Chelsea Megastore Reviews

Name: Chelsea Megastore
Address: Chelsea Megastore c/o Kitbag Ltd Greengate, Manchester
Rating: 1.26

1.3 Rating 116 Reviews

6 %

of reviewers recommend Chelsea Megastore

1.3

Based on 116 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Chelsea Megastore:

The Official Online Megastore of Chelsea Football Club. Over 1,000 official Chelsea products including the latest Chelsea Home Kit, training range, Chelsea fashion, homeware, equipment, gifts and much more.

Visit Website

Phone:

0871 231 0005

Email:

customer.services@chelseamegastore.com.

Location:

Chelsea Megastore c/o Kitbag Ltd Greengate
Manchester
M24 1FD

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Chelsea Megastore 1 star review on 15th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, on May 30th (right after our great CL victory!) i ordered several Chelsea items in the chelseamegastore shop. During the next three months i received THREE emails (in June, July and August) from the shop, each one of them reassuring me that the delivery would be on the way shortly, Then on Sept 23rd i decided cancel my order and ask for a refund. Heres my email: ' Cancelling of order XYZ On May 30th 2021 I ordered several Chelsea fan products in your shop. Although the amount due was debited from my credit card the very next day, I STILL haven‘t received the products I paid for. All I was sent were three emails on three different days, each of them reassuring me that the delivery would follow shortly. I have decided not to wait any longer fort he delivery (it has been 3 and a half months!) and I would like to cancel my order XYZ. I also expect a full refund of the €XXX.XX debited from my credit card. Should my request fall on ‚deaf ears‘ and no answer shall be provided in the next days to solve this issue I will be forced to seek legal council regarding this matter.' Well ca. 8 hours after sending the email i received a confirmation email from chelseamegastore that the delivery was on the way! I dont know how, or why, fact is that after 5 days i opened the parcel and voila!, everything i had ordered was in there. My advice for those who go thru the same 'ordeal' is write a letter of cancellation of your order and be frim about seeking legal counsel if the money isnt refunded. Actually it should have been one star, but ive decided to go with two stars since the products were at least all intact. PS. It is beyond my common sense that Chelsea FC would allow their merchandise to be OFFICIALY sold by a company based in Manchester!”

Helpful Report

Posted 2 years ago

“I ordered a few jerseys and I was disappointed with the low quality of the jerseys. I could not belive that Chelsea would allow its online store to send such low quality items to Chelsea fans. I ordered some different jerseys and after several days I got an email saying that it shipped but then a few hours later I got a second email saying that it actually did not ship and they have no updates. So now I have no idea if those items will be shipped, and there has been no further info provided to me.”

Helpful Report

Posted 2 years ago

Chelsea Megastore is rated 1.3 based on 116 reviews