bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation was very smooth and quicker than expected. Simple operation explained and now just awaiting my EV to put it to the test.”

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Posted 5 years ago

“very good thanks”

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Posted 5 years ago

“Although EDF took an indeterminable time to fit an isolator switch, staff at bpchargemaster kept in touch by telephone and e-mail and were able to arrange for their engineer to fit the charge point device within days. The engineer was extremely efficient and helpful and carried out the installation without any fuss or problems. Overall very satisfactory.”

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Posted 5 years ago

“The fitter phoned before he arrived with a time and then turned up exactly on time. He completed the job in specified time and left the house and area clean and tidy. Excellent job.”

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Posted 5 years ago

“Overall experience from start to finish was very well executed , quality of the people at the call Center and the installation team was great. Some teething issues with the unit itself but this seems to have stopped.”

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Posted 5 years ago

“nice young man clean tidy work.”

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Posted 5 years ago

“The installation was very well handled. The job couldn’t be done in the way we had originally thought but the installer really went out of his way to help us find alternative options and got the job done the same day despite the original obstacles. End result was very neat. Haven’t used the chargepoint yet as car is still on order.”

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Posted 5 years ago

“Ordered on the Tuesday and fitted on the Wednesday. Great customer service”

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Posted 5 years ago

“Really outstanding service, Chirag was so helpful and organised. Hugely appreciate all the hard work you put in to make it happen!”

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Posted 5 years ago

“Fitted promptly and works well”

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Posted 5 years ago

“Very efficient and tidy installer. Finished product looks great.”

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Posted 5 years ago

“Efficient with paperwork and installation. If we were to move home I would choose BP Chargemaster again.”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“The process was very efficient and everyone we dealt with was great- very friendly and professional.”

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Posted 5 years ago

“A few bumps along the way but a genuine commitment to addressing my challenges, whatever it takes. Staff in particular from initial contact, install, support and management all have a real focus on the customer, and do get things done. Clearly this is an emerging area, and the technology is maturing and gaps exist between the car manufacturers, charge points and even the electricity suppliers.”

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Posted 5 years ago

“With some apprehension,as a result of critical reviews,I reluctantly decided to use Chargemaster to fit my charger. How wrong I was as the service and care I was given in particular from Chirag Khetiya was outstanding and professional. I have no hesitation in highly recommending this company.”

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Posted 5 years ago

“excellent the day of the fitting I was a bit nervous where they were going to run the cables and drill the holes in my house but when the electrical engineer who turn up nathan explained everything to me where he was going to run the cable and and drill holes it was great relivement when he finished he made good all the holes and done excellent job”

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Posted 5 years ago

“Installation is very neat. Charger works everytime with the Zoe. Charge starts immediately - unlike others that make the car say immposible to charge or check post or ongoing checks! App works for me shows power used , price & duration.(I havent tried the sceduler as yet).I have had my charger fitted for a week and have used daily. I would definately recommend the tethered version as it 4.5 metres and is Soooooo easy to connect. I disn't want the charger mounted onto a building wall so I was advised to put a duct at least 18 inches into the ground and mount a post at the end of it. The installation took 4.5 hours thereafter.It is such a luxury having 180 miles on the guessometer! I would definately recommend chargemaster. I only had to wait 7 days to have it fitted. Note- If your house main fuse is 60amp you likely to need to get it upgraded and with this the meter & conusmer unit tails may need upgrading. The upgrade is usually free of charge and is carried out by your service provider & uk power networks.1st you will need to get the tails upgraded so they can take the additional current - this is done by your energy company.(they may ask you to have an electrican onsite to change the Consumer unit tails as these are your property/cost. Then UK power networks will upgrade your incoming supply & fuse to 100amp to allow for the additional demand in current.(car7kw=32amps). I have been advised in some cases they will upgrade just the fuse to 80amps without upgrading the tails which makes its a lot easier and cheaper as no electrian required. Tail sizes are 16's & 25's. 16's can go upto 80amps but if you want 100amp then will need 25's which are a quite a bit thicker. You should sort this out before booking with chargemaster as installation cannot go ahead if there isn't sufficent supply. Especially if you have an electric shower , electric oven , electric immersion heater. My house has gas oven & heating so I should be ok with 80amp fuse. The main service fuse is not changable by the customer and if it blows your whole house will have no power until uk power networks send you an engineer! Chargemaster may be able to arrange some of this for you , however you can arrange it yourself like I did. If you are thinking of having a second charger fitted at a later date then you will definately need 100amp supply.”

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Posted 5 years ago

“Nathan, the engineer who fitted our charging point was excellent, thank you”

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Posted 5 years ago

“Found the process very easy from start to finish. Neil the engineer who fitted my charge master unit was superb and explained everything to me 10/10 for Neil.”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,413 reviews