bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank u Good service very helpful engineer Job well done”

Helpful Report

Posted 6 years ago

“Only done one charge from 69% to 94% and my consumer unit tripped ou SIX times! The only other device in use was a standard size fridge-freezer. Totally unacceptable.”

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Posted 6 years ago

“The people on the phone extremely helpful, but even though I emailed them lots of photos of electric cable and fuse boxes, they could not tell I needed to do a big upgrade of my cable/connection fuses boxes until engineer arrived. It cost me an additional £1000 to upgrade cable and boxes. Also, they told me I needed a charger cable, so I bought one of their cables. When I picked up my new Tesla, it came with a charger cable. They must know Tesla supply a cable!!”

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Posted 6 years ago

“Engineer on time. Left work area clean and tidy. They clearly explained how they were going to do the installation. Neat job”

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Posted 6 years ago

“The installer was polite and knowledgable on the subject, he was efficient and cleaned up during and after the job. I would definitely recommend a Chargemaster installation to any new EV users.”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“Installation engineer was very professional. As for the charger performance I’m still waiting for the car to be built.”

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Posted 6 years ago

“Great installation service.”

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Posted 6 years ago

“The charge master is great - but the app and web supports is sub standard”

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Posted 6 years ago

“Only used it once due to lock down. But much quicker than standard three pin plug. Very neat installation. Very pleased. Thanks Emerson”

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Posted 6 years ago

“The process was straight forward and your engineer was very helpful, thoughtful and very knowledgeable about product and product placement. Your engineer cleared all mess up on completion.”

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Posted 6 years ago

“Very easy to deal with, highly recommend!”

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Posted 6 years ago

“The charger fits neatly and works well. However the star part of the installation was the installer who simply could not have been more efficient or helpful.”

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Posted 6 years ago

“Works fine but pretty basic functionality.”

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Posted 6 years ago

“Accepting we were in lockdown but it took over 4months to get this sorted. Much of the problem was at the customer service end. The chap who eventually turned up on the day was lovely and got the work done efficiently. I have an issue when I get an email confirming some one is coming to install later the same day, no one turns up, no one calls and when I called BP I was told the install was’ ever going to happen’ as the whole system was on hold. Many, many emails and calls before this didn’t fill me with confidence. A supervisor eventually called, apologised and we arranged a date, to be confirmed by email. I had to ring the day before to ask if the install was going to happen and could they please send an email confirming. Whilst I’m glad it’s all done now, as a customer it was terrible service.”

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Posted 6 years ago

“Very thorough process from start to finish”

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Posted 6 years ago

“Will do the job but a little disappointed with the flexibility of the app. Could do with more features rather than just set charging periods one programmes.”

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Posted 6 years ago

“Lockdown caused a 2 month hiatus in between ordering (and paying for) a chargemaster unit. When it was finally installed it was done very speedily and efficiently (5 out of 5 for this bit!) I have only used it twice since, and it appears to work exactly as advertised.”

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Posted 6 years ago

“The service was awful. I dealt with a service advisor called Mohammed who barely understood what I was writing and gave a load of wrong info to the electrician that came out. I have a charger, the electrician was good but the admin and the support teams are appalling!!! When I asked for an email address/supervisor to complain to I was ignored.”

Helpful Report

Posted 6 years ago

“Fast and efficient”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,417 reviews