had to get UK power network in to make an upgrade. Surely it would be better to give the correct information out at the beginning to save us all a lot of time”

Helpful Report

Posted 7 years ago

“Ordered and paid by. BMW in March 18 Installed May 19 (14 months later) and have been unable to fully charge the car by chargemaster . Tried to get someone to listen but no one interested . Very poor service uncaring uninterested response .. Hugh Scott 07920 799626”

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Posted 7 years ago

“Easy to use, helpful team, and knowledgeable, lovely installation guy.”

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Posted 7 years ago

“Telephone contact was difficult with different people having to be refreshed on the order every time I called. After that it became straight forward & engineer made it an enjoyable process.”

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Posted 7 years ago

“Passed to too many office staff, each giving different information, but eventually got an excellent deal and the fitter was brilliant.”

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Posted 7 years ago

“Installer arrived with wrong unit which caused a lot of unnecessary waiting”

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Posted 7 years ago

“great service thankyou”

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Posted 7 years ago

“Excellent service.”

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Posted 7 years ago

“Lack of communication, not knowing what's going on, too long a wait to have unit installed. Promised info by email and it never arrives ( some still hasn't). TOTAL SHAMBLES AND WOULDN'T RECOMMEND TO ANYONE.”

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Posted 7 years ago

“I felt like I wasn’t really kept up to date with my application, and that I had to chase things up to get something booked in. Overall though, pleased with the product, installation lead time was actually much shorter than expected.”

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Posted 7 years ago

“Workman didn’t clean up his mess but our charger is excellent”

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Posted 7 years ago

“My first dealings were most disappointing as when I was chasing up my installation no calls were ever returned. I appreciate that as a cable run of nearly 50m was involved that it was essential for a survey. However, It took three and a half weeks between my order of my i3 and an inquiry to Chargemaster to when the electrician came and 6 weeks before my Chargemaster being fitted.”

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Posted 7 years ago

“It took you a long time to install.”

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Posted 7 years ago

“I was disappointed by the preliminary survey which was conducted by email only and messages were batted back and forth with digital images attached. There were requests for an isolation switch to be installed then this was later rescinded; a request for the distance between the charging point and the electricity meter, though the charging point was to be connected to the electricity supply in the garage. Apparently the image of my garage consumer unit necessitated a new replacement to be installed but my electrical engineer said it was fine but the electrical wiring was not suitable for a 32 amp supply. This required a new cable to be laid, buried and installed on the day before the charging unit was to be installed. All of the above could have occurred in a calmer more timely fashion if only a site survey by one of your electrical engineers was conducted in advance of the Charging Point installation. I cannot find fault with the installation of the charging point itself; the engineer was friendly, efficient and speedy.”

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Posted 7 years ago

“Good service on the phone before instillation ,and excellent, polite and helpful engineer to install.”

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Posted 7 years ago

“The charge point installer was extremely knowledgeble and helpful , and showed real commitment to his work . The quality of the work was to a high standard, however it is not a "smart" charge point and does not have some of the features and intelligence of some of the later generation charge points (such as varying charge amount, bi-directional flow, remote operation etc)”

Helpful Report

Posted 7 years ago

“There are two sides to this - the installer was great, did a fantastic job, no complaints. However, dealing with the office based team was a terrible experience. I lost count of how many times I was told they would call back and didn’t, no response to emails, etc. I also had my install appointment cancelled on the whim of one of the staff who took upon themselves to decide that I needed an electrical component fitted before they could install - it didn’t!”

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Posted 7 years ago

“Professional service”

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Posted 7 years ago

“It works well”

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Posted 7 years ago

“Product was good and fitter did a great job, process to get the fitting booked was very painful and required a lot of chasing”

Helpful Report

Posted 7 years ago

bp pulse is rated 3.9 based on 4,417 reviews