bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really not sure how genuine any of the positive responses are, on trust pilot they score 1. Rubbish none existent customer service, I used a BP charge master to try and charge my car they took 6x.£15 and 2x1.50 and I am still trying to get my money back. Avoid using there charging points when travelling if you can. Or just make sure you check your bank account when finished, I’ve sent emails and called no one gets back to you absolutely the worst customer service experience. I would leave 0 as a review but no an option.”

Helpful Report

Posted 3 years ago

“The engineer was excellent and updated me on what he was doing and ran through clearly how to work the charger. The whole ordering process and not being able to easily load the photos was very poor... there were very few updates and I had to continue to contact to progress the order...”

Helpful Report

Posted 3 years ago

“Errors all the way through the process with massive delays as a result of BP Pulse not issuing correct paperwork to Scottish Power. Price increased by £200 compared to quoted after 3 month delay. Given the delay i had no option but to accept. Formal complaint issued over a month ago but yet to receive a response despite me chasing it up.”

Helpful Report

Posted 3 years ago

“What went right would be more accurate. I am disabled and find walking/stairs difficult. The application form on line was a nightmare! My wife was up and down the stairs like a monkey on a stick taking photos of this that and the other. Eventually the form got to 93% and refused to go any further. Then the rigmarole of trying to speak to a human being!! Thereafter I was bombarded by emails requesting I conclude the application form - which was impossible. at last a very nice man turned up and did a Home survey. We thought that was it and the charger unit would be fitted forthwith. Was that ever a mistake. Eventually someone from HQ[?] managed to contact me asking for yet more information with something called MPAN which required me to contact my electricity supplier. Thins was another nightmare in itself. However, after nearly 3 months a nice gentleman from an associated company called and in about 2 hours had fitted the charger point but not before asking to take a photo of our water stop tap. I didn't realise that water and electricity mixed. A problem for my wife as it is under our sink unit more or less and required everything to be moved. All in all an unpleasant experience.”

Helpful Report

Posted 3 years ago

“Shocking, actually non existent customer service from BP. Had to get the car manufacturer involved to finally get install arranged. No responses to any emails, web chat always "offline" & no number to call! However, the actual installation was completed at the agreed time/date & the completed job looks very smart. Now i just need a car to plug in to it......but that's another story.”

Helpful Report

Posted 3 years ago

“Absolutely appalling customer service - indeed my experience is there is NO customer service. No responses to any emails; no one answering calls; chargers that don’t work; and my money in their account. They are a shambles and I have no idea what else to do to try and get my issues resolved as they are impossible to get in contact with. This is the very worst company I have ever had the misfortune to deal with.. this rating should be zero stars”

Helpful Report

Posted 3 years ago

“Appalling!!! (6 months in and still not functioning) Avoid any BP Chargemaster at all costs. The charge relies on their servers to work remotely with the home charger and ther App. Quite simply the home charger unit charges when it likes, the App displays the wrong status and BP keep fobbing me off. I currently have my local MP, OZEV, The Energy Minister and the CEO of BP involved..... and I'm still paying 3 x as much in electricity at home, because the crappy unit charges our EV out of tariff!!”

Helpful Report

Posted 3 years ago

“Avoid like the plague, these have to be hands down the worst company I have ever dealt with. They done respond to any form of communication anymore its like they have 3 people working for them that answer phones and lie saying they will get back to you. I am having to claim monies paid via credit card and order elsewhere.”

Helpful Report

Posted 3 years ago

“Appalling service, impossible to deal with, no care in the world about customers, left-hand doesn’t know what right hand is doing. I could go on and on, but you can imagine where this is heading to . . .”

Helpful Report

Posted 3 years ago

“I have never experienced such bad customer service in the world. Promise the earth but deliver nothing. If you can do not use this company it is terrible I gives this company MINUS 10 STARS FOR THE WORST SERVICE EVER.”

Helpful Report

Posted 3 years ago

“Appalling service. Had to wait 3.5 months from first contact to having a charging point installed. Very little response to emails etc - had to continually battle to get a date for installation. Engineer who did the installation was very pleasant, however. Ongoing complaint with BP has still to be resolved.”

Helpful Report

Posted 3 years ago

“Shocking service, never reply to emails. Promise contact within 24 / 48 hours. We have now been waiting weeks, and no charger units in operation.”

