bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fitting engineer did good job nice and tidy. The charger works very well. Dealing with BP pulse on phone was a nightmare. Comms poor did not know what was going on from one day to next. Had car 2 weeks before installation and only got that as there was a cancellation. Then after installation registration for App was equally difficult. So overall very poor experience.”

Helpful Report

Posted 3 years ago

“Appalling customer service. From the faceless app that is not clear to zero customer updates and no answers to email or the phone. Took 3 months to get an installation with numerous attempts for updates but no responses. Even the main dealer had no influence. One of the worse companies I have ever dealt with.”

Helpful Report

Posted 3 years ago

“Very very poor customer service. Almost impossible to get through on the phone, and not able to speak to the team arranging the installation date - they just give you a time/date via e mail with no consultation with the customer to see if it actually suits. My first installation was scheduled for 2130hrs! I resorted to contacting the dealer I bought my EV from who had a contact within the BP team which helped in speeding things up. Ordered in April, installed in July. To give this review a balance the actual charger is very good and so far no issues with it and I have had no issues with using their public chargers either - BP you need to get your customer service in order and keep your customers better informed with progression of their installation”

Helpful Report

Posted 3 years ago

“Appalling customer service Don’t respond to e mails or phone calls Been cut off on the phone several times Don’t go near this Company Took 4 months to respond and fix a fault They are not fit for purpose”

Helpful Report

Posted 3 years ago

“Took 7 months from request to completion. No end of hassle along the way due to poor communication, inexperienced engineers. Lack of response or being able to speak with anyone. Customer service repeatidly asked for same pictures of fusebox and position. Let down several times. Almost at the point of paying myself. Cant believe that BP a leading energy company cant get this right.”

Helpful Report

Posted 3 years ago

“Below is my second fault report, more than 4 -5days no response at all. The BP pulse never work since installed. Very disappointing. Hi Ching Goh, Thank you for getting in touch with bp pulse. We've received your message and we aim to respond to the majority of cases within 48 working hours. Case Details Case Number: 04622984 Subject: BP pulse home charge never since installed Description: Hi Last BP pulse has swapped a new bp pulse wall charger (from serial number H426257 to H436554) but the issue remaining the same. I have read my car manual, if my car has quick flash red light indicating there is a infrastructure malfunction. I'm use pod charger, and BP chargemaster outside and it works fine. I don't understand why BP home charger doesn't with my my smartforfour. Can you send someone to check the system again, maybe this time I will leave my car with the engineer so your engineer can troubleshoot the problem quicker. Kind regards Ching”

Helpful Report

Posted 3 years ago

“Don't bother trying to get a charger installed. After 3 months plus completing the relevant paperwork and sending further information requested we have got no where. I have tried to contact customer services on 3 occasions. 1st occasion on hold for over an hour I gave have up 2nd occasion managed to speak to a customer adviser who informed me that the review team would be in touch but no contact after 3 weeks 3rd occasion spoke to a customer adviser again told that the review team would be in touch. I have also sent e-mails requesting an up date. It has now been over a week and no communication from BP pulse We have given up and had to go through the lengthy process of completing the paperwork and asking another company to carry out the installation. Poor customer service stock answer just to get you of the phone ,if you can get through. No communication they obviously do not want to carry out the work severely disappointed. They are lucky to get even one star”

Helpful Report

Posted 3 years ago

“It has taken bp pulse 8 months to install my home charger after I had paid them in full.The job was completed by a outside contractor to my satisfaction, after I threatened legal action.I am currently having problems with the home charging app,have spoken to your staff and also written to you but to no avail, very frustrated with the whole thing.”

Helpful Report

Posted 3 years ago

“We have ordered a BP pulse home charger via Motability and VW.I did the online survey and took loads of photo's .The installer turned up on time and within about 1 minute decided that he couldnt do the job because he needed parts.He spent 2.5 hours on the phone and then left our house.He did try his best.BP pulse are not very good.They have let us down. Very poor.”

Helpful Report

Posted 3 years ago

“BP Pulse are probably the worst provider I have ever dealt with. Communications and service are abysmal. They fail to acknowledge phone calls, emails, request for information, requests for call-back. They give the customer no instructions, and they have no technical team to deal with problems. My unit was installed two weeks ago and no instructions have been received, no activation information, nothing: so essentially the charger is redundant. BP Pulse are, however, excellent at taking their customers' money: faultlessly quick. Everything else about them is appalling. Attempting to use their chargers last week in the Midlands, 6 chargers shown on the BP Pulse app as available were in fact out of action: challenged about this on the phone, the BP Pulse employee said that there was no way they could know if the chargers were faulty until a member of the public reported it! This feedback is being shared with BMW, who initially recommended them.”

