bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,415 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,415 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 19th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chargemaster customer services are appalling. You wait ages for someone to answer your call. They make appointments for fitting your homecharger that they fail to keep without explanation or follow up. They fail to pass on the paperwork for the installation of your unit when the person handling it goes on holiday. I could go on. Don't get a home charge unit from them, there are others on offer. I recommend using ecotricity when charging away from home as their charge points are easy to use, have a good record of reliability and use green energy.”

Helpful Report

Posted 5 years ago

“The process was chaotic and we never had enough information to have a full appreciation and understanding of the whole process. We thought that a survey would be undertaken by the Company but instead we eventually did all of the preparatory work required ourselves following receipt of contradictory emails and spending much time attaching photos to a questionnaire only to be told to send them separately. We received several demands for payment despite having paid and then a demand for an extra payment for work that was not needed or undertaken. It was difficult to talk to anyone in person but fortunately the electrician who installed the unit was highly professional and proved to be the only person who knew what he was doing. All in all an extremely unpleasant and stressful experience where we seemed to do a large proportion of the work without getting value for money. We are aware of installations by other companies and these have been far superior to your service which we only used because of the recommendation by Renault. This is not a recommendation we could endorse.”

Helpful Report

Posted 5 years ago

“Was told I needed to have a 32amp breaker put in before the engineers came.I did at a cost of £200. On arrival the first thing the engineer did was remove the new 32 amp breaker, because he had instructions to fit one, and replace it with an identical one! Which was included in the fitting charge. What a waste of £200 and a waste of my time- having to stay in to have the breaker put in to start with!!”

Helpful Report

Posted 5 years ago

“The device is fine but the process of getting it fitted was difficult as we have a large house and needed a completely new supply to the garage The person who booked in the engineer had no technical knowledge so we were not aware of what was required until an engineer came to fit it. He couldn’t do it the first visit. It all ended up being much more expensive and time consuming than we expected”

Helpful Report

Posted 5 years ago

“There was confusion about the appointment to install. Two Identical emails were sent suggesting different dates. Apart from that, the installation itself was very efficient.”

Helpful Report

Posted 5 years ago

“The installation was excellent. It was however extremely difficult to fix the date for the installation due to unanswered calls or unfulfilled promised call backs.”

Helpful Report

Posted 5 years ago

“If you are having poor service from the customer care team, hang on in there if easier to. The man who fitted my Chargemaster was fantastic and fitted it swiftly and with great service. Unfortunately, my engagement with the central customer service team was not as successful.”

Helpful Report

Posted 5 years ago

“After 1 week of use, what a pleasure to have a very easy system to keep my car "tank" full. As a person in my 80's I wonder if there is sufficient left in my "tank" before I will change the term to FULL BATTERY CHARGE”

Helpful Report

Posted 5 years ago

“A solid device which was installed with the minimum of fuss and no mess. The engineer was very careful and knowledgeable and explained how it worked in simple terms.”

Helpful Report

Posted 5 years ago

“From start to finish I've been delighted with my experience with BP Chargemaster. Fantastic communication. Really professional. So easy to deal with. Amazingly neat installation, which overcame some difficulties associated with an older property. Could not be more pleased with standard of work. Would recommend BP Chargemaster to anyone considering the installation of home charging for their new (and in my case, first) EV.”

Helpful Report

Posted 5 years ago

“engineer arrived on time and found straightforward and convenient way to run connection very pleased with the service and have already recommended your company to others Brian Blanchard”

Helpful Report

Posted 5 years ago

“items work satisfactorily. Booking process had multiple changes to schedule. On site review led to much revised installation plan”

Helpful Report

Posted 5 years ago

“Service from BP Chargemaster was good, however I feel the process could be simplified. As most domestic customers are one off and will not be too familiar with the process,surely BP Chargemaster should take the lead knowing that grant funding cannot be claimed without a PDF copy of the receipted invoice and this should be supplied upon receipt of payment rather than the customer having to chase for this. I still have not received this almost two weeks after installation of my home charge unit.”

Helpful Report

Posted 5 years ago

“Communication & planning appalling, installation first class.”

Helpful Report

Posted 5 years ago

“Very professional Very neat excellent job”

Helpful Report

Posted 5 years ago

“Terrible communication and poor customer service”

Helpful Report

Posted 5 years ago

“Efficient and quick installation within mess. The electrician was pleasant and helpful.”

Helpful Report

Posted 5 years ago

“The final installation was good and the electrician did a nice neat job. After the first survey visit we had to update our fuse board (using Western Power Distribution and our own electrician) before the installation took place. The requirements were a little confusing so had to contact BP Chargemaster several times for clarification etc. Every time we tried to make contact either by email or telephone we could not speak to the person responsible. We left numerous messages for them to contact us which never happened. Finally we contacted our new electric car provider (Holdcroft, Renault) who then spoke to BP after which things moved on. The whole process took several weeks longer than it should have done”

Helpful Report

Posted 5 years ago

“Very professional, clean & friendly engineer, nice job all round.”

Helpful Report

Posted 5 years ago

“Polite Gentleman, no mess made, went through how to use it etc. All left tidy and clean.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,415 reviews