bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,415 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,415 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 19th September 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You do not answer the phone. We had a problem with a charging unit and the phone went unanswered in 7 calls. 2 mobiles on site and 1 at another location some 5 minutes later but the distant call was answered first. Today you took 23 minutes to answer. You clearly have a serious problem.”

Helpful Report

Posted 4 years ago

“So far it has a been a very poor experience. To start with, on the survey to start the application my car wasn't listed. Send many emails and got no response. Eventually found a phone number, called them and half way through the call they hung up on me. I called back and they said I could do it all by email. Sent them all my photos and completed form. 2 weeks later they send an emailing advising I had cancelled my application. I emailed them several times again advising I didn't cancel. They eventually respond (up until this point it had been 1 month since I started the application process). They got back to me apologising and said it was their error and that they would have someone call me regarding installation. It has been another month, several emails and no response from them. Diabolical customer service. The only reason I am persevering is because it was to be supplied FOC with my car purchase. If you are buying a home charger yourself then stay well clear of this company.”

Helpful Report

Posted 4 years ago

“Use any body but these clowns. Terrible communication takes them months to reply and if they ask for information and you give it to them in minutes you still wait months for the next thing they want. Customer service is terrible, they hang up on you and generally an extremely poorly run company. If you want a charger in a year or 2 then order now and you might get lucky. Do not use them”

Helpful Report

Posted 4 years ago

“Been waiting on a response from them for a month now and they don’t respond to emails. Have given them until Friday then I’ll go elsewhere. Very poor!!”

Helpful Report

Posted 4 years ago

“Never ever use this company they are totally useless”

Helpful Report

Posted 4 years ago

“Mobility customer had problems right from the start as lots of questions about electrical system and wanted photographs done this still getting emails they want more information contacted mobility very kindly arranged for surveyor to come out surveyor turned up completely surveyed the jobSaid no problems he would send all the information back and we would receive a date for the installation within two weeks keep getting emails from BP asking for photographs and information on the electrical system numerous times phone them and informed them they had sent their own surveyor out and should’ve had the report still continue to Receive emails asking for information and electrical system eventually after a long time that sorted installation by the engineer was no problem but I’ve never been able to do a time charge in charge manually but time charge just won’t work I’ve spoken to BP and spent approximately 10 hours of my time on the phone keep getting promises somebody will be back in touch within 48 hours and also I have been promised it will go to the tech team and I will receive phone call or email within seven working days these promises have come and gone no emails not one no calls not one customer service is absolutely zero promise you the Earth give you nothing yet waiting on more communication this coming Monday won’t hold my breath to receive phone calls absolutely awful customer service from start And still haven’t resolved the problem”

Helpful Report

Posted 4 years ago

“The application process involving so many emails. Phone calls that are constant and the entire process is broken. The actual install was great and the engineer great. But you need months , lots of emails and about 20 phone calls to get one!”

Helpful Report

Posted 4 years ago

“It only seems to work occasionally. The inconsistency has been frustrating as I had thought all I had to do was plugin & that would be it!! Have had to reboot the system & it still seems temperamental. I constantly need to check it’s charging. NOT the hassle free EV motoring I hoping for. Disappointed.”

Helpful Report

Posted 4 years ago

“The application process was a nightmare. I had to submit all of the information twice due to a 'new system', I was promised a shopping voucher as compensation which has never materialised. I applied 4 months before my car was due for delivery and the car still arrived before the homecharger was installed. I paid for an isolator switch to be fitted and it took nearly 6 weeks plus lots of chasing calls from me before anything happened - and every call involved being on hold waiting for an operator for at least half an hour. Communications have been appalling, either none at all or several identical emails. They even confirmed my appointment for the 4th time after it had happened. The actual installer was great, when he eventually arrived. All of the back office and customer facing processes need a radical overhaul.”

Helpful Report

Posted 4 years ago

“shoddy service, still haven't done the install since december”

Helpful Report

Posted 4 years ago

“I visited 3 today, none of which would accept my card and the app wouldn’t work! Caused me such a headache and stressed the you know what our of me. This was Newark and two in the New Forest! Dreadful!”

Helpful Report

Posted 4 years ago

“Dreadful from start to finish. Would give zero stars if possible.”

Helpful Report

Posted 4 years ago

“Very poor customer service. I have been calling for the last 3 weeks and still no answers to my query. I was charged when I was not suppose to and despite BP Pulse admitting their mistake and confirming I would get a refund I am still waiting 3 weeks on.”

Helpful Report

Posted 4 years ago

“Bl came to fit our charger on the 19th of April could not finish the installation as could not find a route fo the cable which I found the day after. Since then after 5+ emails to the here to help email address which should be renamed here not to help, getting one reply which said we were on the priority list now 4 weeks nothing and no fitting date. A telephone conversation with them was a waste of time as they just keep telling you that they are very busy. Not much help. If I could give them no stars I would. Very dissatisfied customer and would not recommend.”

Helpful Report

Posted 4 years ago

“I got an electric car through the Motability scheme, Who only deal with BP pulse, Like a lot of other people on this survey, I asked for a survey, as I am NOT an electrician, but failed to get a reply, other than emails demanding more information ! I took and sent them photos of everything to do with my electrics, but still they wanted MORE information, so in the end I complained to Motability, and I finally got a date for the survey, the man came, carried out his survey, and I assume sent all the information to BP, I then got a date for the installation, which was carried out by a contractor very professionally, neat and tidy, who explained everything I needed to know, I have been told by BP Pulse that I need a code to access there app??? as it is impossible to log into it without it?? but I dont know how long that is supposed to take, the unit was installed on the 10/05/2021?”

Helpful Report

Posted 4 years ago

“The application process was lengthy & complicated. The company asked questions I did not understand. Why don’t they simply send out a guy to survey the property to save time & frustration? Mine was a free selling point through Mercedes, so it was probably some cheap deal through the company & therefore keeping the Costs down. I had to have an isolation switch fitted at my own cost which was annoying. The actual fitting was professionally done & at the moment is working well!”

Helpful Report

Posted 4 years ago

“I had my charger fitted via Mercedes offer. My app scheduling has stopped working and I have spoken to their team multiple times and every time they assure me that someone will be in touch with me within 48 hours and I am still waiting, I have followed this through with emails which have been ignored and never received a reply. Other issue for me was that the company did earth bonding under my flooring and I asked for pictures of their work because it’s not visible and once again in spite of my multiple calls and emails and their promises nothing has happened. I don’t know who to take it further for any action? Absolutely appalling customer experience.”

Helpful Report

Posted 4 years ago

“BP pulse the worst customer service I have experienced. I downloaded app and asked for opening of account and they took 7 days to accept and yet I haven't got the card so I can use on their charging station. Tried to call but only music. Now writing letter to CEO to refund my 40 pounds and cancel my membership as I don't think they want to do business.”

Helpful Report

Posted 4 years ago

“The application process is overly complex, and customer service is dreadful and fragmented. Can only deal with by email but replies can take 2 weeks. Would not recommend to anyone.”

Helpful Report

Posted 4 years ago

“Awful service but really nice installers.I had an appointment for an install but they failed to give the installer the charging unit so he just did the rest of the work and said they will call me the next day with an appointment and they didn’t.sent emails with. I reply’s.two weeks later I called and explained and was transferred to the wrong department then to the wrong department again still with no answers.complete and utter shambles of a company.”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,415 reviews