bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fitter was brilliant Company rubbish we waited over two months before they fitted the home charger So we had a brand new car with no charger Their admin is pathetic Their service is rubbish Don’t touch with a barge pole”

Helpful Report

Posted 4 years ago

“My BP Pulse was free with the purchase of my new hybrid car. I collected the car on Jan 10th and waited almost 5 months to get the charger installed. It started with no communication from BP, then I sent the pictures they requested and waited weeks for a response, I was asked to send them again. I was then told they were installing a new 'fast track' system so I needed to send everything again. I then needed to pay £150 for some work on my electricity box (no problem with that) but a. delay whilst they sourced a company to do the work. Finally I have my charger in place, the fitter did a great job, it looks neat and tidy and charges really quickly but the wait for it was ridiculous.”

Helpful Report

Posted 4 years ago

“Take a long hard look before signing up to BP Pulse. Monthly subscription on their website says £7.85, but I'm being charged £14.52 without any explanation. Tried contacting customer service by phone several times, but after being g put on hold for over an hour had to disconnect... absolutely diabolical!! Raised a case via email, which acknowledged 48 hour response time... well, I'm still waiting more that 72 hours later for a response. In the meantime, I'm being charged £14.52 monthly without any reason. I'm an beyond dissatisfied with BP Pulse.”

Helpful Report

Posted 4 years ago

“Customer service diabolical, homecharge unit simply does not work scheduling is non existent so it’s basically a dumb charger. Take a wide berth from this company. I’ve spent nearly a year now with this piece of rubbish and it’s costing me a small fortune in excess electricity charges.”

Helpful Report

Posted 4 years ago

“This company is a total shambles. When you telephone the answering staff are very helpful and courteous but they receive no "Back-up" from a thoroughly incompetent management who seem unable to get charging points repaired when they break down. Charge points 51254, 24341,53557,52384 have been broken for weeks. So much for getting ev's charged. In addition when you telephone it takes at least 20 minutes to receive an answer. I would suggest that this company is avoided whenever possible. Chargeplace Scotland who are operated by BPpulse are no better - so avoid both whenever you can”

Helpful Report

Posted 4 years ago

“Fault with charging station that has been present for two months. Reported three times and was advised that it had been prioritised for repair, but still no action. Since then, I've tried contacting them numerous times and spent hours on hold before giving up and never even actually speaking with anyone! Dreadful!”

Helpful Report

Posted 4 years ago

“What a shambles of a company. Public chargers not working for months, dreadful customer service, shoddy IT, website for access to wall box not working, poor app, slow install, terrible processes, etc. If you can avoid using them do so at all costs.”

Helpful Report

Posted 4 years ago

“I paid £238 to get a non RCD socket installed at your request. I sent all the photographs of my meter in as requested and then on your advice had the point installed. When the fitter arrived on site he informed me that it was not needed and you should have realised this when you saw the meter photos. I have sent an email about this to you but no reply Not a great service. Fitter was excellent Claire Sutton”

Helpful Report

Posted 4 years ago

“On the 9th of April I filled in all the forms and provided photos of my fuse box and installation point. On 14th April my application was approved by Western power distribution. Bp kept insisting they have not received approval and can't move forward. I contacted western power and was informed they had approved the installation twice the first being approved on the 14th April. Western power emailed me a copy of the approval so that I can forward to BP. It has now been 7 days and we are now on the 31st May and I have still not heard from BP. It is now a month and a half past approval. This company does not know what they are doing nor do they reply to your emails. I have now decided to go with a reputable installer who I can trust and who will respond to my emails. I dread to think what the customer service will be like once installation is complete of there are any issues.”

Helpful Report

Posted 4 years ago

“I had the opportunity to receive a free charger with my new Smart car and so I chose an untethered one. First BP Chargemaster tried to upsell an isolating switch to me at an exorbitant price of £150, and then they insisted that their charger is (dangerously) installed with no RCD protection to a vacant socket. Normally, this would have required an expensive extra consumer unit, so more unnecessary upselling. However, I held out and insisted that they install to a blank space protected by a Type B RCD, and after much debate they relented. The install went OK and after they had finished, I added back in my Tesla charger via a changeover switch. I asked for a copy of the manual that covers the use of the switch, but the BP Pulse needed supervisor approval to send me the manual (not received yet). **ANGRY** I first tried to charge the Tesla, but it only charged at 16A making me pay for peak rate power rather than E7 power as the charging time over-ran. The charging never got recorded on my account on the BP App either. There is a switch hidden in their connection box. so I switched it to 32A charging and wired the switch so it could be operated from outside the box, see photo. Then tonight, I connected the charger to my Smart car with charging delayed until 2am, but no, even though the schedule is set on the App, it started charging straight away, so I disconnected the fast charger and connected the Granny charger that is connected to my E7 supply. So, I have a charger that does not work properly, an App for it that just does not work at all, and a company called BP Chargemaster who are absolutely hopeless. One star is one star too many! BP Order number is 12862 if they want to reach out to me, but I have no expectation. I cannot recommend this company at all, best avoided.”

