bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant technician ,who arrived at 7.58 and left at 12.20 He explained everything Never stopped for breaks. Scott Mc Callan was his name Gave him a tip to buy some Guinness when he got back to Glasgow”

Helpful Report

Posted 7 years ago

“The engineer arrived on Tuesday 24th September and was unable to install the charge point. He carried out a survey and identified what needs to be done and said that he would submit a report to Chargemaster from whom I would hear shortly. His work was perfectly acceptable and he was polite and efficient. What is not acceptable is that Chargemaster have yet to contact me to arrange a further appointment. A five week delay is unacceptable.”

Helpful Report

Posted 7 years ago

“Very good service. Good engineer and staff”

Helpful Report

Posted 7 years ago

“Very straightforward to arrange and the fitter who actually fitted the charge point was superb. Took the cables under the house and made a vert tidy job of it.”

Helpful Report

Posted 7 years ago

“Had a replacement home charge unit fitted two weeks ago Due to issues with the old one reporting that it was constantly plugged in. My account has yet to be updated with the new units serial number and reset in the hope that the problem is resolved. I have made a number of calls and been passed between customer services and the home serve team neither of whom will accept the responsibility of updating the system. Absolutely terrible customer service and a waste of time having a Smartcharge system if it does not do its job. I will be deleting this app and would not recommend bp charge master to anyone.”

Helpful Report

Posted 7 years ago

“You take to long and I had to get half the job done by another electrician. You only want to do the easy part of the job.”

Helpful Report

Posted 7 years ago

“Installation was good but cable is too short. It would be better if it was a stretch coil cable. We keep having to move other vehicles around to get the Hybrid car close enough to the charger because of the shortness of the cable. The casing on the wall used to wrap the cable round is plastic so only time will tell as to whether it's up to the job or not. When you wrap the cable back round the casing on the wall your hands get wet and dirty where the cable has been on the floor. It would be better if it was retractable. I think it was expensive for what it is.”

Helpful Report

Posted 7 years ago

“The charger works okay. The initial communication between Chargemaster rep regarding the purchase of the charger was okay too. However that between Chargemaster and my supplier regarding other work required less so. The unit was fitted by a very clean and tidy professional. However, the app that should allow me to monitor my useage has never worked due to not being able to log in. I have on a number of occasions had email contact with Chargemaster and have still not been able to log in. In summary equipment once fitted fine, communication sadly lacking.”

Helpful Report

Posted 7 years ago

“1. Two visits of the electrician were needed because the house fuse needed to be upgraded. Should have been identified before first electrician turned up. 2. The overnight charging schedule doesn't work reliably and sometimes the car is not charged in the morning (not good). Have had to reboot the unit several times. Your technical help people say it is because the unit loses its connection ? Whatever the reason it needs fixing as the charging schedule is critical. 3. The app is not great. Didn't accept my password for a long time, had to make several calls to resolve. App stopped working on my wife's Apple phone.”

Helpful Report

Posted 7 years ago

“The unit only works intermittently and has to be rebooted by switching off and on at the main switch”

Helpful Report

Posted 7 years ago

“Installation work was satisfactory. Lack of written instruction leaflet or booklet leaves me feeling dis- satisfied. Awaiting delivery of ev so cannot comment on using charge point.”

Helpful Report

Posted 7 years ago

“App is rubbish”

Helpful Report

Posted 7 years ago

“Paper work took forever Otherwise very good service”

Helpful Report

Posted 7 years ago

“BP Chargemaster provided a great service, from initial enquiry through to installation.”

Helpful Report

Posted 7 years ago

“The charging unit works great. HOWEVER the app for it is possibly the worst app I’ve used in years. Sometimes can’t even sign in. It duplicates charging sessions in the account and also stores the wrong charge session length - apparently I charged my car for 99 hours during my first week.”

Helpful Report

Posted 7 years ago

“The BP Chargemaster is small, neat and modern. It’s simple to use, my only criticism is the app, it’s poor and needs improvement, you don’t need the app to charge your car but it enables you to set up schedules and see your charging history.”

Helpful Report

Posted 7 years ago

“Not very reliable. About once a week our Chargemaster has to be turned off then on again to reset it, or it won't charge. This is particularly annoying when you plug your car in last thing at night and expect it to be charged by morning, only to come out around 8 AM and find that the car is not ready to go.”

Helpful Report

Posted 7 years ago

“Very Professional Fitter”

Helpful Report

Posted 7 years ago

“Awful customer service and timescales for installations.”

Helpful Report

Posted 7 years ago

“Very helpful in getting our charger fitted in time for the car delivery”

Helpful Report

Posted 7 years ago

bp pulse is rated 3.9 based on 4,417 reviews