bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, it was a complete nightmare trying to organise the install of the charger. It is important to point out, that you are requesting feedback on the installation, which was not performed by BP Pulse. All the dealing I have actually had with BP Pulse have been shambolic and stressful. To begin with the, the questionnaire sent out to be filled in prior to install was not straight forward, and required knowledge and understanding. It was also not a short task to complete, had been promised by the member of staff I spoke to. My charging point was "guaranteed" to be fitted prior to the delivery of my car. My car was delivered in May. The charging point fitted mid July. Once the process began, it then took MONTHS for the install to be arranged. This was due to BP Pulse not acknowledging the reply from Western Power in APRIL. I had to chase and chase, and if I had not I believe I would still be waiting. Numerous painful telephone calls and emails. The promise of call backs with updates, which never materialised. In the end I contacted Western Power, and then passed on the details to BP Pulse, and as if by magic the installation process booking was started. However, if I could rate the 2 chaps that came out to actually perform the fitting (NOT BP Pulse employees!), I would give them separately a 5+ star rating. They were helpful, professional and tidied up impeccably. The resulting work was perfect :)”

Helpful Report

Posted 3 years ago

“Communication was very poor with emails going unanswered for weeks and long waits for the phone to be answered. Very scant information was provided about the functionality of the charge point and I was not given the choice of tethered or untethered. The installers will not dig trenches or lift floorboards so you either have to find another contractor to do it and coordinate timings - virtually impossible - or you have to do it yourself. Finally the app is incredibly basic given the BP name. There's no biometric login, every time you use it you have to key in your password as it does not keep you logged in and it shows information that is contradictory. Only used them because Mini recommended but would not recommend to anyone else.”

Helpful Report

Posted 3 years ago

“had the home charger fitted on the 5th of July 2020 as I already had my mg zs ev . since day 1 this unit has hardly worked. I have had 2 nearly full charges out of it and that's all. the thing keeps making a loud pop then switches its self off. spoke to the clowns at bp to be told on several occasions that I will get a response within 4 days and ive not even had 1 call back, this is the worst company I have ever dealt with in my whole life. looks to me like they take your good well earned money an then disappear into the night with it. they are not even worth 1 star never mind 5 . i hope people read this an get their home chargers from a different supplier and their subscription is a rip off to. AVOID LIKE THE PLAGUE”

Helpful Report

Posted 3 years ago

“We have been waiting since December 2020 for our port. This company is either seriously incompetent or they discriminate against motability customers. 7 months and still waiting. When you call BP they either hang up on you or just tell you lies. I ideally would give zero star review!!”

Helpful Report

Posted 3 years ago

“The service received was appalling and would not be prepared to recommend BP Pulse. My application was started at the beginning of March 2021 and I finally had my BP Pulse installed on 15th July 2021. My BMW was delivered in May 2021 and I phoned customer services weekly to chase the installation to a point that, despite paying in advance, nearly gave up and was looking at alternatives. In seems, everything is subcontracted, the actual installation and the isolator switch connection. Once you have had a telephone conversation with the Customer Service team, they then send an email to a subcontractor and they then believe they have done their job. No follow up or monitoring. The only reason I used BP Pulse was due to the recommendation of BMW. I would personally not recommend due the the hassle and time spent chasing and basically being ignored.”

Helpful Report

Posted 3 years ago

“The 2 engineers who came to fit first the isolation switch and then the actual charger were both excellent. Which is more than can be said for BP Pulse customer service. Having read other one star reviews, it's the same old story - email after email, response promised within 10 days, emails ignored and then when the engineer finally arrived to fit the charger some 5 weeks after we bought the car, we had no idea he was coming and it was sheer luck than we were in. Deplorable service from a global brand, complete contempt for the customer. I am only glad I did not have to pay for this - it came FOC as part of my purchase deal. I hope my charger works longer than some of the others mentioned. BP Pulse - what are you going to do about your service? I am surprised that Mini still want their brand linked with yours!”

Helpful Report

Posted 3 years ago

“No back up. Charger overheating. Can't access the app to control charge rate. Phoned 4 times to get it sorted. Nothing has been done to resolve the issues. Was cut off on last time because I was upset about the issues above and Nothing was being done about it. Wasn't happy and also was not shouting. Was told as it was a third party that installed charger I had to get in touch with them, I stated it was BP who should be doing that as they subbed it out to them. Where's Ester Ranson when you need her... Nothing has been resolved, still can't access the App, charger is still overheating. And BP couldn't give a damn, the got the money from the government and its your on your own now. This is going further. Being upset not shouting doesn't justify being cut off. If I could get the box removed I would and look for a professional quality company who doesn't sub stuff out to others when receiving government grant money to actually do the job and be accountable for the quality of work. The government give the work to the lowest bidder and then corners are cut. BP you have let yourself down in all areas big time..”

