bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked the installation for February. After many lengthy phone conversations where I was placed on hold for 20 minute stretches, I finally got an installation date in the middle of May. I then got a phone call moving it to the end of May… then June. I have finally had the charger installed in the middle of July. That was 5 months of having to charge my car through the kitchen window and not being able to get past the cable in my wheelchair. The charge point appears to work well but I haven’t had any luck scheduling a charge via the app. I wish I’d chosen PodPoint or Ohme instead.”

Helpful Report

Posted 3 years ago

“1. It took over 2 months to get the point installed 2. I had to constantly chase to get any information or update 3. Customer service were unhelpful and not very encouraging with when it would get resolved. 4. When I asked for compensation nothing was given and in fact they were very rude. Disappointed is an understatement.”

Helpful Report

Posted 3 years ago

“It took 11 weeks from the time I bought the car to my home charger being fitted. Not a very efficient service. I wish I'd never heard of BP Pulse.”

Helpful Report

Posted 3 years ago

“It took 11 weeks from the time I bought the car to my home charger being fitted. Not a very efficient service. I wish I'd never heard of BP Pulse.”

Helpful Report

Posted 3 years ago

“Shocking experience after them being tasked by motability. They didn't respond for weeks on end, blamed my network operator who was brilliant and had already copied me in on the conversation, demanded I got extra unneeded work done by my supplier (who don't do groundwork, just supply like every other), demanded I pay for work without saying what needed done or where it should be put. The work they asked for is only needed when the cheapest, nastiest charge points are fitted in houses with electric showers and theirs comes into that category so they want householders to pay. They lied and said they had no contractors in NI, then lied again and said their local contractors in my area could fit the point but are not qualified to do the unspecified work, which is unneeded but the guys are indeed qualified of course etc etc. More than 2 months after delivery of car and within 24 hours of motability finally getting bp pulse to release the job and it being given to pod-point instead, my charge point will be fitted within a week.”

Helpful Report

Posted 3 years ago

“5 star for ordering and installing delivered on time fitted on time no problem BUT customer service is appalling I have left 5 e mails and a promise to contact me within 48 hours but not as much as a call I telephoned more times than I can remember but left for ages listening to music .so how you can get 4.05 out of ten customer service beats me PLEASE CONTACT ME”

Helpful Report

Posted 3 years ago

“Use BP Pulse/Chargemaster to install your wall charger at your peril. Customer service and after sales is appalling.”

Helpful Report

Posted 3 years ago

“Was led to believe we’d be discounted after buying a Zoe in which we believed that Renault had an agreement with them. Took months, hardly ever answered calls/emails, they cancelled three times to fit an isolator switch last minute despite taking time off work, ridiculous fee in the end (£800 including isolator switch AFTER OLEV grant). Went with alternative company with no hassle and for £549 all included.”

Helpful Report

Posted 3 years ago

“The communication and customer service with BP pulse was just about as bad as it gets. If I could give them zero stars or a minus star I would do. BP Pulse were very quick to take my money and acknowledge my order but then it all stopped and I heard nothing. I tried chasing them by email but again nothing. When I did finally get an email update it was just a copy email (in jargon) that had been sent to another department and meant nothing to me . Even speaking on the telephone was of little use - more often than not the person on the telephone had no knowledge of the fitting process or how long my order would take. It seems there was always an excuse for the delay that was down to someone else outside of BP Pulse! That was when I could get through. On numerous occasions I would be left listening to music only to be then cut off. Like others I had to chase every part of the process myself. In desporation I eventually contacted the car dealer (whose website recommended BP Pulse) and told them of the problems I was having. That seemed to be the only way to get things moving. I had a fitting date within two days! As for their technical knowhow - it seems to be useless. BP Pulse told me that having reviewed the information I provided, I would need to have an additional outlet unit fitted (at additional cost) and may need to have a comercial three phase supply put in (at huge additional cost). I live in a moderate detached house! When the guy from northern electric arrived to review the job he couldn't stop laughing. In his opinion neither situation was needed and the supply was perfectly adequate. He was also annoyed that he had been sent out for no reason and even more surprised that BP Pulse couldn't work this out for themselves particularly when I showed him the as photos of the meter box and consumer unit I had sent them plus the details on our electrical needs. Thankfully he agreed to do the load test whilst he was there to save yet another visit and delay. Even the subcontractor who came to fit the unit (eventually - although I have no problem with him - he was most professional) though the suggestion was unbelievable. Worse still it took over two months to get the unit fitted. (looking at other comments it seems I was lucky). I appreciate companies are busy but two months! My neighbour had his charger fitted by another company the same week he ordered it. Would I recommend BP Pulse - never in a million years.”

