Charlies Direct Reviews

Name: Charlies Direct
Rating: 2.15

2.2 Rating 26 Reviews

27 %

of reviewers recommend Charlies Direct

Company Reviews

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Phone:

0845 077 0708

Location:

9 Dyffryn Enterprise Park, Newtown United Kingdom
SY16 3BD

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Charlies Direct 2 star review on 10th February 2021

K M C

Charlies Direct 1 star review on 29th July 2020

Colin

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a bit of a fiasco with a planter we ordered from Charlies. It arrived with several damaged pieces, so we got in touch with Charlies to ask them for a replacement. Rather than sending a replacement they preferred to get in touch with the manufacturer and request replacement parts to be sent out. We figured this would take longer, but agreed to wait for a week to receive the parts. A week passed and no parts arrived. We called Charlies again to ask for a refund and collection of the damaged planter, and were told no refund could be issued until the item had been collected, but that they would have to ask the supplier to collect and would not collect themselves. Given the lack of response from the supplier, we were not happy with this as we figured it would take too long - we just wanted our money back so we could buy a planter elsewhere. We pushed for Charlies to pick it up themselves and they eventually agreed. On the day they were due to pick it up and issue the refund, inexplicably, a driver arrived with some (but not all) of the replacement parts we needed and refused to take the damaged planter away. More phonecalls ensued and we finally got Charlies to agree to collect both the original damaged item and the additional parts. When the DPD driver arrived, he refused to take the packaging (large sheets of plastic and card which won't fit in our bins) and would only take the planter parts. Instead of taking responsibility for any of this, Charlie's have refused to have the packaging collected and are blaming DPD and the supplier for all of the issues. Terrible customer care - we have spent ages trying to sort this out and now have a pile of rubbish on the front of our property that we will have to take to the tip. They have since replied to our Trustpilot review and their version of event is inaccurate both in terms of what was communicated to us and when, and how long it took them to 'resolve' the issue. They also say the reason the packaging was not collected is because of the state it was in - we've had it for three weeks and it's an outdoor item - not sure what we were expected to do about the rain and the fact we'd had to open the package to get to the item. It wouldn't have fitted in our house. Shockingly unprofessional and incompetent.”

Helpful Report

Posted 2 years ago

“we bought i wooden gazebo garden it… we bought i wooden gazebo garden it turn up with part broken as you could see it so the delivery driver told us contact them they send part or send new one when we opened i think this flat pack had been in there yard and had part took out and no instruction not enough screw and the peice of wook had large split and lot of dead knots i know know give it good rustic look yes i love wood but true it was bad we contact them and contacted them with no reply for 3 week by this time it sat in the garden as we ask for them if we could return it with nothing then we got random email we sorry what is wrong we told them that we need 2 new side sessions panels and a rear shelf most of the peice where large splits and crack in and lots of dead knows no instruction only a paper saying if you have dead know in wood contact us and we will send you part out to replace them we had to email and email and again i think you can see what happening then out the blue they sent us a random piece of wood that we did not ask for it proberly the one piece we did not need lol we email them lot and lot of time with nothing off them and to be honest the gazabo is made from the cheap wood it not properly stain for the weather we been try to get someone for month now so we start to put it up as we lost our money any way please dont use them they take your money and dont look after you bad company beware i wish i bought one local or just made one my self am no expert but if i nail one together i think it would have been better true me go local shed place or b q as they will help you these wont am surprised there still trading or not change there name to charlie second hand stock”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY. July 2022. This company has shocking customer service. it's 11 days and 17 emails later and I still do not have a delivery confirmation to collect a faulty garden furniture sofa set. I can only advise to never buy anything from this company. I wish I had read the other 1 star reviews before I bought. I have given them 24 hours notice before making a chargeback claim on my credit card. Just awful customer service”

Helpful Report

Posted 1 year ago

“Perfect service. A1z Was a little apprehensive after reading such negativity on this particular site. After some studying I realised that most of the reviews were left during the height of a pandemic when couriers couldn’t keep up with demand so not necessarily the retailer’s fault! My parcel arrived in perfect condition and two days before I expected!! Ignore the negative haters who had too much time to whine and Moab whilst stuck sunbathing at home on furlough! Keep it up Charlie’s!!”

Helpful Report

Posted 2 years ago

“purchased an extra large lantern but timer stopped working not long after.sent quite a few emails but received different replies .instead of trying to resolve or send a replacent on sending mine back,i got fobbed off with they would send manufacture email but couldnt give a time on me receiving a reply!! i purchased from charlies so CHARLIES are responsible for any issues .been over a month now n still no response so will be contacting my bank for chargeback.wot buy from here again”

Helpful Report

Posted 2 years ago

“I recently bought (Jan 18th) a squirrel proof bird feeder. Within 12 hours our squirrels had undone the lid and dived in head first! I secured the lid with garden wire, which in a very short time they had bitten through. I have now secured it with heavier duty garden wire, which has lasted 3 days so far, but the original catch on the lid posed absolutely no problem for them at all. (My photo refuses to attach)”

Helpful Report

Posted 3 years ago

“I have had the most horrendous experience with Charlie’s. They delivered an expensive wooden trough broken and cut so sub-standardly with pieces that did not fit together. My carpenter said he had never seen such a poor quality item. I informed them and after weeks of waiting for replies from different people they offered a silly small refund. This refund has still not reached me and I have had to contact them again. I advise to think before you use this company.”

Helpful Report

Posted 3 years ago

“What a shambles. Ordered and paid for a hedge trimmer£220 9/5/2020. Still have no hedge trimmer, no refund, they arnt answering their phones and wont reply to emails. Stay well clear. oh but they are still taking online orders.”

Helpful Report

Posted 3 years ago

“People need to be aware of the shabbiness of this business, 2 kennels bought via amazon arrived not of the quality expected so asked to send back I was told I would gave to pay return despite not fit for purpose. Complained to Amazon. Seller eventually after so much fannying about arranged courier to collect. Courier collected advised seller they said would be back on Monday and refund processed. Now Wednesday still no refund I get told IT TAKES 14 DAYS FOR REFUND! to me thats 3 weeks since initial sale. So who benefits these lot do. VERY UNHELPFUL, DOES NOT HAVE CUSTOMER SERVICE SKILLS, EXPECTS YOU TO READ T&C WHICH MOST WOULDNT BOTHER WITH SMALL PRINT IF JUST BUYING ITEMS OUTRIGHT. JUST BE WARNED YOU DONT ALWAYS GET WHAT THEY ADVERTISE OR CLAIM.”

Helpful Report

Posted 6 years ago

Charlies Direct is rated 2.2 based on 26 reviews