bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Genuinely awful customer service. Three months and over a hundred emails in I cancelled my contract and went with someone else. They are by far the worst customer service company in the world”

Helpful Report

Posted 4 years ago

“had a charger pre-installed in my building. After 3 months still not managed to get it working with my account. this is after many emails, call from myself and building manager . customer service is very kind, BUT some people do not have a clue on how manage this ,and i never has a reply in months. what happen just triggering escalation after escalation to tier 2. If you have chance avoid it!”

Helpful Report

Posted 4 years ago

“Simply AWFUL - DO NOT sign up with BP Pulse, other chargers are available. I really regret going with them. Their customer service is appalling (apart from one guy, Florentin, who I feel sorry for, as he's constantly getting my queries when his colleagues fail to respond). Others have slated the installation process - that's a major challenge in itself ... they also conveniently 'forget' to mention that you can pay £75 (which is then deducted from the £499 installation fee if you choose to proceed) for one of their sub-contract installers to come out and do a pre-installation survey - why wouldn't you do this? It's a no-brainer and then avoids any potential issues on the installation day. I only found out after complaining about all of the endless technical questions they were asking me (I AM NOT AN ELECTRICIAN!) I decided yesterday evening to try out the scheduling on the Smartcharge App (as I’d like to be able to set the car to charge between 12:30 and 04:30 (when we have off-peak electricity charges of 5p kwH). There is next to no information on how to do this (and the App gets a slating on all of the online reviews about not working / not having been updated / not being user friendly) so I wasn’t entirely confident at the outset … Issues: • The app keeps telling me that the car isn’t plugged in when it is; • It tells me it is charging when it isn’t; • It tells me it is plugged in when it isn’t; • I did a test schedule charge and immediately when I plugged the car in it started to charge (ignoring the scheduled time, which was later); • I rang the helpline and spoke to 'Connor' (who on the face of it seemed like he wanted to help) – he told me to switch off the unit for 15 minutes; switch it back on and then leave for 5 minutes and then set a new scheduled time - he told me that if this didn’t work, that I was to email him and he would send me his contact details – which he did (‘interesting non-existent phone number’ of 01234 567890 in his email signature) – and because he was working until 930pm last night (and not the weekend) he would be there to try and resolve the issue. He would assign a reference number to my case … I’m still waiting for him to call back … • After switching off and switching the unit back on (as instructed by Connor), I created a new test schedule of 1730 to 1830. I plugged the car in at 1725 – it immediately started charging(!) and then after a minute or 2 stopped and completely ignored the scheduled charge supposedly starting at 1730 … • I tried to phone Connor twice (on the correct number that appears on the website) – pressing the correct option numbers it then simply cut off twice, so I gave up; • I did another scheduled charge for 1230 to 0430 – the car didn’t charge (I get a notification on my phone from my Mercedes Me App when charging starts / ends); • Given that I was awake at 3am, I went out to the garage and put the car on charge manually. It started charging at 3am and finished at 508am - looking at the ‘History’ in the App it claims that the car was charging from 1827 for c. 14 hours(!) – the history section is completely wrong and random; • The App claimed that at 825 this morning that the car was charging at full speed. It wasn’t – as my Mercedes Me App clearly indicates … • HOW are you supposed to get the App and wall box to work together? As soon as you plug the car in (regardless of any scheduling in the App) it starts to charge – the only way to stop it charging is to lock / unlock the car or press the ‘end charge’ button by the charging flap on the car. It then seems ignore the scheduling set for later on … How can it be so difficult? I really cannot believe that Mercedes-Benz recommend this company. They are a complete joke! BP (a supposedly world renowned company) should know better. AVOID!!”

Helpful Report

Posted 4 years ago

“The app of crAPP as they should call it still doesn’t work properly. Scheduler doesn’t work which means the cheap overnight tariff I have is pointless. An engineer called me but said it’s a software problem with the app and they are aware... no attempt to resolve and this isn’t a new problem so how can they continue to sell this rubbish with known issues??? I contacted the office for zero emissions who seem to care as much as BP as after 2 emails I’ve had to response. How they expect everyone to go electric with this nonsense is beyond me!”

Helpful Report

Posted 4 years ago

“The worst company i ever dealt with, they need to get their act together, i given them about 50 pictures of my fuse box etc and all the relevant details requested, but still they haven't done anything or even replied after numorous calls and speaking to customers service, and this after buying a new mercedes, i have to charge it with a cable through my front room window”

Helpful Report

Posted 4 years ago

“I ordered a home charging point for the new hybrid Range Rover sport in December 2020. I filled in all the forms and added photos and added an electric isolator switch in January 2021.I paid for the service and bpchargemaster claimed the government grant on my behalf.I’ve heard nothing since despite emailing and calling them and now I’m having to take legal advice on how to go forward as they have my money and grant and are ignoring me.I’m also in the process of raising a complaint against Landrover for recommending bpchargemaster to me. Over 3 months and still waiting!!! I wish I had read the reviews before ordering as exact same problems as other people”

Helpful Report

Posted 4 years ago

“terrible customer service. Passed between people who haven’t got a clue. Notes not completed correctly from conversations over phone. 4 calls but no nearer sorting. Cannot speak to managers. Promised call backs , again nothing. Fitting of charger box by third party company was excellent Don’t use them!!”

