Childrens Bed Shop Reviews

Name: Childrens Bed Shop
Rating: 1.92

1.9 Rating 12 Reviews

25 %

of reviewers recommend Childrens Bed Shop

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1.9

Based on 12 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“**Shocking Customer Service – Avoid This Company** I ordered a bed with a Kids Avenue Sleeptight PREMIUM Pocket Mattress (£199) but received a much cheaper foam mattress with no pocket springs (£129). My daughter found it incredibly uncomfortable, and when I realised it wasn’t the right one, I reached out to customer service with clear proof that what I received was not what I ordered. Instead of helping, they refused responsibility because "too much time had passed" and the mattress had been used. They blamed their supplier and even implied I was lying! Despite my evidence, they were dismissive, unhelpful, and disregarded the photos. To top it off, they disconnected the conversation when I asked for the supplier's contact details and told me to contact Citizens Advice. Absolutely untrustworthy – avoid this company if you want honest customer service and the products you actually paid for!”

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Posted 2 months ago

“I had a fantastic experience with Children's Bed Shop! The quality of the bed is outstanding, and the customer service was top-notch. My child loves their new bed—highly recommend!”

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Posted 3 months ago

“Utter joke of a company. Bed arrived damaged, yet as the customer I’m apparently supposed to return it at my expense! Robotic customer service who simply quote terms and conditions despite them being in breach of Consumer Rights Act are completely useless. Avoid at all costs!!!”

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Posted 3 years ago

“Great customer service. I had several queries about one of the mattresses and the guys here were very helpful. Answered all questions so I was happy before I went ahead with the purchase.”

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Posted 4 years ago

“Will never ever use this company again. Avoid!!!”

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Posted 4 years ago

“Ordered bed for daughter it arrived was building it fri night and noticed scratch and a crack in 2 different ends of bed. Contacted by email company however by time they had got back to me the bed was built (had already taken daughters bed down and sold it so had no choice but to continue). Currently decorating daughter and baby room as expecting so packaging was all taken to skip as there was a lot. Now there isn’t anything that can be done? Last time I order from this company with the lack of customer support given to myself!!!”

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Posted 4 years ago

“Ordered London bus bed for little boy and a couple of mattresses. Came damaged. The replacement part send out the next week also damaged. Part received for a 3rd time - damaged. Customer services a nightmare telling me to contact supplier. Phone call after to phone call between supplier and the Children’s bed shop. My little boy had to sleep on one of the mattresses for 3 weeks on the floor until a refund was issued. To add they wouldn’t even as compensation let me keep one of mattresses I was forced to open to give me 4 year old a bed to kip on..! Don’t disappoint your children with this substandard company. They tried to blame he supplied Julian Bowen who make the bed. Ultimately it was the bed shops responsibility. They didn’t have any issues taking the money, that part of the deal was fine..! Picture 1 &2 delivery 1 Picture 3&4 delivery 2 Picture 5&6 delivery 3”

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Posted 5 years ago

“I’m currently trying to get a hold of this company, they have delivered half a bed to the wrong address. The delivery company offers no telephone number to contact. They don’t answer phones or reply to emails , I don’t know what to do. I’m at my wits end. Paula Devlin”

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Posted 5 years ago

“Had a bed come damaged. After numerous email trying to sort, they agreed to send new part, which could take 3 weeks, as per there terms of sale. Now over 40 days have passed, the customer service couldnt care anyless and are apsolutaly discusting, wont offer anymore help but are happy for me to try claim for the bed through credit card insurance or a bank chargeback. Should these fail for any reason i will go through a small claims court.”

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Posted 6 years ago

“Absolute shambels of a company , don't be fooled by there pretty website.”

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Posted 6 years ago

“Worst product and company I have ever felt with!”

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Posted 6 years ago

“had an issue with part of my order but have responded to all my emails. is being sorted and they are willing to help.”

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Posted 7 years ago

Childrens Bed Shop is rated 1.9 based on 12 reviews