bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lots of proactive phone calls, but a confusing process, queries on emails and photographs. Glad it’s fitted now so that it’s over with. The fitter was great, however nobody pointed out to me that charging lead wouldn’t be long enough - so I have a hidden cost for an extender cable.”

Helpful Report

Posted 7 years ago

“Good service and help when ordering and arranging install.”

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Posted 7 years ago

“The installation was quite complex requiring the box to be some distance from the meter. Everything was done very neatly to a high professional standard in quite bad weather conditions.”

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Posted 7 years ago

“Excellent service from start to finish. I phoned and emailed the company and they were extremely professional. I would highly recommend this company.”

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Posted 7 years ago

“The installer guy was very helpful and efficient. There are some bugs in the SmartCharge app, meaning my tracking data is flawed. (I have lots of 0-minute charges with significant £-costs attached to them).”

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Posted 7 years ago

“It has been quite a difficult process to get to the point of having our charge point installed but the BP Chargemaster personnel have been very helpful throughout.”

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Posted 7 years ago

“Electrician was brilliant polite and professional, made a fantastic job of fitting Charger unit is easy to use and stylish. Chargers zoe from empty in 5 hours.”

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Posted 7 years ago

“Faulty unit replaced by replacement unit still playing up”

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Posted 7 years ago

“The charger doesn't function as a smart charger, and the app is full of corrupted information. Resulting in me not being able to use the charger to take advantage of cheaper night time electricity tariffs as I intended. Customer service is very good and communication is quick and easy. I am hopeful these frustrating issues can be resolved quickly. Otherwise I will expect a refund.”

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Posted 7 years ago

“Excellent, simple, clear instructions on how to use and fast charge. The cable was quite short and I had to park very close (almost touching) the bollard in front of the parking space to get the cable to reach. Otherwise”

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Posted 7 years ago

“Does as intended. I live in an area of poor mobile coverage, so unable to use a lot of the features.”

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Posted 7 years ago

“It is brilliant to have a home charger installed the electrician who fitted it was a real star working all day in pouring rain.”

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Posted 7 years ago

“The process from ordering to fitting was very good and help was given when required. Now the charge point has been fitted for several weeks i am experiencing issues with it not connecting to the server so i cant record how much electricity is actually being used. Other than that i am very satisfied with the whole experience.”

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Posted 7 years ago

“Used a Polar charger for the first time and liked it. Easy to use especially with the APP. And it works well with the Jaguar I-Pace”

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Posted 7 years ago

“Install was quick andefficient and looks very tidy inside the house and out.”

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Posted 7 years ago

“From the first call to the final installation everybody was helpful and efficient.”

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Posted 7 years ago

“Unit is excellent, but went wrong after a week of use. After a couple of calls to customer service I've finally got someone coming to look at it in a couple of days, hopefully it will be back working then after two weeks out of use.”

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Posted 7 years ago

“Very fast and responsive service through what could have otherwise been a confusing process. Great job.”

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Posted 7 years ago

“The installation took a long time to happen (seven weeks). The admin arrangements seemed a bit chaotic (messages to incorrect emails, urgent agreement signatures, etc.) I don't think this was the staff's fault, they were always very courteous, polite and apologetic. The engineer (Matt) was excellent, did a site visit and confirmed my home electical system was fine). He also did the installation. So, overall, nice staff, great engineer - Chargemaster admin needs improving.”

Helpful Report

Posted 7 years ago

“Impossible to use advance mode without having to mess around unplugging the cable and turning the main switch on and off!! Very disappointed in the Chargemaster. Although I have recommended it to two other people who hopefully will have better luck?”

Helpful Report

Posted 7 years ago

bp pulse is rated 3.9 based on 4,417 reviews