bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installer guy was very helpful and efficient. There are some bugs in the SmartCharge app, meaning my tracking data is flawed. (I have lots of 0-minute charges with significant £-costs attached to them).”

Helpful Report

Posted 5 years ago

“It has been quite a difficult process to get to the point of having our charge point installed but the BP Chargemaster personnel have been very helpful throughout.”

Helpful Report

Posted 5 years ago

“Electrician was brilliant polite and professional, made a fantastic job of fitting Charger unit is easy to use and stylish. Chargers zoe from empty in 5 hours.”

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Posted 5 years ago

“Faulty unit replaced by replacement unit still playing up”

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Posted 5 years ago

“The charger doesn't function as a smart charger, and the app is full of corrupted information. Resulting in me not being able to use the charger to take advantage of cheaper night time electricity tariffs as I intended. Customer service is very good and communication is quick and easy. I am hopeful these frustrating issues can be resolved quickly. Otherwise I will expect a refund.”

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Posted 5 years ago

“Excellent, simple, clear instructions on how to use and fast charge. The cable was quite short and I had to park very close (almost touching) the bollard in front of the parking space to get the cable to reach. Otherwise”

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Posted 5 years ago

“Does as intended. I live in an area of poor mobile coverage, so unable to use a lot of the features.”

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Posted 5 years ago

“It is brilliant to have a home charger installed the electrician who fitted it was a real star working all day in pouring rain.”

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Posted 5 years ago

“The process from ordering to fitting was very good and help was given when required. Now the charge point has been fitted for several weeks i am experiencing issues with it not connecting to the server so i cant record how much electricity is actually being used. Other than that i am very satisfied with the whole experience.”

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Posted 5 years ago

“Used a Polar charger for the first time and liked it. Easy to use especially with the APP. And it works well with the Jaguar I-Pace”

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Posted 5 years ago

“Install was quick andefficient and looks very tidy inside the house and out.”

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Posted 5 years ago

“From the first call to the final installation everybody was helpful and efficient.”

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Posted 5 years ago

“Unit is excellent, but went wrong after a week of use. After a couple of calls to customer service I've finally got someone coming to look at it in a couple of days, hopefully it will be back working then after two weeks out of use.”

Helpful Report

Posted 5 years ago

“Very fast and responsive service through what could have otherwise been a confusing process. Great job.”

Helpful Report

Posted 5 years ago

“The installation took a long time to happen (seven weeks). The admin arrangements seemed a bit chaotic (messages to incorrect emails, urgent agreement signatures, etc.) I don't think this was the staff's fault, they were always very courteous, polite and apologetic. The engineer (Matt) was excellent, did a site visit and confirmed my home electical system was fine). He also did the installation. So, overall, nice staff, great engineer - Chargemaster admin needs improving.”

Helpful Report

Posted 5 years ago

“Impossible to use advance mode without having to mess around unplugging the cable and turning the main switch on and off!! Very disappointed in the Chargemaster. Although I have recommended it to two other people who hopefully will have better luck?”

Helpful Report

Posted 5 years ago

“Excellent service throughout the application and installation process.”

Helpful Report

Posted 5 years ago

“Excellent service Brilliant engineering done by engineer John”

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Posted 5 years ago

“Unit initially wouldn't connect to App which I reported, since then it has stopped charging altogether, again I have reported this but so far no reply!”

Helpful Report

Posted 5 years ago

“Did well,pleased with the job”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,413 reviews