bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly the good news. The home charger electrician and support desk staff were great but everything else is just a disaster. BP Pulse is clearly struggling. Emails lost, long delays to hear back from them, a useless App which is a complete mess 45 minutes waiting time to get through to the support line, etc etc. My lease car meant I had to use them but if you have an option go elsewhere.”

Helpful Report

Posted 4 years ago

“Absolute shower! No updates, installer turned up on the day... still no access to app or smart facilities”

Helpful Report

Posted 4 years ago

“done the application and filled in all forms online, then i had to keep chasing for updates. I was told 4 weeks after the application that i need to fill in some forms, which we on the original application, as i received copies from them by email. was told to fill them in again. still had to chase for updates and was told they would contact me regularly (didnt happen) i then got an email for the payment which was done withing 30 mins and received an email receipt for the payment. 4 days later i called again for an update and was advised they were waiting on a payment from me, i asked them to check and within minutes they said it had been received and will then get a call about installation. it took another week for the call which wasnt from BP but from the engineers fitting. They were very helpful and sorted a date and if they got a cancellation in my area they would try an bring the installation forward, next day she called and brought it forward 2 weeks, engineer came was a nice guy and done a good job, explained the system well. in the booklet it says i will receive an email with a link to set up the smartcharge app within 24 hours. the unit was fitted on 14th and still no link. i have emailed and no response. i have called and no one answering. The unit itself is working well, but as a company i wouldnt recommend BP as a supplier”

Helpful Report

Posted 4 years ago

“Appalling service, I applied for installation of a charging unit on the 18th March 2021. I received an acknowledgement email. I then received contact from BP on the 22nd March asking for more information about the fuse box, replied the same day. Next contact from them was the 1st April asking for a wider shot of the meter to check for an isolation switch, sent that the same day - being no electrician I'm not sure what they are looking for. Heard nothing but then received a message to pay, you would assume if receiving the message to pay we are good to install.....apparently not. I contacted them again on the 9th April for an update, told someone from the scheduling team would be in touch....again assumed that meant we were good and no electrical work was required. Chased AGAIN on the 16th April to be told that actually I do need some work doing before the installation can be arranged, but that someone would call me on Monday (19th). To my absolute surprise no-one called me back. Phoned them again, now apparently in a priority queue for a call back, won't hold my breath! Ordered this with more than a month to spare to my car due date, likelihood is I will have a car but no charging point. Then to add to the incompetence I receive an email and a text asking me to complete my application, followed by a 'sorry to see you go' email - I've not cancelled so have no idea what is happening, whether I will get a charging point installed or not. Who knows? And try to make a complaint, impossible! Please do not use this shower to arrange a charging point if you have options!”

Helpful Report

Posted 4 years ago

“The installation was also required to attach an additional breaker box which looks ugly and isn't safe and not vandal proof so I am not quite happy about it.”

bp pulse 1 star review on 19th April 2021

Helpful Report

Posted 4 years ago

“This has to be one of the worst companies I have ever dealt with...repeated empty promises to escalate a very protracted installation process...all documents submitted and confirmed correct on the 12th Feb....weekly calls chasing them (when you can actually get through) and each time the same verbage...."yes you have supplied all the required info and we will escalate"...even as I type I am on hold again...now 52 mins.....absolutely appauling service and I haven't even got the charger installed yet!!!”

Helpful Report

Posted 4 years ago

“I am not sure why BP Pulse review is over 4*s, I have experienced the worst service from a company in my whole life. Since day one, I have been left in dark what was going with my application progress, even when they had everything they have requested for. Customer Services is non-existent and when you are lucky enough to get someone over the phone, their responses are always the same, they have basically breached their SLA many times over with my application even though I was assured certain date. I have had to take measures and have a charging unit installed privately, otherwise I would not have means to charge my EV. After 2 months over their estimated completion I have had the unit installed. I will be sending the costs of my private charging unit to them to pay. Have had enough, Why us customers should pay for their incompetence? They should be fined!”

Helpful Report

Posted 4 years ago

“Fitted the 7th 4 2021, has worked for 2 half -days ,USELESS .Very unreliable ,have no faith in the unit!!!!Fortunately i have not yet collected my EV,hope the problem(s) are sorted out soon.”

Helpful Report

Posted 4 years ago

“Worst non existant customer service. Installation went well. No certificate, no reply to emails or queries. App does not work, unable to set charging times for night rate. Customer service refuse to respond to repeated queries. Worst service I ever received. Only used them because it was supplied with mercedes car.”

