bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I completed the application, it takes around 15 minutes. Then heard nothing at all for 4 weeks. Despite trying to contact anyone within that time (Facebook messenger was the only way to actually get someone to reply to anything). I managed to speak to a human after 5 weeks, to be told that I needed to send in my V5 as proof, I asked how I was to know that and when I would’ve been contacted to be met with a stroppy, “we’re busy response”. I emailed over my V5 to the same lady, heard nothing again for 4 weeks, I chased via email for a reply and got nothing. Then, received an email asking for the payment 3 weeks after this. So in all waited roughly 12 weeks for the instal which I could’ve had done for the same price by an approved local installer. The actual cost of the unit wasn’t the £295 advertised and cost me £450 (which they didn’t communicate at the point of application, it said £295). They then had the cheek to send an email saying I’d forgotten something (the grant application form for them to get the free govt grant for the install). I had 3M of cable installed and the wall box, so materials were not the reason for the additional expense and I literally have nobody to be able to ask as you can’t speak to anyone and the installer was an electrician in a car who visited. You are basically a cash machine for BP pulse to get the £500 govt grant and cheatgrass you the full cost of install. It’s a rip off. Don’t touch them with a barge pole. Get a local electrician to install it and supply the unit. It’ll stop you paying full whack to these companies and also prevent them scamming the govt and ultimately the tax payer by getting £500 free. Avoid like the plague.”

Helpful Report

Posted 5 years ago

“The application stage was a bit daunting with all the photos and document. the staff at Bp were amazing so helpful and even sorted out a mix up with the car retailer and their payment. The charger was installed by a very friendly technician who was very efficient and explained the working of the charger very clearly. all I would like further help with is the app and how to use it with my charger”

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Posted 5 years ago

“As soon as we had the electricity supply sorted the Chargemaster team set us up quickly and efficiently with no delay. My thanks to Mohammed Sabbir, who pushed a difficult job through.”

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Posted 5 years ago

“Had to chase initially to get over the survey stage but once this was sorted everything was done quickly and efficiently. Charger was fitted in a very neat and timely manner by a very helpful and pleasant engineer. Car not due to arrive for another two weeks so can't comment on the actual charging process yet”

Helpful Report

Posted 5 years ago

“Simple process to order, a few pictures and questions complete and a couple of weeks later a neat install done.”

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Posted 5 years ago

“Ok in 1 word chronic the customer services was absolutely dreadful it took 3 months for the charger to be installed, after numerous emails and phone calls from myself and my car dealership. Bp need to get there act together. Never again. 1 good thing the engineer who installed it was excellent.”

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Posted 5 years ago

“Just about the worst customer service I have ever encountered. Impossible to get the unit fixed if there is a problem. No one cares or is willing to help. AVOID AT ALL COSTS”

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Posted 5 years ago

“Choose any other network but do not use by people's these are the worst to deal with you will spend your life on the telephone because I do not answer the calls. You will get locked onto their charging stations leaving you with no option but to wait for hours or days to unlock it or leave your £350 cable behind. Took them 1 month to answer several urgent emails needing help. Which isn't good enough. Do not use”

Helpful Report

Posted 5 years ago

“The tech who fitted. The charger was a credit to his company”

Helpful Report

Posted 5 years ago

“Thanks to the customer service team for arranging the installation of my pulse charger, and thanks to the engineer who installed it, doing a very good job. R R H.”

Helpful Report

Posted 5 years ago

“Why is it a long time for it but in the end is here and the installation was perfect and the person who installed it was very helpful very kind”

Helpful Report

Posted 5 years ago

“Over 4mths to get charge point fitted. Had one fitted independently at work took 2 weeks”

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Posted 5 years ago

“Didn't inform me about an additional box, very ugly on the front of the house!”

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Posted 5 years ago

“Ive had a pulse installed via motability. The process of all the paperwork, sending photos needing land registry docs was long winded and pretty useless as the engineer who fitted went round and took same photos id already sent. Got my car March 2021 bp pulse installed june 2021. The engineer Anthony was awesome, worked hard on his own during a hot summers day. Talked me through everything, let me hook car up whilst he was still here. Good job the sub contractors ss good as they are really. The process definately needs looking at and shrinking down alot in my opinion.”

Helpful Report

Posted 5 years ago

“I'm delighted with my homecharger. Love it”

Helpful Report

Posted 5 years ago

“Would I recommend, in a word …….No. I applied for my charger mid-March as my car delivery was scheduled for late May, I completed the various forms and all pictures required in a timely manner and submitted them, then waited and waited so I decided to chase. Next thing I get is a request for payment which I made on the same day as my delivery date was fast approaching. A conformation email was received “Good to Install” so I thought great it won’t be long now. Following payment it was then a further 21 days till the subcontractor could come out and install, so I thought fine I can manage with a 3 pin plug for now. On the day of installation, the Subcontractor turned up on time and asked “is my water and gas bonded”…… to which the answer was apparently “no” (he tested the sockets), so he had to abort the installation. At a further cost to myself of £148+VAT I had the pipes bonded by a local electrician. It was a further 18 days for the subcontractor to come back to install. The job was completed on the 12th June 2021 - start to finish this was 13 weeks! I subsequently received an email 17th June 2021 from BP saying that they see it was aborted and they would arrange for the pipes to be bonded at an additional cost but could not advise how much this would be as it depended on the length of the cable required - if they had any idea of what was going on they would see that I had this arranged myself and the installation was already complete.”

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Posted 5 years ago

“It was a faultless installation”

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Posted 5 years ago

“Absolutely appalling customer service. Long waits on the phone, promises to get back in touch never kept requiring more time on hold to chase. Sub contractor completely useless with equally bad service. Unit failed on the second day, installer refuses to come back to site and says it’s for me to resolve with UK Power Networks who understandably want some form of formal diagnosis from the installer. Avoid this shower at all costs, pay someone professional to get a proper job done.”

Helpful Report

Posted 5 years ago

“Great job from start to finish.The lovely gentlemen that fitted the charger was most helpful .”

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Posted 5 years ago

“Really quick, very helpful - even suggested a better place for it.”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,417 reviews