Helpful Report

Posted 4 years ago

“Absolutely useless company three months and still no charger photos land registry proof of purchase of ev car off road parking you name they will ask for not one time, 5.6 times . Don't waste your time with this company”

Helpful Report

Posted 4 years ago

“Like everyone else has recently commented the service is awful. I mean this has to be the worst customer service and purchase process I have ever had. You would not believe they are getting paid. Expected to do a full electrical technician survey myself, answer detailed technical questions with no qualifications and never actually get any response. So far, 4 phone calls, 7 emails, 20 odd photos and still no install date. If you went on a training course in how to destroy a customer journey - this would be it. To top it all I was given a fake complaints email address. Like everyone else has said. Avoid this company at all costs unless you really like a challenge.”

Helpful Report

Posted 4 years ago

“How can they score 4.18 put of 5 !!!?? A faceless, useless company. 3 months to install/uneccsary costs incurred by me and no response to emails and phone calls. Only installed as my employer engaged their services. DO NOT EVEN THINK OF USING THIS COMPANY AT ANY COST...EVEN IF FREE ! so much hassle.”

Helpful Report

Posted 4 years ago

“terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service - do i have to say more”

Helpful Report

Posted 4 years ago

“Process is utter joke nobody knows what is going on and repeat forms as well as text message reminders to complete forms, upload photos etc I would avoid using them at all costs”

Helpful Report

Posted 4 years ago

“Utter rubbish. Sat directly outside a BP chargemaster point and the app wouldn't even recognise it was there. Told me the closest point was 16 miles away. Strange seeing as the points in my town have been there for months.”

Helpful Report

Posted 4 years ago

“As an ex BP employee I thought it would be good to use them. Big mistake as I have no idea on installation date. I contacted them only to be asked questions and photos that they have already. Next day the same forms were emailed to me to fill out AGAIN.I am now ready to cancel.”

Helpful Report

Posted 4 years ago

“Awful process, I submitted my photos as part of my application 4 weeks ago and I've heard nothing since...emailed 4 times, rung twice and was on hold for over 15 minutes before I decided to hang up. The only reason I'm using these is because Mercedes pay for the installation! They say on their website that it's dangerous to charge using the standard plug but that's the only option I have at the moment and it currently takes 36 hours to charge my car from empty!”

Helpful Report

Posted 4 years ago

“Shocking customer service. No one knows what they are doing. Maybe a training issue. Requesting a refund for charger that hasn't arrived and not even been through the review process. Company is a joke.”

Helpful Report

Posted 4 years ago

“Absolutely terrible service. You'd think a brand associated with a global company like BP might be able to handle customers professionally. Answer: No. 1) It starts with the confusing website. The user journey is terrible with mixed messages and confusing next steps. I persisted, I wouldn't recommend that you do. 2) Lack of comms throughout. I had to ring and wait for over 10minutes every time I needed to check where the order was at. Emails I did get came from different email addresses and company names. 3) They very good at taking your money early, but not confirming anything and taking weeks about it. 4) The staff are rude. That's two out of hour I've spoken to that have attitude problems. 5) Repeated conversations. Repeated form filling. AVOID!”

Helpful Report

Posted 4 years ago

“Terrible, terrible service! Submitted all the required information weeks ago, along with a payment of £599. I’ve called a few times and told my application was under review but still no installation date. Today I received an email telling me I’d get a new link and I’d have to resubmit all the evidence again and they were changing platforms! Do you know how much effort this takes, especially when you’ve already done it once??? To top it off, I received another ‘get started’ email and it appears that the price of the home charger has reduced. I couldn’t be more angry having waited weeks for a response and install date. I’ve now requested a refunded although reading the reviews below, I expect this will be long and drawn out!!!”

Helpful Report

Posted 4 years ago

“Prepayment not refunded Tried to use a Chargemaster charging point with a rental EV car. It took multiple payments of £15. Past one month I am trying to get the refund. But no luck yet. BP pulse master helpline saying I would be refunded in 48hrs.”

Helpful Report

Posted 4 years ago

“Absolute worst company to deal with. Requested a refund on a BP Pulse account, had an email saying that it would be done. Been nearly 2months and still no refund after many calls. Will be escalating to ombudsman.”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,413 reviews