Helpful Report

Posted 3 years ago

“Very poor communication trying to get a home charger installed. All initial contact on line, then once completed you randomly get sent an email asking for payment, even before you have been told you are eligible for the government grant, if the charger can actually be installed at your home and before they offer you an install date! Install date and time was sent through email and said 8am, nobody had arrived by 10am, contacted them through the phone line, 45min wait to speak to someone then they say it’s actually between 8am and 11am and they acknowledged the emails should be changes to show this. In the end someone turned up at 3pm and to be fair the install was good and looks and works very well. The customer service and process is a complete nightmare and BMW who i bought my car off should not be recommended these muppets!”

Helpful Report

Posted 3 years ago

“No ability to cancel subscription. On the phone for 45 minutes then cut off. Awful customer service. Don't reply to mails. Every single time I have used charging stations I have to phone as there is a problem. Dire company.”

Helpful Report

Posted 3 years ago

“Is BP pulse the worst company in the world, waited since Nov 2020 for my home charger to be installed. hundreds of emails no reply, hours on the phone listening to music but no reply , new car cant charge it at home. Are the goverment giving millions in grant to them for nothing”

Helpful Report

Posted 3 years ago

“Dreadful customer service. You basically get ignored for weeks. Promises made and not delivered. Took 6 months to get to installation point. Very stressful and frustrating experience. Worst company I’ve dealt with for years.”

Helpful Report

Posted 3 years ago

“I would not and will not recommend BPpulse to anyone! It all started to go wrong at the very start when I was told I needed a double pole isolation switch which BPpulse could supply and fit and Motability would pay for, then said they couldn’t but didn’t know why, I was later told it was because their N. Ireland installation sub contractor team were not trained to install them. When I enquired if the installers were qualified Electricians they said they were and when I spoke to the installers they said of course they couldn’t have installed it, in the meantime I was told I would have to get the isolation switch installed myself and pay £150 for it, which I did and could not claim the cost back from Motability, thank you BP! On June 10th BP contacted my local electricity generating company requesting a survey of my supply, I was then told on the 20th June that no reply had been received, so I contacted the electricity supply company myself, in fact I was able to get the engineers personal mobile number, he told me he had replied to BP on the 14th June and forwarded to me a copy of the communication he sent to BP stating that the supply was fine and needed no remedial work, yet six days after he replied BP told me they had not received a reply. I forwarded the engineers notification to BP and asked them what they were playing at, I also insisted that a supervisor or manager contact me to inform me what was happening, I was never contacted, instead I received an email stating I would be contacted by the installation sub contractor to arrange to have the charger fitted. For me this is the important part, BP’s utter incompetence completely ruined what should have been a very happy experience, my first Motability car, my first electric car, I felt I was in a spiralling nightmare that I couldn’t wake up from!!! This is a basic overview of my BP experience, there were other anxiety creating moments which as an elderly disabled person I really could have done without. I intend to submit a full report of my BPpulse experience to Motability. I want at this stage to state that Motability, the garage and the installation sub contractor, and the NIE engineer we’re all very competent, supportive and helpful, BPpulse we’re by far the weak link. I hope this review will help prospective BPpulse customers to think again and seek an alternative charger supplier.”

