Charnwood Fundraising Reviews

Name: Charnwood Fundraising
Address: 6a International House, Battle Road, Newton Abbot
Rating: 4.82

4.8 Rating 365 Reviews

97 %

of reviewers recommend Charnwood Fundraising

Company Reviews

Questions

Metrics

4.8

Based on 365 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01626437290

Email:

sales@charnwoodfundraising.co.uk

Location:

6a International House, Battle Road
Newton Abbot
TQ12 6RY

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Charnwood Fundraising 5 star review on 17th May 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. Ordered an item on Thursday evening paying extra for next day delivery as I needed the item for an event on Sunday. Item did not arrive. Emailed company on Saturday. No response. Item arrived on Monday. Still not heard anything regarding email.”

Helpful Report

Posted 4 years ago

We are sorry that you are disappointed with the service. However, we replied to your email on Sunday 27 October at 12.39pm. I am sorry if you did not see this email. This was our email sent that day: I confirm that your order was despatched promptly by the correct shipping service and will be out for delivery tomorrow before 12 noon. The service you selected was the Parcelforce Next Working Day by Noon. We received your order on Thursday evening. Our cut off for despatch the same day is 2pm. So we despatched your order on Friday. The next working day for delivery is tomorrow - Monday. I am sorry if you did not receive your order in time for your event and for any inconvenience caused.

Posted 4 years ago

“I was really disappointed with the service. I ordered the buckets on Wednesday and paid for next day delivery but they didn’t arrive until Monday.”

Helpful Report

Posted 6 years ago

We are sorry to hear that you are disappointed with the service. However, we have checked the details of your order and can see that you selected and paid for Royal Mail Second Class Signed For service. This is a 2 - 3 day service and, according to the tracking, Royal Mail delivered within this timescale.

Posted 6 years ago

“I received an invoice. None of the items I ordered have arrived. Just an invoice. After having to collect a piece of paper from the depot I assume my items are either lost or not processed.”

Helpful Report

Posted 6 years ago

We have checked the details of your order and we believe that we sent the products which your ordered, as shown on your invoice: 2 Front Labels for Charity Collection Bucket. These would have been sent in a board backed A4 envelope. If this is not the case, then please let us know.

Posted 6 years ago

“I got overcharged so I emailed Charnwood and got completely ignored!!”

Helpful Report

Posted 7 years ago

We are sorry if you feel that you have been overcharged. This was an online order and you have been charged the prices as shown on our website. We have checked all our messages and cannot see any messages from you relating to this order. Perhaps you could email us again at sales@charnwoodfundraising.co.uk quoting your order reference and explaining why you believe that you were overcharged.

Posted 7 years ago

“It's now 10 days since I placed my order and no sign of it. 2nd class post should take 2-3 days. I've missed a slot for placement in a local cafe because I've no collection tins.”

Helpful Report

Posted 7 years ago

We are sorry to hear that you have not received your order which was despatched promptly. Unfortunately there seems to be a problem with the delivery of your package by Royal Mail. We did not know about the problems with the delivery before you placed this review. We have now emailed you so that we can resolve this for you.

Posted 7 years ago

Charnwood Fundraising is rated 4.8 based on 365 reviews