bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,415 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,415 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 19th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not and will not recommend BPpulse to anyone! It all started to go wrong at the very start when I was told I needed a double pole isolation switch which BPpulse could supply and fit and Motability would pay for, then said they couldn’t but didn’t know why, I was later told it was because their N. Ireland installation sub contractor team were not trained to install them. When I enquired if the installers were qualified Electricians they said they were and when I spoke to the installers they said of course they couldn’t have installed it, in the meantime I was told I would have to get the isolation switch installed myself and pay £150 for it, which I did and could not claim the cost back from Motability, thank you BP! On June 10th BP contacted my local electricity generating company requesting a survey of my supply, I was then told on the 20th June that no reply had been received, so I contacted the electricity supply company myself, in fact I was able to get the engineers personal mobile number, he told me he had replied to BP on the 14th June and forwarded to me a copy of the communication he sent to BP stating that the supply was fine and needed no remedial work, yet six days after he replied BP told me they had not received a reply. I forwarded the engineers notification to BP and asked them what they were playing at, I also insisted that a supervisor or manager contact me to inform me what was happening, I was never contacted, instead I received an email stating I would be contacted by the installation sub contractor to arrange to have the charger fitted. For me this is the important part, BP’s utter incompetence completely ruined what should have been a very happy experience, my first Motability car, my first electric car, I felt I was in a spiralling nightmare that I couldn’t wake up from!!! This is a basic overview of my BP experience, there were other anxiety creating moments which as an elderly disabled person I really could have done without. I intend to submit a full report of my BPpulse experience to Motability. I want at this stage to state that Motability, the garage and the installation sub contractor, and the NIE engineer we’re all very competent, supportive and helpful, BPpulse we’re by far the weak link. I hope this review will help prospective BPpulse customers to think again and seek an alternative charger supplier.”

Helpful Report

Posted 4 years ago

“I used a BP Pulse public charge point for the 1st time at Glasgow Airport yesterday (11th July 2021) and it was THE worst charging experience I have had yet (and I have driven 30,000 electric miles). I used the web page as a guest rather than the App to connect to the Charge point and it had very limited information and options, and the pop-up screens suggested that there's actually no cost for charging. I have attached a screenshot. Well, I charged for just over an hour and my range only increased by 40 miles. When I stopped the charge and disconnected the cable from my car, the charge point wouldn't release my cable - and the 'cancel charge' button on the web page did nothing. So I was stuck at the airport calling the help line for nearly a whole hour before someone was able to remotely release the cable. Now that I have seen the related debit from my bank account, I have been charged a whopping £15 for the 40 miles and small charge time. Also I had to pay £12.50 to park there for that time. On a difficult to find page on the website there's reference to an over-stay charge of £10 if you stay for over 90 minutes but there's NOTHING at the point or on the pop up windows on the webpage when you're connecting to alert anyone to this fee nor indeed to the tariff, the amount of kW used or the total to be charged. Beware!! I will NEVER use these rip-off charge points again and intend to make sure that people know about this appalling corporate rip-off - appalling lack of service at over-inflated and non-advertised costs, taking advantage of people who need to park up at airports for short stays. This must actually be illegal. BP be ashamed.”

Helpful Report

Posted 4 years ago

“It was a nightmare dealing with you I spent over 24hrs on the phone and nearly 4 months to get the charger fitted really bad customer service. I am not happy how the charger was fitted not the external work but I now have an electric cable running around my dining room it is not acceptable ! I would definitely not Recomended BP!”

Helpful Report

Posted 4 years ago

“The installation and working of the charger are both great! I have to say that the disappointing part of the process for me was making the application online and the follow up of that - or should I say lack thereof. Having completed the online survey I received an automated acknowledgement that it had been received and then heard nothing for a week - after which I sent an e-mail to customer services. Another week went by and still no response and so I sent a second e-mail. I stuck with it out of loyalty as I work for bp - but if I didn't I think at that point I would have taken my business elsewhere.”

Helpful Report

Posted 4 years ago

“Took over 4 months to get it installed. They would take 3 weeks to respond to emails. Poor customer service. Would I use again. Probably not.”

Helpful Report

Posted 4 years ago

“Very difficult to get in touch with BP and I had emails throughout the process telling me that my installation application was cancelled. It was not but I had to ring up to check, there was no reply to my emails and no contact to inform me that this was a mistake. Despite sending many pictures of the details of the charging location in relation to the electricity supply etc. an engineer came to install and told me it was not going to be possible and I needed to dig up the garden myself. He then informed me that BP Pulse would be in touch to rebook, they were not. The second engineer that came was very helpful, efficient and friendly, he did a great job. However, the rest of the process was difficult and long. In the end my car came prior to the installation of my charger despite starting the process 3 months before the car was due.”

Helpful Report

Posted 4 years ago

“Months have passed and nothing happens, no response from emails, one of the worst companies i have had to deal with, so many better options out there, my neighbours had installs completed months ago and started the process after me. Would avoid this joker of an outfit if you actually want to get one installed.”

Helpful Report

Posted 4 years ago

“Just had my pulse fitted top service and real friendly advice from engineers no mess left unlike other contractors works like a dream”

Helpful Report

Posted 4 years ago

“I have just bought my first EV, and will rely on public charging (nerve racking). A slight complication occurred with my optional subscription to BP Pulse on the app. What was mega amazing was Clemmie contacted me (I did not reach out) and checked in with me to make sure all was ok as Clemmie spotted the complication. After only a few emails, Clemmie worked with other departments and got it all working and made sure I had everything I needed! I have NEVER experienced service like this! I now look for BP pulse chargers before any others as I believe should there be any issues, Clemmie will have my back. Awesome!”