Helpful Report

Posted 3 years ago

“I used a BP Pulse public charge point for the 1st time at Glasgow Airport yesterday (11th July 2021) and it was THE worst charging experience I have had yet (and I have driven 30,000 electric miles). I used the web page as a guest rather than the App to connect to the Charge point and it had very limited information and options, and the pop-up screens suggested that there's actually no cost for charging. I have attached a screenshot. Well, I charged for just over an hour and my range only increased by 40 miles. When I stopped the charge and disconnected the cable from my car, the charge point wouldn't release my cable - and the 'cancel charge' button on the web page did nothing. So I was stuck at the airport calling the help line for nearly a whole hour before someone was able to remotely release the cable. Now that I have seen the related debit from my bank account, I have been charged a whopping £15 for the 40 miles and small charge time. Also I had to pay £12.50 to park there for that time. On a difficult to find page on the website there's reference to an over-stay charge of £10 if you stay for over 90 minutes but there's NOTHING at the point or on the pop up windows on the webpage when you're connecting to alert anyone to this fee nor indeed to the tariff, the amount of kW used or the total to be charged. Beware!! I will NEVER use these rip-off charge points again and intend to make sure that people know about this appalling corporate rip-off - appalling lack of service at over-inflated and non-advertised costs, taking advantage of people who need to park up at airports for short stays. This must actually be illegal. BP be ashamed.”

Helpful Report

Posted 3 years ago

“It was a nightmare dealing with you I spent over 24hrs on the phone and nearly 4 months to get the charger fitted really bad customer service. I am not happy how the charger was fitted not the external work but I now have an electric cable running around my dining room it is not acceptable ! I would definitely not Recomended BP!”

Helpful Report

Posted 3 years ago

“Very difficult to get in touch with BP and I had emails throughout the process telling me that my installation application was cancelled. It was not but I had to ring up to check, there was no reply to my emails and no contact to inform me that this was a mistake. Despite sending many pictures of the details of the charging location in relation to the electricity supply etc. an engineer came to install and told me it was not going to be possible and I needed to dig up the garden myself. He then informed me that BP Pulse would be in touch to rebook, they were not. The second engineer that came was very helpful, efficient and friendly, he did a great job. However, the rest of the process was difficult and long. In the end my car came prior to the installation of my charger despite starting the process 3 months before the car was due.”

Helpful Report

Posted 3 years ago

“Months have passed and nothing happens, no response from emails, one of the worst companies i have had to deal with, so many better options out there, my neighbours had installs completed months ago and started the process after me. Would avoid this joker of an outfit if you actually want to get one installed.”

Helpful Report

Posted 3 years ago

“Their pathetic App rarely works and call support is non existent. Their pathetic App rarely works and I have had to resort to using my credit or debit card at a higher rate per Kw to charge my vehicle. This then appears to be a great way for this company to gain more cash by foul and cheating means, so be aware!!!. Their so called 0330 Support number never gets answered, even when calling at 01.30am (it's supposed to be 24/7)!!!! and again results in your cash being wasted as it's not freephone and more cheating from BP to gain more of your cash, Total SCAMMERS. Even at such an early hour it's laughable that their call waiting number speaks of them having a very high number of calls waiting?! BP Charge-master charging points screens never get cleaned, which is a disgrace considering the Covid situation, luckily I carry plenty of my own wipes and gloves. This company is a Joke, has an appalling lack of customer centricity and they are as they state in their title Masters of Charging you more money.”

Helpful Report

Posted 3 years ago

“I started on May 9th to get a charger installed (I use a motability lease agreement) I received phone call to say would be installed on June 28th then email to say the charger would be installed on June 30th, this did not happen! Finally installed on Friday 2nd July. Prevous to this I rang on numerous occassions, I asked to speak to a manger and was told this was impossible, being told "We cannot pass you through to a manager". My wife sent 2 emails, 1 asking for the complaints procedure, strangely we did not receive this although we have been given a case reference number. I had to get Motability involved as I was getting nowhere regarding installation. The charger has been installed but have been kept waiting for bonding to be completed, engineer promised he would be here on the Monday, July 5th, no show, he said Saturday 10th July, guess what, again no show and no courtesy phone call. Apparently due to come on Monday 12th (maybe) Customer service is shocking to say the least, I was getting nowhere, no date given for installation, this is why I involved Motability. I am disabled I had to go 3 miles and stay with the car, for an hour plus, at a time to charge my vehicle! No delivery date given, initially I was told it could take up to 8 weeks for installation. Reply to queries, question below, answer is they didn't, technically still waiting for response.”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,413 reviews