“I am so pleased with the experience I had with Charles Marlow. When booking a villa accommodation for the week of my wedding, I was in contact with Andreas both via email and over the phone. He was beyond helpful in making sure I booked a villa that met my needs for the week. He was also kind enough to arrange accommodations for my family. Once booked, he supplied us with recommendations and resources that I would not have been able to find on my own. We were all looking forward to our stay in Deia. Unfortunately, we had to cancel our wedding due to the pandemic. Our guests were travelling from both California, Australia, and in between. Andreas was beyond understanding with these current, uncertain times, and was accommodating to our needs. We were given a refund of our deposit within days, and he was in contact with us throughout the process. Andreas, thank you so much for all of your help and genuine kindness. My family and I look forward to the day we can re-book with you, enjoy the beauty of Deia, and experience your recommendations on the island. Thanks so much for everything.”
“We (based in United States) approached Charles Marlow for help with a villa to rent in Deia for my daughter's wedding in June 2021. Andreas was so helpful, responsive and professional helping us find the perfect villa. We were looking so forward to the event and stay, however, due to COVID we are unable to continue with our booking. Andreas was very understanding and was in continuous contact with us as he handled the details of our cancellation and refund. We definitely want to make it to Deia when things return to normal. There is no doubt we will be reaching out to Andreas and the Charles Marlow team when that time comes. They are top notch!”
“We booked a holiday with Charles Marlow that was affected due to CV 19 and the holiday had to cancel - Andreas and his team made every effort to offer us options and in the end we decided upon a return our fee - they expedited matters extremely efficiently, even transmitting the Euro deposit in Sterling to accommodate us - very helpful we will return when normality does.”
“Andreas at Charles Marlow provided prompt , professional and personalised service both in finding us a suitable villa and then when we could not use the booking due to the pandemic in refunding the deposit and helping us feel we will definitely use Charles Marlow again .”
“Charles Marlow supplies our clients with homes - we work in the luxury travel market. For the last 3 years we have been able to offer our exclusive clients the best homes in Mallorca and Ibiza, we have always been impressed with the team and their expert knowledge.”
“We had booked 2 weeks at one of the beautiful Charles Marlow villas. When C-19 then came along, the team (and Andreas is particular) went out of their way to keep in touch, keep us updated and help us replan. We hugely appreciated the exceptionally good level of after-care during this difficult period and look forward to being able to book again once this crisis passes. Thank you Andreas and team!”
“We approached Charles Marlow for help with a property search in the Deia/Soller area in 2015/16 as we had heard very good things about them from friends. We were not in the slightest bit disappointed. Charlie (Hill), one of the partners, took a great deal of time talking and corresponding with us to find out precisely what we were looking for. The brief wasn't an easy one but Charlie found us exactly the right property within our budget in the most fabulous location. He was completely open and honest about both the advantages and problems connected to the property and at no time did he put any pressure on us to buy, which was much appreciated. He then introduced us to a really fantastic lawyer in Palma, Carlos, who, in conjunction with Charlie and his colleagues, guided us through what was quite a complicated purchase due to the legal status of the property. We are so happy with our house and can't thank Charlie and his colleagues enough for finding it. We have recommended Charles Marlow to a number of our friends and contacts who are looking for or selling property in the Balearics and they have been equally impressed. We shall be offering our property for rental through the agency as and when the time comes.”
“Andreas has been wonderful. We paid our deposit in January and looked forward to a lovely time in Deia durning April. Andreas kept us up to date with the situation in Deia. Before travel became an issue he reassured us. Spain, then the UK, introduce travle bands. Andreas spoke with the owners of the lovely house we had booked and they kindly agreed to refund us straight away. Which they have done. Now we are hopping to be in Deia in September. We shall definitely use Andreas at Charles Marlow to arrange it for us.”