Helpful Report

Posted 4 years ago

“Their pathetic App rarely works and call support is non existent. Their pathetic App rarely works and I have had to resort to using my credit or debit card at a higher rate per Kw to charge my vehicle. This then appears to be a great way for this company to gain more cash by foul and cheating means, so be aware!!!. Their so called 0330 Support number never gets answered, even when calling at 01.30am (it's supposed to be 24/7)!!!! and again results in your cash being wasted as it's not freephone and more cheating from BP to gain more of your cash, Total SCAMMERS. Even at such an early hour it's laughable that their call waiting number speaks of them having a very high number of calls waiting?! BP Charge-master charging points screens never get cleaned, which is a disgrace considering the Covid situation, luckily I carry plenty of my own wipes and gloves. This company is a Joke, has an appalling lack of customer centricity and they are as they state in their title Masters of Charging you more money.”

Helpful Report

Posted 4 years ago

“I started on May 9th to get a charger installed (I use a motability lease agreement) I received phone call to say would be installed on June 28th then email to say the charger would be installed on June 30th, this did not happen! Finally installed on Friday 2nd July. Prevous to this I rang on numerous occassions, I asked to speak to a manger and was told this was impossible, being told "We cannot pass you through to a manager". My wife sent 2 emails, 1 asking for the complaints procedure, strangely we did not receive this although we have been given a case reference number. I had to get Motability involved as I was getting nowhere regarding installation. The charger has been installed but have been kept waiting for bonding to be completed, engineer promised he would be here on the Monday, July 5th, no show, he said Saturday 10th July, guess what, again no show and no courtesy phone call. Apparently due to come on Monday 12th (maybe) Customer service is shocking to say the least, I was getting nowhere, no date given for installation, this is why I involved Motability. I am disabled I had to go 3 miles and stay with the car, for an hour plus, at a time to charge my vehicle! No delivery date given, initially I was told it could take up to 8 weeks for installation. Reply to queries, question below, answer is they didn't, technically still waiting for response.”

Helpful Report

Posted 4 years ago

“I was disappointed when BP Pulse told me that they could not install a 32 amp charger as the location was too far from my meter. However it would be possible to install a 16amp unit using an existing supply in the garage. the electrician who installed was very helpful and did a great job.”

Helpful Report

Posted 4 years ago

“Thank you the BP Pulse is very good and I thank you for your help and assistance in arranging instalation. I would also like to commend Mr Matt Haynes for his very helpful advise when installing and for an excellent job done. David Brailey”

Helpful Report

Posted 4 years ago

“I am really not sure how genuine any of the positive responses are, on trust pilot they score 1. Rubbish none existent customer service, I used a BP charge master to try and charge my car they took 6x.£15 and 2x1.50 and I am still trying to get my money back. Avoid using there charging points when travelling if you can. Or just make sure you check your bank account when finished, I’ve sent emails and called no one gets back to you absolutely the worst customer service experience. I would leave 0 as a review but no an option.”

Helpful Report

Posted 4 years ago

“Third party fitter was brilliant, getting to that stage was a disaster. Application process was long and repetitive, and had to start all over again due to change in application system. Made requested changes to my home electrics, first installer told me work was incorrect. Got provider back again to make requested changes, informed bp everything ready to go and no contact. Had to repeatedly call to arrange an install. No replies to emails. When finally installed contractor informed that the changes had not been necessary. Process added approx 10wks. For a business application I would expect the process to be seamless”

Helpful Report

Posted 4 years ago

“The engineer was excellent and updated me on what he was doing and ran through clearly how to work the charger. The whole ordering process and not being able to easily load the photos was very poor... there were very few updates and I had to continue to contact to progress the order...”

Helpful Report

Posted 4 years ago

“Errors all the way through the process with massive delays as a result of BP Pulse not issuing correct paperwork to Scottish Power. Price increased by £200 compared to quoted after 3 month delay. Given the delay i had no option but to accept. Formal complaint issued over a month ago but yet to receive a response despite me chasing it up.”

Helpful Report

Posted 4 years ago

“What went right would be more accurate. I am disabled and find walking/stairs difficult. The application form on line was a nightmare! My wife was up and down the stairs like a monkey on a stick taking photos of this that and the other. Eventually the form got to 93% and refused to go any further. Then the rigmarole of trying to speak to a human being!! Thereafter I was bombarded by emails requesting I conclude the application form - which was impossible. at last a very nice man turned up and did a Home survey. We thought that was it and the charger unit would be fitted forthwith. Was that ever a mistake. Eventually someone from HQ[?] managed to contact me asking for yet more information with something called MPAN which required me to contact my electricity supplier. Thins was another nightmare in itself. However, after nearly 3 months a nice gentleman from an associated company called and in about 2 hours had fitted the charger point but not before asking to take a photo of our water stop tap. I didn't realise that water and electricity mixed. A problem for my wife as it is under our sink unit more or less and required everything to be moved. All in all an unpleasant experience.”

Helpful Report

Posted 4 years ago

“Excellent. Very quick, professional, and at a good price.”

Helpful Report

Posted 4 years ago

“Overall very happy. Unfortunately schedule charging doesn't work but otherwise plug and play. Fitter was great and courteous.”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,415 reviews