bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service. Charger has been out of action now for over 2 weeks and continually get fobbed off on the phone. My Porsche Taycan Turbo S has been sat on the drive without being used for two weeks now. The RCD they have fitted is a potential fire hazard!”

Helpful Report

Posted 5 years ago

“Customer service is virtually non existent. Took over 5 month from applying to getting unit fitted (was requested photos of area from 5 different people). Engineer who came was Very good (sub contracted by BP) and made an excellent job. I have tried ringing regarding using the Scheduled charge function but cannot get through (cuts off after an hours wait). Did get one reply to an email setting out instructions on how to reset the system (didn't work). Since then NOTHING from them. Absolute Appalling Service.”

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Posted 5 years ago

“Prompt & polite service, installation professional and on time. No problems from start to finish and working perfectly.”

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Posted 5 years ago

“Very efficient installation service. The electrician, Elton, was on time and was extremely efficient carrying out the work to a very high standard.”

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Posted 5 years ago

“My Home Charger has not worked for 6 months. You do not answer phones or emails. I do not think I have ever dealt with a worse company. anyone wanting a 'smart' home charger should go elsewhere”

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Posted 5 years ago

“Simple easy to use.”

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Posted 5 years ago

“From start to finish the installation was done in a professional manner and a quick and tidy method with an easy operating system. Would recommend to anyone.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Had my EV a week but applied for my BP card a good while before then. Now I'm told 'don't know when your card will be available as we can't get hold of the micro chips'. I was also told that I have to pay 35p per KWH until the card is available. If my car wasn't through Motability I would go elsewhere.”

Helpful Report

Posted 5 years ago

“The engineers where quick courteous and very efficient and tidied up after themselves. They also made sure I knew how to use the equipment before they left.”

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Posted 5 years ago

“I’ve had an account for over a year but only have had to use it twice. On both occasions the app wouldn’t recognise the charger so had to use a contactless card and the higher amount per kW. On the first occasion I found my bank had been debited £15 by Chargemaster for a £4 charge cost. After phoning and complaining the balance was paid back a week later. On the second occasion 5 weeks ago the app again wouldn’t work so had to use my card again. The first charge started but failed immediately. I tried a second time and had a successful charge, costing £4. This time my bank account was debited £40. I have emailed the Pulse help agent 3 times and still no refund. I see Trust Pilot gives Chargemaster a one star rating and I quite agree.”

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Posted 5 years ago

“Installation was done quickly. The electrician was on time and was very friendly and professional. He explained what the job entailed. After the work was completed he explained how to use the charger and how to reset it. Excellent service.”

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Posted 5 years ago

“Excellent installation. Installer was quick, courteous and professional. Can't ask for more.”

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Posted 5 years ago

“Whole process from application to install was 8 weeks. But I was in no rush so not an issue. The installer was very friendly and did a good job. Installed the unit and the electrical protection unit where I wanted it. No complaints from me.”

Helpful Report

Posted 5 years ago

“We had nothing but bother to get our charger installed I waited 4 wks to get it fitted, I had different emails ie one saying that it had been cancelled another saying my charger was going to be fitted on a certain day, and yet another email saying it was getting fitted a week later. You really need to train your staff to know what they are doing at the call centre. There was no issue with the man that eventually fitted it for me. I would not recommend you to anyone”

Helpful Report

Posted 5 years ago

“Applying for the charger was a bit tricky to do via my mobile you need to take time to complete all the information upload the photos. The charger was installed by a great guy who was very efficient and explained the working of the charger very clearly and didn't take as long as indicated. So far all is working well and I am really happy with how its operating, its certainly so much easier being able to charge from home via the charger as we had to mains charge our car for a couple of weeks initially until the BP Pulse unit was fitted.”

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Posted 5 years ago

“The application process was a bit daunting, with all the questions and the uploading of pictures. It did not take 15 min but a couple of hours...However the customer service was good, helpful when we had a query. They told us it would take up to three weeks do be fitted and it was the case. All communications were good though and the technician who came to fit the charger was professional and polite.”

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Posted 5 years ago

“The person who came to my home was very polite and very knowledgeable about the product he was fitting.”

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Posted 5 years ago

“It was painful and stressful arranging the installation with BP Pulse. I was asked to resubmit the same forms and image 4 times. I then had to chase multiple people and eventually a lady call Arta Moroza, a Customer Care Advisor helped to get it sorted. The instillation company, EV installs were very good, polite and efficient.”

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Posted 5 years ago

“If I could, I would rate them a zero because that is how pathetic this company is. I raised a complaint about my homecharger not working and that the switch is broken, on 11th June and as of today 29th June nobody from the company has had the decency to acknowledge my complaint and arrange for an engineer. Infact one of the agents tried to mansplain to me that if he is trying to note down everything correctly because if there is no issue I will be charged. I mean SERIOUSLY!!! Do you think I cannot differentiate between a broken switch and one that works. The call has been escalated to the team leaders and the technical department but zilch. Not a single call back. I have called them over 6 times and am completely frustrated with their ‘I give a damn’ attitude.”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,417 reviews