bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company who installed the charger disappeared without even giving us a demonstration. When we parked up to the charger to use it, it was the wrong tethered connection!! Been trying since to get it resolved, singularly unsuccessful. Even worse the person doing the instal didn’t even replace the covers on the live or earth connector boxes in the meter cupboard. Totally live connector box was found by the man from Northern Ireland Electricity, needless to say he was horrified that any qualified electrician could leave work in that state. I have two ticket references for the complaint about the electrician and the non useable charge point. Any chance of anybody from BP Pulse contacting me to speak about it? Only been waiting since the first of June!”

Helpful Report

Posted 4 years ago

“I had the charging point installed by Mobility. If it had not of being for them I would have being waiting months to have it installed. I now have my new car. The app is still mot up and running. I am bitterly disappointed with BP pulse. When you call them the back ground noise is disgraceful. I called them to inform them I was going away and didn't no where to charge the car. They weren't very helpful. Over a I can say the experience of having the charger installed has been very stressful. To them it's a job they do every day. But to me and a lot of customers like me find it difficult to understand. I still don't have an account that is working. I would definitely recommend having an Electronic car. But definitely not recommend BP plus”

Helpful Report

Posted 4 years ago

“4 months to get a home charger. 126939”

Helpful Report

Posted 4 years ago

“Possibly the worst decision I’ve made allowing BP Pulse to install a home charger on my house I now have a box inside that buzzes so loudly you can hear it in other parts of the house as well as having an ugly black cable and huge white box stuck next to the entrance of my home. Then it turns out that there was another option to have the box somewhere else but the installers are instructed to do the cheapest option and he would not even allow me to pay him to carry out the work differently I have contacted your shocking customer service to ask where I should send the box back too but in true BPB style they have ignored me”

Helpful Report

Posted 4 years ago

“I have enough of BP Pulse. I’ve been moved to BP Pulse when they acquired Polar, since them i have only issues. I’ve never received my RFID card (i am writing this in June 2021) but they still cancelled my Polar card (back in november 2020). To charge my car i have to use the App or use my contactless bank card. But the app always disconnects and i cannot stop the charge unless i call the customer service to remotely unplug. My average time waiting on the phone is around 30 minutes. It leaves me paying more by using my bank card despite paying for my membership. All the other charging networks have a waiting time of 5 min in average, and their App (even the web apps one) work flawlessly. The official response i have every time i call them is that they are migrating the data from Polar to BP, and I should call them to start/stop a charge.”

Helpful Report

Posted 4 years ago

“Rubbish service and high prices plus monthly membership fees. My last horrible experience in Weymouth made me to cancel my RFID Card. I don’t want that experience again”

Helpful Report

Posted 4 years ago

“I began the process of purchasing a home charging unit back in April with no progress to date. There have been a few random emails from different people, but after responding there is then no response. Raising a request via the website or any other communication mechanism results in the same "no response". The only part of the process which has proved to be efficient is the collection of payment which now leaves me out of pocket.”

Helpful Report

Posted 4 years ago

“My home charger stopped working some weeks ago. I have sat on the phone for hours with no one answering it, I have completed the online form and sent emails. No response at all. Must be one of the worse home charge companies, they do not seem to care”

Helpful Report

Posted 4 years ago

“I have had 10 weeks of pure hell trying to get my BPPulse homecharger installed. Multiple emails asking for this that and the other and on two occasions - including today, emails telling me I'd cancelled the application. My car arrives in less than 2 weeks and I don't even know if they will have installed it by then. I would not choose this lot again if I was paid to do so.”

Helpful Report

Posted 4 years ago

“No idea what customer service is. Had unit installed never worked after day one, now waited 6 weeks after reporting a fault.”

Helpful Report

Posted 4 years ago

“The app is a joke….there is NOWHERE to register your account so you CAN’T log in!”

Helpful Report

Posted 4 years ago

“I had been sold BP pulse with my new Electric Mercedes. It was included in the deal, to install and we're ready to go. Two weeks after delivery of the car , nothing. Not once did they communicate and when I rang I got humanoid bots pushing me back as a consequence I had to spend £1300 to get a proper contractor to the job. DON'T USE BP PULSE”

Helpful Report

Posted 4 years ago

“Home unit still not working properly. You here the consumer unit keep switching. But it not flipping the switch. But stops power going to the unit outside so its hit and miss if there is power to charge. No one got back to me after calling and message left online. Very disappointed in your customer service”

Helpful Report

Posted 4 years ago

“I was recommended by my MINI dealer to use the BP Pulse home charging unit – the dealer initiated the contact with BP, and I received many emails from BP Pulse although never the one to complete the survey, I tried unsuccessfully to contact them via email and phone on many many occasions, in the end, I had an email from them saying that they were sorry to see me go! A dreadful experience and looking at their online reviews on Trustpilot, a lucky escape. I did my research and looked at all the alternatives, companies and reviews and decided that the POD Point home charger was the best for my needs. I am very happy I made the decision to go with POD Point and would recommend them.”

Helpful Report

Posted 4 years ago

“I was charged £15 on the top of normal charge. When contacted customer service, I was informed that is deposit and it will be refunded. I contacted bank and confirmed that it was actually charged. Waiting two months for my refund-still nothing. Customer service terrible. I have been overcharged. I will avoid using it in future.”

Helpful Report

Posted 4 years ago

“Awful Service, not managed properly at all. Would not use again, and have advised friends to use an alternative provider, due to poor service we and clearly many others have received.”

Helpful Report

Posted 4 years ago

“From beginning I don't need double pole isolation switch but I been told by account to add on cost of £150 whiel all 3 installed engineer said no need for it but now installed so they use it. Form days of installed. Every single time day I have to reboot hoem charges unit to charge my car which is annoying and more frustrating is nobody care to resolve issue it's been over 2 weeks sicne raised issue.”

Helpful Report

Posted 4 years ago

“Terrible customer service - tried to top up balance, funds did not appear on online account but money was transacted. contacted customer service who were rude and not helpful. They can see the correct balance and they were surprised that I couldn’t. Was told nothing more they can do other than registering a tackiest for someone else to look into it. Apparently that is too much hassle for the individual I spoke with because they just hung upon me.”

Helpful Report

Posted 4 years ago

“Appalling service Waited months to get the unit installed It’s not working since installation on 28th May When I ding to complain and resolve I just get cut off by your well trained stall A case was set up a week ago and should get a 48 hour response but nothing to date Your Trustpilot reviews prove that others have the same issues You are not fit for purpose Your customer service is none existent David Spencer”

Helpful Report

Posted 4 years ago

“No BP charging points near me. Still waiting on home charger. no help from BP pulse. Advice to use another company's charging point. Rubbish service and motability reccomend them exclusively.”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,413 reviews