bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was painful and stressful arranging the installation with BP Pulse. I was asked to resubmit the same forms and image 4 times. I then had to chase multiple people and eventually a lady call Arta Moroza, a Customer Care Advisor helped to get it sorted. The instillation company, EV installs were very good, polite and efficient.”

Helpful Report

Posted 3 years ago

“If I could, I would rate them a zero because that is how pathetic this company is. I raised a complaint about my homecharger not working and that the switch is broken, on 11th June and as of today 29th June nobody from the company has had the decency to acknowledge my complaint and arrange for an engineer. Infact one of the agents tried to mansplain to me that if he is trying to note down everything correctly because if there is no issue I will be charged. I mean SERIOUSLY!!! Do you think I cannot differentiate between a broken switch and one that works. The call has been escalated to the team leaders and the technical department but zilch. Not a single call back. I have called them over 6 times and am completely frustrated with their ‘I give a damn’ attitude.”

Helpful Report

Posted 3 years ago

“I completed the application, it takes around 15 minutes. Then heard nothing at all for 4 weeks. Despite trying to contact anyone within that time (Facebook messenger was the only way to actually get someone to reply to anything). I managed to speak to a human after 5 weeks, to be told that I needed to send in my V5 as proof, I asked how I was to know that and when I would’ve been contacted to be met with a stroppy, “we’re busy response”. I emailed over my V5 to the same lady, heard nothing again for 4 weeks, I chased via email for a reply and got nothing. Then, received an email asking for the payment 3 weeks after this. So in all waited roughly 12 weeks for the instal which I could’ve had done for the same price by an approved local installer. The actual cost of the unit wasn’t the £295 advertised and cost me £450 (which they didn’t communicate at the point of application, it said £295). They then had the cheek to send an email saying I’d forgotten something (the grant application form for them to get the free govt grant for the install). I had 3M of cable installed and the wall box, so materials were not the reason for the additional expense and I literally have nobody to be able to ask as you can’t speak to anyone and the installer was an electrician in a car who visited. You are basically a cash machine for BP pulse to get the £500 govt grant and cheatgrass you the full cost of install. It’s a rip off. Don’t touch them with a barge pole. Get a local electrician to install it and supply the unit. It’ll stop you paying full whack to these companies and also prevent them scamming the govt and ultimately the tax payer by getting £500 free. Avoid like the plague.”

Helpful Report

Posted 3 years ago

“Ok in 1 word chronic the customer services was absolutely dreadful it took 3 months for the charger to be installed, after numerous emails and phone calls from myself and my car dealership. Bp need to get there act together. Never again. 1 good thing the engineer who installed it was excellent.”

Helpful Report

Posted 3 years ago

“Just about the worst customer service I have ever encountered. Impossible to get the unit fixed if there is a problem. No one cares or is willing to help. AVOID AT ALL COSTS”

Helpful Report

Posted 3 years ago

“Choose any other network but do not use by people's these are the worst to deal with you will spend your life on the telephone because I do not answer the calls. You will get locked onto their charging stations leaving you with no option but to wait for hours or days to unlock it or leave your £350 cable behind. Took them 1 month to answer several urgent emails needing help. Which isn't good enough. Do not use”

Helpful Report

Posted 3 years ago

“Over 4mths to get charge point fitted. Had one fitted independently at work took 2 weeks”

Helpful Report

Posted 3 years ago

“Would I recommend, in a word …….No. I applied for my charger mid-March as my car delivery was scheduled for late May, I completed the various forms and all pictures required in a timely manner and submitted them, then waited and waited so I decided to chase. Next thing I get is a request for payment which I made on the same day as my delivery date was fast approaching. A conformation email was received “Good to Install” so I thought great it won’t be long now. Following payment it was then a further 21 days till the subcontractor could come out and install, so I thought fine I can manage with a 3 pin plug for now. On the day of installation, the Subcontractor turned up on time and asked “is my water and gas bonded”…… to which the answer was apparently “no” (he tested the sockets), so he had to abort the installation. At a further cost to myself of £148+VAT I had the pipes bonded by a local electrician. It was a further 18 days for the subcontractor to come back to install. The job was completed on the 12th June 2021 - start to finish this was 13 weeks! I subsequently received an email 17th June 2021 from BP saying that they see it was aborted and they would arrange for the pipes to be bonded at an additional cost but could not advise how much this would be as it depended on the length of the cable required - if they had any idea of what was going on they would see that I had this arranged myself and the installation was already complete.”

Helpful Report

Posted 3 years ago

“Absolutely appalling customer service. Long waits on the phone, promises to get back in touch never kept requiring more time on hold to chase. Sub contractor completely useless with equally bad service. Unit failed on the second day, installer refuses to come back to site and says it’s for me to resolve with UK Power Networks who understandably want some form of formal diagnosis from the installer. Avoid this shower at all costs, pay someone professional to get a proper job done.”

Helpful Report

Posted 3 years ago

“Hopeless, I've been waiting months for an install. Their customer service team is dreadful”

Helpful Report

Posted 3 years ago

“Paid for install 6 weeks ago. Since then no communication from BP chargemaster. Sent multiple emails no response re install date. Cancelled and asked for refund due to attitude of customer service”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Probably the most dreadful business transaction I have experienced. An hour would be heeded to recount the miserable train of events or rather none events. Matt the installation engineer was the only good thing to happen, he willingly came back with the right charger having been given the wrong kit and that after my photos!. Never again, Beware.”

Helpful Report

Posted 3 years ago

“BP home chargemaster packed up after 10 months. Worse still, customer services said it could take 2 weeks for them to even have a look at it, then a further unspecified number of weeks before it could be repaired or replaced. Not happy.”

Helpful Report

Posted 3 years ago

“Quick to take the money then nothing happens. Been trying for months to get them to install the charge point. Don’t answer emails, won’t give answers on the phone if they even answer it. Horrible and frustrating.”

Helpful Report

Posted 3 years ago

“An absolute nightmare! Our order was lost and despite multiple chases we ended up with a new electric car and no charger. Appalling customer service.”

Helpful Report

Posted 3 years ago

“Completely useless and inept at dealing with even the simplest of admins tasks. Never complete or deliver on their promises, always need chasing up. Use this company if you like wasting your life!”

Helpful Report

Posted 4 years ago

“Possibly the worst customer service ever experienced. Over 2 months from application and still no charger installed. Totally unresponsive and inept customer service. BP dinosaur can not evolve.”

Helpful Report

Posted 4 years ago

“Took over 2 months for installation and weeks of chasing for an install date. Then more chasing to get the appropriate completion documents for my final EST grant. Whole process beginning of March - June 17th. Would not use again. Now the charger does not connect and will not use set time slots unless I use my in car timer to charge off peak. The App is terrible if you can call it that. Quick look at previous reviews it appears I am not the only one who thinks the service is terrible.”

Helpful Report

Posted 4 years ago

“Took months and months to finally convince BP Chargemaster that my NEW house was suitably wired. They couldn’t grasp that I have no gas mains and water is supplied with a plastic pipe! They demanded I employ an electrician to confirm what I already knew….as I have an 1 EV charger at the property already! As for the install…..only happened when I refused to accept delivery of my new car. Funny how that resolved these issues. As for the charger. Ugly Ugly Ugly. No control of output and don’t even talk about the nonsense which is supposed to be an “App”. How a company at this level can release such a non-functioning system?! 1st chance I get, I’ll swap this unit for a connected “Zappi” or similar.”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,413 reviews