Helpful Report

Posted 3 years ago

“I agree with Deepak that is is unfortunate that one can not write a review by awarding No Stars, as quite frankly I have never experienced such bad service from any company. They were contracted by Motability Ltd to install a charging point when I ordered a lease vehicle in early April, at that point I understood the charger would be installed mid April, I am still waiting in early July. They have never contacted me within the times they stated, most of the time they do not communicate at all. Motability have on numerous occasions tried to get some action again noting happens. When I have spoken to BP pulse directly I get various platitudes and again nothing happens. At the last conversation with with BP pulse I was given to understand they would contact me with an installation date within 48 hours, they had said something similar in late May. Of course nothing happened on either occasion. At the last conversation with them I was asked for details of electricty use, that I had provided in early May and was told the next stage would be to install an isolator switch which had been installed 3 weeks ago. Obviously their system and staff are just not up to the job. I would recommend that nobody has anything to do with this, I was going to say oganisation but that is not a word one could apply to them.”

Helpful Report

Posted 3 years ago

“I have had a major issue with the charger failing to operate during overnight hours. The App is set to 1.15-6.15am. The charger ignores this! Beware, if you want to use cheap rate electricity perhaps look elsewhere. BP have had this issue "in hand" since March of this year when my new electric car arrived. Their resolution to date has been silence, ignoring emails for weeks, such a long wait time on calls in to customer service, that you give up after 60 minutes plus on hold! The only thing they have been able to suggest during the time is that we fit a manual old-fashioned timer to the charge unit! The App they provide does not seem to cut the charge off when it should, with instant charge on cable connection to the car being how it works. So far this has cost me several hundred pounds extra in day time charge rates, instead of significantly cheaper overnight rates. BP simply cannot be bothered. In hindsight I should have paid for a decent charging company with an after sales team that cares, rather than accept the "free" BP option that came with my car. Unfortunately there is no option to put Zero Stars in the review”

Helpful Report

Posted 3 years ago

“Appalling customer service. Charger has been out of action now for over 2 weeks and continually get fobbed off on the phone. My Porsche Taycan Turbo S has been sat on the drive without being used for two weeks now. The RCD they have fitted is a potential fire hazard!”

Helpful Report

Posted 3 years ago

“Customer service is virtually non existent. Took over 5 month from applying to getting unit fitted (was requested photos of area from 5 different people). Engineer who came was Very good (sub contracted by BP) and made an excellent job. I have tried ringing regarding using the Scheduled charge function but cannot get through (cuts off after an hours wait). Did get one reply to an email setting out instructions on how to reset the system (didn't work). Since then NOTHING from them. Absolute Appalling Service.”

Helpful Report

Posted 3 years ago

“My Home Charger has not worked for 6 months. You do not answer phones or emails. I do not think I have ever dealt with a worse company. anyone wanting a 'smart' home charger should go elsewhere”

Helpful Report

Posted 3 years ago

“Had my EV a week but applied for my BP card a good while before then. Now I'm told 'don't know when your card will be available as we can't get hold of the micro chips'. I was also told that I have to pay 35p per KWH until the card is available. If my car wasn't through Motability I would go elsewhere.”

Helpful Report

Posted 3 years ago

“I’ve had an account for over a year but only have had to use it twice. On both occasions the app wouldn’t recognise the charger so had to use a contactless card and the higher amount per kW. On the first occasion I found my bank had been debited £15 by Chargemaster for a £4 charge cost. After phoning and complaining the balance was paid back a week later. On the second occasion 5 weeks ago the app again wouldn’t work so had to use my card again. The first charge started but failed immediately. I tried a second time and had a successful charge, costing £4. This time my bank account was debited £40. I have emailed the Pulse help agent 3 times and still no refund. I see Trust Pilot gives Chargemaster a one star rating and I quite agree.”

Helpful Report

Posted 3 years ago

“We had nothing but bother to get our charger installed I waited 4 wks to get it fitted, I had different emails ie one saying that it had been cancelled another saying my charger was going to be fitted on a certain day, and yet another email saying it was getting fitted a week later. You really need to train your staff to know what they are doing at the call centre. There was no issue with the man that eventually fitted it for me. I would not recommend you to anyone”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,413 reviews