bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fitter was efficient, polite and work to connect and position the charging unit was done with care. However booking process was a shambles and despite confirmation of arrival time in afternoon he was on my doorstep at 8am. My application included photos and a plan of the proposed route of the cabling and it was very clear that this was NOT just going to be run along the wall of the house - I ended up lifting block paving and digging a trench myself in order to have the cabling positioned where I wanted it (and to be clear I am a 50 year old woman and this is not how I was planning on spending my morning). I would hesitate to recommend you over a local firm.”

Helpful Report

Posted 6 years ago

Thanks for taking the time to share your feedback. I am sorry to read your description. I will ensure we look into the details of your application and get one of the team to call you . Thanks, Andrew S

Posted 6 years ago

“Didn’t respond to dealer for fitting of home charge unit and then when chased up their speed of subsequent response has been glacial. 2-3 days typical and when I called today I was held in a queue and then was cut off. I pick up my EV today and still have no idea when they’re going to fit a unit.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to write a review. I am sorry that you have not received an update but I will ensure you are contacted today with an update. Best regards, Andrew S

Posted 6 years ago

“Very efficient and courteous.”

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Posted 6 years ago

“Does what it says on the tin.”

Helpful Report

Posted 6 years ago

“Marcus Graves of Chargemaster came promptly at 0800 adter 3 hour jouney from Cambridge. He carried out a very thorough testing of the Non RCD Insulator advised by your excellent Sayful Alam. He stated that the electrics installed by Gjf Electrics were well up to standard. He then installed the Chargemaster unit and explained its workings and I then used it to recharge my new Zoe under his supervision. Well done! However, your telephone answering delays are terrible and need addressing. Note.”

Helpful Report

Posted 6 years ago

“Not happy with the isolation switch ,it looks like an indoor switch ,but it was fitted on the external wall”

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Posted 6 years ago

“Initial contact to arrange installation wasn't great but once things started moving along was excellent. Easy install, no fuss”

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Posted 6 years ago

“All good in the end although the requirement to find and employ ones own electrician to add a new fuse, run the cable tidily and certify the earthing of water and gas pipes was unhelpful.”

Helpful Report

Posted 6 years ago

“I can't fault the actual installation service. Firstly, the technician gave us an hour's notice of his arrival at our house which was helpful. Then he found he couldnt use the breaker in the main consumer unit that we had originally envisaged so he found another breaker elsewhere in the house that he could use. However this required more complex wiring to where we wanted the Chargemaster placed and the whole installation took considerable longer than first planned. He completed the job professionally and courteously and we are very pleased with the work”

Helpful Report

Posted 6 years ago

“I think they need to update their IT systems so that the information they hold on you is clearer to whoever is dealing with your case.”

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Posted 6 years ago

“Pre installation requirements handled well. Customer service trying to book an appointment was appalling spent two hours over two calls trying to speak to someone and sent mails that took days for anybody to respond. Installer was excellent on time and efficient! Just need to improve booking and customer service telephone access by a million miles”

Helpful Report

Posted 6 years ago

“Unit quality, functionality and installation all good but initial survey of remedial electric meter/supply work required could have been more thorough.”

Helpful Report

Posted 6 years ago

“Didn't expect to be left with offcuts of wiring. Otherwise very good work.”

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Posted 6 years ago

“Mike the engineer was polite, efficient and worked quickly and tided up after he had finished the installation. He arrived ahead of schedule, informing me by phone that he would be early. The charge unit was placed exactly where i wanted placed, and is not intrusive in any way. The phase before having the unit installed was done in an efficient and pleasant manner by phone with a lady named Aga. I was kept informed all the way through the process, from start to excellent finish. I am delighted with their work ethic.”

Helpful Report

Posted 6 years ago

“Following installation of home charger unit at my home, BP Chargemaster failed to send me: (i) NICEIC domestic electrical installation certificate; and (ii) NICEIC Buildings Regulations Certificate of Compliance. I had to raise complaints with the customer support team - who didn't understand the request and promised the appropriate person would contact me. They never contacted me as promised. I am still waiting to receive: (a) copy of completed QA Checklist form for installation works; and (b) copy of the completed Installation and Functional Test Report for installation works. I have requested these by email and calls to BP Chargemaster's customer support - no response and the documents are not being supplied. Order 102110 and INV 102110300”

Helpful Report

Posted 6 years ago

“Installation was smoothly carried out, although the fitter had to wait 1 hour for another fitter to bring the terminal box.”

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Posted 6 years ago

“Very pleased with the installation and operation. One small criticism - the design of the plug / cable holder means that the cable sticks out way beyond the reel; it would be better if the holder were placed to the side. The initial quote rose by £50.”

Helpful Report

Posted 6 years ago

“Very thorough survey of our house electric installation. Bit strange that, having insisted we fit a whole new consumer unit so that we could provide a circuit not protected by an RCD, Chargemaster then fitted their own RCD to the circuit for the charging socket. So there's a question why we needed to spend over £400 in addition to the £599 Chargemaster charged us.”

Helpful Report

Posted 6 years ago

“Information confirming installation date could have been improved but the installation and the product are excellent. I would recommend this company to others as a result.”

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Posted 6 years ago

“Fitted with minimum mess - fitter came in good time”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,417 reviews