bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,415 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,415 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 19th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unit initially wouldn't connect to App which I reported, since then it has stopped charging altogether, again I have reported this but so far no reply!”

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Posted 6 years ago

“Did well,pleased with the job”

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Posted 6 years ago

“Ambivalet feelings about this hence the rating, nothing stacks up. The price to fit what is effectively just an outside plug is actually almost £1000! Deduct the government grant of approx £500 and the cost to me was just under £500. The fitting was done well and was done tidily with minimal disruption. However, everything else is just a bit poor. The cost is absolute madness, the polar charging cards never arrived nor did the welcome pack. No one ever offers charging cables, which are also still unnaturally expensive , something stinks of price fixing there - £150 for a 32a 5m length of cable, seriously?! BP dont offer or supply cables (for which I was disappointed, so cable price probably isnt their fault, but come on, how come fitting a plug and buying cables is so damned expensive. Something stinks of market rigging. Wasnt impressed by the person on the phone neither. Clearly totally out of her depth with the product, genuinely had no idea and couldnt answer questions. That's a hell of a scare when you're spending £1000. Seemed to be competition between callers too, as differnt callers phoned vying for a sale Anyway, I'd recommend BP for the fitting, but the rest is classicly poor British service. Sorry, but for that money you need to pass the harshest of tests and we're being sold a package of things here, it's not just the fitting. Would I recommend them generally? Yes, probably. If BP is a bit average it makes me wonder how other firms are”

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Posted 6 years ago

“was very happy”

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Posted 6 years ago

“Unit does not tell me cost of the electricity used”

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Posted 6 years ago

“Excellent service can’t fault it”

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Posted 6 years ago

“they did a good job.”

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Posted 6 years ago

“Excellent quick service - efficient”

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Posted 6 years ago

“Call centre staff helpful. Installer very professional. However, installer had to install an earth rod which i was not informed of prior to the installation. Fortunately an area of ground was available. Actual product easy to use but still not received information on how to communicate with it via an app.”

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Posted 6 years ago

“Great communication and install.”

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Posted 6 years ago

“doesn't charge quick enough”

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Posted 6 years ago

“Excellent customer service and communications. Fast and flexible installation.”

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Posted 6 years ago

“Getting no itemised billing, app doesnt work, in general very poor”

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Posted 6 years ago

“very good service”

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Posted 6 years ago

“No help from bp with app”

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Posted 6 years ago

“Extremely rude service. The Charger has been installed but the part of it that goes into the ground is very unstable and I can not park the car near it anymore.”

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Posted 6 years ago

“Prompt and efficient installation”

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Posted 6 years ago

“Excellent! Aneka in the office helped me massively with a few technical issues before installation.The gentleman who fitted my chargemaster who’s name I can’t remember was brilliant. Really went the extra mile to make sure Installation was without trouble.wasnt an easy one for him but he made sure everything was spot on before he finished. Many thanks 👌👌”

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Posted 6 years ago

“Rating for installation. I can only state that Marcus G was fantastic; clear depth of knowledge, clarity in explaining the steps being taken and an extremely well executed and clean installation. Dan G as area supervisor visited as routine during installation and both rapidly resolved an issue for me. Thoroughly recommend the installation team. (Unfortunately the process to get to this stage was not smooth; lack of clarity on requirements to upgrade to 100A, replace the meter etc. which could have been advised much earlier on the website before choosing the car and at commencement of engagement with the customer team. That individual left and replacement quickly arranged installation after I had arranged for meter replacement - free by supplier but luckily I did not need tails to the MCU replacing as that isn't included and contractor won't; no electrician will turn out for a 0.4m tie in... 100A mains fuse replacement was also required, from UkPowerNetworks where after I could then revert to bpChargemaster. Clarity on this would have been appreciated, as it was 5 months in total from start to finish...) A turnkey solution would be much easier for the customer.”

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Posted 6 years ago

“Spoke to a chap this morning about the app, fantastic”

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Posted 6 years ago

bp pulse is rated 3.9 based on 4,415 reviews