Helpful Report

Posted 4 years ago

“awful service - trying to get unit installed but sent me a link for information that does not work, repeatedly asking for the same information over the phone. No one knows what is going on and most of the information is never recorded on their systems so each time you call them, you have to start from scratch. I am only using them as they are the preferred supplier for Mercedes. I would not use them again”

Helpful Report

Posted 4 years ago

“Installation of charger went well but trying to get the electrical installation certificate...... well 6 months since installation and I still haven't got it!!! Great to hear new chargers being installed to help transition to electic vehicles but BPchargemaster customer beware about very poor BPchargemaster customer service support.”

Helpful Report

Posted 4 years ago

“Really appalling customer service. The customer service team seem very nice and knowledgeable but their hands are tied by atrocious systems. You are promised a single contact to take you through the process. It doesn't happen and you are passed from pillar to post. Emails are not replied to nor telephone calls returned. It only took me 6 weeks to get my charger installed. The engineer told me he had just fitted one for someone that had waited for 8 months. Considering that you have to pay up front this is unforgivable. Now, 4 weeks later BP pulse telephoned me and sent an email asking for payment. They are really, really stupid. Don't use them.”

Helpful Report

Posted 4 years ago

“Completely fed up with our charger. We've had to get Motability involved to get any response out of BP. That, at least, got an engineer out to come and check there was nothing electrically wrong with the box and to check connectivity. Now it's been established it's a software issue, neither us, nor Motability have heard a dickybird since. We have, at least, managed to ascertain that the car will accept a charge when left asleep for a period of time (plugging the granny charger in and switching it on after half hour), so at least we know it's not the car. All I want is a basic timer to turn power on to the car at 1am, it's not much to ask, for goodness sake! Instead, it has to be reset every time we use it and the scheduler doesn't work with my MG (sometimes doing nothing, other times continually charging, then once in a blue moon recognising a schedule set and then nothing more.). The app never spots the car is connected, unless the scheduler is off. Sometimes it won't even charge hubby's Prius with it's own built in scheduler! If it weren't for the fact that Motability supplied the charger and the whole grants system, I'd be asking for my money back and trying to get another make.”

Helpful Report

Posted 4 years ago

“Really bad experience. We picked up our new Mercedes on 16 December. Applied end of December. Never able to talk to same person. Keep being asked to send photos of things we have already sent. One helpful person promised lots and delivered nothing. Still don’t know whether they have everything needed and when our charger will be fitted. Can’t believe this is BP and Mercedes.”

Helpful Report

Posted 4 years ago

“Slow service, difficult to contact, the App doesn’t work. Will need to get a lot better if the whole country start to use EV’s.”

Helpful Report

Posted 4 years ago

“picked up my EV 13th Jan 2021 Still no charger Unable to make contact with anyone despite submitting all the necessary information Looks like the engineers get good reviews on the whole, I wonder I'll ever get to that stage!”

Helpful Report

Posted 4 years ago

“Do not bother with this company, waited 3 months for installation,after being messed about with photos we had to send,was installed with a wrong fuse which would leave our house insurance invalid from a electric fire,found out that fuse was also not put in probably,still waiting for a certificate from the company,still waiting for reply from complaint.keep getting cut off from then when I would say it is a joke if I found any of this funny. They have changed the name to bp pulse but are still incompetent and unprofessional.”

Helpful Report

Posted 4 years ago

“They lost our application, told us we were booked in then told us we needed to bi-pole our electricity by contacting our provider who then lost our application as well! This has been 5 MONTHS now, cancelled in Feb and still waiting for refund. Shocking service and £400 down still, no reply to emails or calls. BP advertise they are committed to a greener future but from my perspective they are set in the stone age”

Helpful Report

Posted 4 years ago

“BP charger came as part of the purchase of my new Renault. Initially they couldn't be contacted by the dealership and once the process began it was so inefficient. It has taken almost 5 months since purchasing my car to get the charger installed. Now I am trying to get the App activated, 2 weeks from install and still not active. My personal impression from the start is that BP have tried not to install the charger, asking the same questions via email, looking for problems throughout. One part that did go well was on installation day. The engineer, a sub-sub contractor came, found issues, founds solutions and got the charger up and running. Couldn't fault his attitude or workmanship. When I need another charger I will be avoiding BP if I have a choice. I have also experienced issues with their public network over the last 2 years while running a hybrid. The chargers are down more than they are operational. Poor show for such a big company.”

Helpful Report

Posted 4 years ago

“Incredibly poor (ongoing) service. Long wait for installation date. Unit only partially installed on installation date and no date given for completion. Left with an open trench outside house and a car waiting to be charged. Numerous emails left unanswered, a phone team that can't talk to the installation team and numerous promises ... they will call you back ... but they never do. Shame you can't give 0 stars.”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,413 reviews