bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,415 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,415 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 19th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff was helpful and despite the COVID-19 lockdown they managed to keep me up to date and make a booking as soon as the restrictions lifted. The visiting engineer was professional and friendly, explained the process, and left everything tidy.”

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Posted 5 years ago

“The Chargemaster unit & fitter were absolutely first class. However the process of ordering the unit was the worst service I have ever experienced. Orders were lost, male staff who promised to sort it & ring back, dissapeared off the face of the earth. Eventually a lady sorted it out for me. Your ordering office was a complete shambles. I was so frustrated by your service that I complained to BMW who had offered me a free charging unit what a shambles you were.”

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Posted 5 years ago

“I needed a non-standard fit and Chargemaster were very accommodating in respect of a complicated installation.”

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Posted 5 years ago

“Really appreciated the great service in getting my bp charge system all set up for our first electric car. Very helpful people.”

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Posted 5 years ago

“The BP Chargemaster works well, it's a handy thing to have. Customer Service is appalling, no one calls back or answers emails. It took over a week to even get round to submitting an application! I nearly gave up and went to another supplier, I got one helpful person on the phone on my last attempt to sort things out.”

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Posted 5 years ago

“Not an easy process to achieve the installation at all. Communication very poor to be honest.”

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Posted 5 years ago

“This has been a gamechanger for how we drive - really good. Very happy customer.”

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Posted 5 years ago

“My unit needs repairing under warranty, having made two calls to the helpline, I'm told it's a 5 day period to fix it. When I then get a surly email from the repair team, it's for 7 working days after and a day that doesn't work for me. No response to my email back, so I have no idea when they will be repairing the unit. The people on the telephone were helpful though”

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Posted 5 years ago

“They helped extra as my energy supplier was not available due to covid 19, and my car was getting delivered.”

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Posted 5 years ago

“Took a while with all the covid19 issues, gov funding then changed, installed very well and efficiently.”

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Posted 5 years ago

“Service was fine from the office and good on site. The app is unusable”

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Posted 5 years ago

“During a difficult period I thought the service was very efficient and professional.”

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Posted 5 years ago

“Engineer was presented with a challenging installation, he got on with the job diligently and a neat installation was the product. Needed to revisit on a second day due to complexity, call centre handled this effectively.,”

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Posted 5 years ago

“The whole process of ordering and installing of my BP Chargemaster was quick and simple, the engineer who came to my house was very helpful in advising on how the device was set and and how to set it up via the app”

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Posted 5 years ago

“Very good and handy to have installed. Would recommend it anytime.”

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Posted 5 years ago

“fantastic service”

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Posted 5 years ago

“Works as expected.”

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Posted 5 years ago

“Excellent service all round!”

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Posted 5 years ago

“The installation was carried out on the predicted date. It took longer than the engineer anticipated but he worked on it all day and made sure it was functional, looked tidy and cleared up before he left. The unit is easy to use and the cable folds away easily”

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Posted 5 years ago

“Fitted efficiently , been using it for 5 months now with no issues. Phone app works fine.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,415 reviews