bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,415 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,415 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 19th September 2025

Anonymous // 01/01/2019

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“Shocking experience after them being tasked by motability. They didn't respond for weeks on end, blamed my network operator who was brilliant and had already copied me in on the conversation, demanded I got extra unneeded work done by my supplier (who don't do groundwork, just supply like every other), demanded I pay for work without saying what needed done or where it should be put. The work they asked for is only needed when the cheapest, nastiest charge points are fitted in houses with electric showers and theirs comes into that category so they want householders to pay. They lied and said they had no contractors in NI, then lied again and said their local contractors in my area could fit the point but are not qualified to do the unspecified work, which is unneeded but the guys are indeed qualified of course etc etc. More than 2 months after delivery of car and within 24 hours of motability finally getting bp pulse to release the job and it being given to pod-point instead, my charge point will be fitted within a week.”

Helpful Report

Posted 4 years ago

“Hi. First appoint was cancelled but I was given anew date witch was convenient. The engineer arrived on time and he phoned to say he was 5 minuets away. The engineer explained what was the best place to install the unit and was I happy with that. I agreed with the position of the unitand very happy with his work and professionalism.”

Helpful Report

Posted 4 years ago

“On the day of the installation everything was tip top. The contractors BP sent out were excellent. Leading up to that point though I have to say that the process was frustrating, very slow and service from BP was poor. It took me a long time to find someone who knew what was going on and could help me”

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Posted 4 years ago

“Customer service was brilliant - all questions answered and the whole process was efficient. They said they would be here at 11:00am and the guy arrived dead on time. He was COVID aware and also efficient and clean. Really pleased with the whole process”

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Posted 4 years ago

“5 star for ordering and installing delivered on time fitted on time no problem BUT customer service is appalling I have left 5 e mails and a promise to contact me within 48 hours but not as much as a call I telephoned more times than I can remember but left for ages listening to music .so how you can get 4.05 out of ten customer service beats me PLEASE CONTACT ME”

Helpful Report

Posted 4 years ago

“Very quick to install by BP pulse.”

Helpful Report

Posted 4 years ago

“Use BP Pulse/Chargemaster to install your wall charger at your peril. Customer service and after sales is appalling.”

Helpful Report

Posted 4 years ago

“Excellent service from BP and excellent Engineer (Robby) he explained everything nothing was to much trouble .. happy customer 😁”

Helpful Report

Posted 4 years ago

“Was led to believe we’d be discounted after buying a Zoe in which we believed that Renault had an agreement with them. Took months, hardly ever answered calls/emails, they cancelled three times to fit an isolator switch last minute despite taking time off work, ridiculous fee in the end (£800 including isolator switch AFTER OLEV grant). Went with alternative company with no hassle and for £549 all included.”

Helpful Report

Posted 4 years ago

“Charger install OK, telephone support OK still waiting for app log in on week later.”

Helpful Report

Posted 4 years ago

“The communication and customer service with BP pulse was just about as bad as it gets. If I could give them zero stars or a minus star I would do. BP Pulse were very quick to take my money and acknowledge my order but then it all stopped and I heard nothing. I tried chasing them by email but again nothing. When I did finally get an email update it was just a copy email (in jargon) that had been sent to another department and meant nothing to me . Even speaking on the telephone was of little use - more often than not the person on the telephone had no knowledge of the fitting process or how long my order would take. It seems there was always an excuse for the delay that was down to someone else outside of BP Pulse! That was when I could get through. On numerous occasions I would be left listening to music only to be then cut off. Like others I had to chase every part of the process myself. In desporation I eventually contacted the car dealer (whose website recommended BP Pulse) and told them of the problems I was having. That seemed to be the only way to get things moving. I had a fitting date within two days! As for their technical knowhow - it seems to be useless. BP Pulse told me that having reviewed the information I provided, I would need to have an additional outlet unit fitted (at additional cost) and may need to have a comercial three phase supply put in (at huge additional cost). I live in a moderate detached house! When the guy from northern electric arrived to review the job he couldn't stop laughing. In his opinion neither situation was needed and the supply was perfectly adequate. He was also annoyed that he had been sent out for no reason and even more surprised that BP Pulse couldn't work this out for themselves particularly when I showed him the as photos of the meter box and consumer unit I had sent them plus the details on our electrical needs. Thankfully he agreed to do the load test whilst he was there to save yet another visit and delay. Even the subcontractor who came to fit the unit (eventually - although I have no problem with him - he was most professional) though the suggestion was unbelievable. Worse still it took over two months to get the unit fitted. (looking at other comments it seems I was lucky). I appreciate companies are busy but two months! My neighbour had his charger fitted by another company the same week he ordered it. Would I recommend BP Pulse - never in a million years.”

Helpful Report

Posted 4 years ago

“Charge point fitted a couple of weeks after order. Was free with a car. Engineer was very good and explained all very well. Can now charge on my driveway.”

Helpful Report

Posted 4 years ago

“Excellent service and guy who fitted was courteous and very helpful”

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Posted 4 years ago

“Carl, the electrician was fantastic. He worked non stop until instillation was complete. Kept me informed at all stages. A neat job. Polite and considerate. Thank you Carl.”

Helpful Report

Posted 4 years ago

“This installation took 13 weeks to deliver. Some of the delay was down to SSE and their load test, but nobody from BP Pulse would chase them, beyond sending an email. In the end I had to do that myself”

Helpful Report

Posted 4 years ago

“Very poor communication trying to get a home charger installed. All initial contact on line, then once completed you randomly get sent an email asking for payment, even before you have been told you are eligible for the government grant, if the charger can actually be installed at your home and before they offer you an install date! Install date and time was sent through email and said 8am, nobody had arrived by 10am, contacted them through the phone line, 45min wait to speak to someone then they say it’s actually between 8am and 11am and they acknowledged the emails should be changes to show this. In the end someone turned up at 3pm and to be fair the install was good and looks and works very well. The customer service and process is a complete nightmare and BMW who i bought my car off should not be recommended these muppets!”

Helpful Report

Posted 4 years ago

“No ability to cancel subscription. On the phone for 45 minutes then cut off. Awful customer service. Don't reply to mails. Every single time I have used charging stations I have to phone as there is a problem. Dire company.”

Helpful Report

Posted 4 years ago

“Is BP pulse the worst company in the world, waited since Nov 2020 for my home charger to be installed. hundreds of emails no reply, hours on the phone listening to music but no reply , new car cant charge it at home. Are the goverment giving millions in grant to them for nothing”

Helpful Report

Posted 4 years ago

“Very poor follow up on installation, nobody to talk to, no chat service, random text messages from unknown numbers. A process that should have taken a week has taken so many months I've lost count. Even after installation it takes a week to be sent activation codes. Would never recommend.”

Helpful Report

Posted 4 years ago

“Dreadful customer service. You basically get ignored for weeks. Promises made and not delivered. Took 6 months to get to installation point. Very stressful and frustrating experience. Worst company I’ve dealt with for years.”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,415 reviews