Helpful Report

Posted 3 years ago

“Honestly, BP charge point reliability is woeful. Yet again a charge point, installed only a few months ago just refused to start a charge when using the BP Pulse app. Maybe instead of stupid messages like “assembling electric”, they could just make it work!”

Helpful Report

Posted 3 years ago

“I tried to use a bp pulse EV charger but it failed but still billed me £15. I have been waiting on the phone for over an hour to resolve.”

Helpful Report

Posted 3 years ago

“Bp Pulse is the worst customer service I have experienced from a company in the UK. Although the UK generally has pitiful customer service across the board, BP PULSE take it to a new LOW. Disgusting. It took me 4 months for installation. Now it’s installed (on a date only chosen by you, BP Pulse). No consultation or date agreement. Pathetic. It is installed but I cannot control the charger via the app. I called for support to only be told, there is a back log. Sounds like another Pandemic excuse to me or maybe working from home isn’t quite working out. Help me connect to the charger and invite me to complete another survey. It maybe better than this one. Thanks for nothing BP Pulse, as a company you are disgusting.”

Helpful Report

Posted 3 years ago

“Tedious and drawn-out. It took more than two months to get to installation. Very difficult to get anything done. Received two emails on the way saying "We're sorry to see you go" even though we were still trying to complete the transaction. No problems with the man who came to do the actual installation. Did a very good job and tidied up all the rubbish when he had finished. Definitely would NOT use bp pulse again. Sorry.”

Helpful Report

Posted 3 years ago

“Since installed the home BP pulse, never work a single time. Called BP support three times but so. No one fixing my issue. The BP pulse keep flashing red light.”

Helpful Report

Posted 3 years ago

“The worst experience I have ever had with a company in my life . It took three months to get the charger.”

Helpful Report

Posted 3 years ago

“Worst experience I have had for decades, 4 month delay, shockingly, disinterested Customer Service. Company clearly not set up for growth in EV charging demand which seems like a fairly obvious trend to have predicted. I don't know if this is an Industry issue but I'd certainly advise checking performance of competitors before choosing BP Pulse. As a footnote, even after waiting 4 months, the wrong charger was fitted and even then the cabling ended up being twisted behind the incoming supply conduit. I'm amazed the review score is so high, maybe people too tired to leave reviews. My observations on Twitter and other forums paint a different picture.”

Helpful Report

Posted 3 years ago

“Zero customer service, emails not replied to, was lied to & hung up on by telephone operatives. Will be contacting the ombudsman. Whole experience was a nightmare. Avoid! I’ve only given customer service 1 star because there was not the option for zero.”

Helpful Report

Posted 3 years ago

“The BP Pulse chargers are terrible. Even the newer rapid chargers that have been placed do not deliver the charge speeds advertised. I do not advise any new EV drivers to use them.”

Helpful Report

Posted 3 years ago

“Waited months for the installation Only to find the app doesn’t work so I’m paying 3 times too much for electricity as it won’t charge overnight”

Helpful Report

Posted 3 years ago

“Absolutely appalling. Free with a new car, not worth the hassle, terrible service, no replies to emails, Never again.”

Helpful Report

Posted 3 years ago

“An awful, stressful and lengthy experience. I only used BP Pulse because, having bought a new Renault, the home charger was included in the deal on the car. Having submitted my application mid-March 2021 shortly before taking delivery of my car, it took until early July to finally have it installed. In the meantime, I was forced to take pot-luck in using a BP Pulse rapid charger 3 miles from my home, many times finding it already in use, out of action or the app failing me. It was so inconvenient and, once the price was hiked up from 15p to 23p/kWh, became a very expensive service. It took many many phone calls and emails to BP Pulse to finally get my application approved, and that only happened once I'd put in a formal complaint as well as contacting Renault. It was such a relief to finally get the home charger fitted and it seems to work fine (although I haven't yet tried using it via the app). I would certainly not recommend BP Pulse and I will be informing Renault of my appalling experience and suggesting they take their business elsewhere.”

Helpful Report

Posted 3 years ago

“I would have given zero stars if I could have done. What an appalling experience. BP customer 'service' is entirely lacking. Even the complaints department had to be chased by Zoom (Renault's sourcing partners) twice before they bothered to reply. Fifteen emails to three different BP email addresses and not a single reply, not one! So the suppport is entirely lacking, the app is dreadful (read the reviews on the apple store!), and the time it took to actually get the unit installed was laughable. BP should be ashamed of themselves and get out of this market. If they’re incapable of diversifying, they don’t deserve to survive! Renault are now sensibly looking into the wisdom of continuing to use these jokers. The only positive aspect of the whole sorry mess was the freelance technician who came on time (once I’d finally got an appointment!) to install the unit, and was very helpful and informative. Otherwise, beware BP, they’re appalling people to deal with!”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,413 reviews