“I ordered 8 plant pot saucers. Only 5 were in stock. I was emailed to alert me of the issue and was given the option to take a partial refund or receive a follow on delivery. I opted for a follow on delivery and was updated shortly after with correspondence to confirm the rest of my order was on its way. I have been impressed with the correspondence and handling of my order.”
“I had a perfect experience of buying a hanging egg chair from Charlie’s in Feb 2024. No complaints from me. Charlies contacted me re delivery, did what they said they were going to do and the result was a happy customer. They couldn’t have done anything better and we can’t wait for the better weather to enjoy the chair.”
“Perfect service. A1z Was a little apprehensive after reading such negativity on this particular site. After some studying I realised that most of the reviews were left during the height of a pandemic when couriers couldn’t keep up with demand so not necessarily the retailer’s fault! My parcel arrived in perfect condition and two days before I expected!! Ignore the negative haters who had too much time to whine and Moab whilst stuck sunbathing at home on furlough! Keep it up Charlie’s!!”
“Fast delivery! I had a product which arrived damaged, but the customer service team responded quickly and sent out a replacement asap. I would highly recommend especially the after service.”
“It was easy to find the item I wanted and it was priced more reasonably than any where else but what I am so impressed with is delivery; I ordered on Friday and my package was delivered first thing on the Monday morning, other companies I have ordered from are taking much longer and the delivery charge was much less too. I will definitely be ordering from Charlie’s Direct again.”
“Great price, excellent communication and post sales support. Offered no quibble replacement for a solar water feature that had started wearing out, when most of the sellers would ask you to contact the manufacturer directly. Finally, issued a partial refund as a goodwill gesture.”
“I ordered at 3.35pm on Wednesday 10th September 2014 and everything received by courier by lunchtime Friday 12th September 2014. They are also very quck to answer the phone. Very impressed.”