Helpful Report

Posted 3 years ago

“The most pathetic company I have ever dealt with”

Helpful Report

Posted 3 years ago

“Not had an issue with fitting of my home charger - electricians professional and courteous... ***BUT*** the charger cannot reliably perform a timed charge, nor can the replacement charger that was fitted and nor will it properly communicate with the app or website to show usage. There seems to be a fundamental flaw with the units that makes them flaky. This is not just me, check out Trustpilot reviews and those of the iOS app on the app store before ordering one of these units.”

Helpful Report

Posted 3 years ago

“BPpulse took weeks to organise the installation and made me pay for installing a AC converter unnecessarily due to inefficiency on their part After much discussion and proof that I had given the correct photos of our circuit board they did refund the money However getting through on the telephone was absolutely awful and equally inefficient, The installers who were subcontracted were excellent and helpful”

Helpful Report

Posted 3 years ago

“I am now at week 12 of the hell that is home charging request , and the 4th time ive resent all the information they needed , the lack of knowledge surrounding home charge is disgraceful”

Helpful Report

Posted 3 years ago

“BP didn't call me to provide updates I had to call to chase for updates It took a very long time to get through on the phone and sometimes I had to hang up as no one would answer I provided all the pictures and videos when I completed the application, yet there was no help or guidance in the early stages on what I needed to do (I have a detached garage and it took BP 12 weeks to tell me I needed additional underground armour cable to the garage) Overall a very POOR service. As the demand will increase for chargers BP will need to IMPROVE otherwise they will be squeezed out and customers will go to other charging providers that provide a better service. For your own sake, BP, please improve your customer service and get more staff and a better service platform to manage installations and customer queries. I am from this type of background, so if you want free consultancy please contact me. The POOR service is backed up by the reviews that other customers have written. By the way, once the install was done the BP supplier that did the work was very good. (At least BP had sense to sub contract to JDS Electrical to do the actual work).”

Helpful Report

Posted 3 years ago

“Took a couple of months to actually get it installed. Kept asking for different pictures, even though I'd sent multiple, took a week to reply each time and each time they'd say they need something else, including the land registry. They ended up sending an electrician to survey the property. He said no reason why I can't get one installed. Waited a month trying to find out what was at going on because they stopped replying to me. Eventually they replied saying I can't get one installed until an isolator switch was fitted, which I had to pay for. Got it installed, and the charger was fitted the next week. Wouldn't recommend to anyone.”

Helpful Report

Posted 3 years ago

“I have waited over 8 months ( and still waiting)for a charging unit to be fitted, all I get when I eventually get through on the telephone is that it has been passed on as a matter of urgency. Having read their reviews on Trustpilot 91% gave a negative review this doesn’t bode well, the complaints range from damage to the property to the box failing, I have come to the conclusion that no one from this company will set foot on my property.”

Helpful Report

Posted 3 years ago

“Probably the worst experience I've had from any supplier: no response to emails, zero customer service, no instructions as to how to use the charger, no BP Pulse card to use with an away-from-home charge point, and on a recent journey 6 of the BP Pulse charge points were out of action though shown on the BP Pulse app as available. On the plus side for me: the installing engineer seemed capable (though as I can't yet use the charger I can't be sure). On the plus side for BP Pulse: they took my money immediately and then completely failed to justify my expense. Dismal beyond words. A complete rip-off. They are apparently the recommended charger company of BMW and I am writing to BMW to tell them they need to review their association immediately.”

Helpful Report

Posted 3 years ago

“bp Pulse Supply;ied through Mercedes. Supposed to take 2 weeks to fit - took 18 weeks Supposed to be included in the price of the car - actually cost me a further £450 All the time of chasing bp I found them most unhelpful and on accessions they cut off calls Put in a complaint and request for the extra cost back three weeks ago - guess what - not heard back from them”

Helpful Report

Posted 3 years ago

“Customer service is non existent. Waiting more than 1 year for a domestic charger installation. Excuse after excuse to cover for incompetence. Their average 4 star review is highly suspicious.”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,413 reviews