Helpful Report

Posted 4 years ago

“Simply a dreadful company to deal with. Wholly incompetent. Still awaiting charger installation 6 weeks after promised delivery date. Steer well clear. They will drive you mad with incomprehensible automated messages. They never do what they promise and will take your money for all work in advance.”

Helpful Report

Posted 4 years ago

“I can't wait to leave a proper review when the charger is installed, at this stage it could be the worst, slowest experience I've ever had, apart from of course when they wanted me to spend extra money on an electrician to fit a new isolator switch. That payment was processed very quickly, unlike the rest of the tasks. Emails and emails sent, no reply cut off calls and put on hold for hrs. NOT IMPRESSED, go to another company to get your WallBox or Pod point would be a better bet!!”

Helpful Report

Posted 4 years ago

“Four months after application still no installation. Hopeless service and communication. Now told wait another three weeks.”

Helpful Report

Posted 4 years ago

“Like others the installation process was a nightmare, but we got through that, and all was ok until February 2021. Charger would not charge so contacted them 10 days later engineer phoned we got it working with me doing all the work. Then April 2021 it now has a mind of its own charges when it wants for ignoring any schedules that have been input. Followed the instructional booklet on re-setting still nothing. So, like others I have started the communication journey. A lengthy list of emails sent not one response to any of them. The latest email sent this morning I have stated if no response is received, I am going further I have decided to go to Watch Dog to see if it gets a response. Let's not beat around the bush here BP have received a Government Grant to fit these to enable the use of electric cars yep fitted but not working. Should have fitted a Cardboard Box to the wall it's as good as the Pulse Unit. The customer Service Score on this site is way off the mark 4.05 out of 5 really with all these One Star Scores”

Helpful Report

Posted 4 years ago

“The charge point number 24341 is not accepting either RFID cards or debit cards. I had to be rescued because the point at Lauder, (Number 51254) was not working and the one at Carfraemill was not accepting cards and the staff who answered the telephone were doing their best to help these staff are not receiving the back up they require to keep the charging network in useful and working order!!!!!!!!!!!!!!!!!!!!!!!!!! In addition I have waited so far sixteen minutes for my call to be not answered”

Helpful Report

Posted 4 years ago

“What is interesting is that the average rating is 4.11 but if you look at reviews for the last few weeks they are mainly one star. Let me add my one star (because i can give no less). Another mercedes 'free wall box' offer, captive audience. Took 10 weeks and was completed 6 weeks after the car arrived After all the forms and photos they sent a surveyor who just wanted to tell me it couldn't be done because of where the fusebox was. His suggested route before washing his hands of it was to take up all the carpets, floorboards and bathroom tiling upstairs. But even that i would need to sort as to protect their engineers they can't work at heights over 2m. So i found a local electrician, and a much more sensible route so £870 later there was a 32amp cable right where the box goes. I did very nearly give up even on the "free" box and head to plugitin.com. If you have a choice you know what not to do. Trustpilot reviews are even more shocking but I concur. I now need to share my thoughts with Mercedes re their choice of partner.”

Helpful Report

Posted 4 years ago

“You ask for response but do not pick up the phone I try via the web page and cannot get a renewed password I asked for an installation certificate which should have been provided at or soon after install I have emailed to ask for this but still no response Poor response all around”

Helpful Report

Posted 4 years ago

“You do not answer the phone. We had a problem with a charging unit and the phone went unanswered in 7 calls. 2 mobiles on site and 1 at another location some 5 minutes later but the distant call was answered first. Today you took 23 minutes to answer. You clearly have a serious problem.”

Helpful Report

Posted 4 years ago

“So far it has a been a very poor experience. To start with, on the survey to start the application my car wasn't listed. Send many emails and got no response. Eventually found a phone number, called them and half way through the call they hung up on me. I called back and they said I could do it all by email. Sent them all my photos and completed form. 2 weeks later they send an emailing advising I had cancelled my application. I emailed them several times again advising I didn't cancel. They eventually respond (up until this point it had been 1 month since I started the application process). They got back to me apologising and said it was their error and that they would have someone call me regarding installation. It has been another month, several emails and no response from them. Diabolical customer service. The only reason I am persevering is because it was to be supplied FOC with my car purchase. If you are buying a home charger yourself then stay well clear of this company.”

Helpful Report

Posted 4 years ago

“Use any body but these clowns. Terrible communication takes them months to reply and if they ask for information and you give it to them in minutes you still wait months for the next thing they want. Customer service is terrible, they hang up on you and generally an extremely poorly run company. If you want a charger in a year or 2 then order now and you might get lucky. Do not use them”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,413 reviews