“It is a fraud company, they charged the highest premium and as per the law we canceled the policy within 14 days but they put the maximum broker fee of 400 euros intentionally and scammed us, for just 3 days we lost 400 euros. I am highly disappointed by the service. Instead of this, you can find a lot of better insurance companies in the market, please go for it.”
“Scandalous & outright fraud.
I previously held a home insurance policy with chill in 2022.
I was up for renewal in 2023 & I choose not to renew as I found a cheaper quote with axa.
I never choose to renew the policy or clicked on the link sent to me to renew.
Chill & close brothers have been fraudulenty withdrawing money from my account with no authorisation or agreement.
When I was talking to a chill representative today in regards to it, he told me that some people forget to click the link to renew so the direct debit will still be withdrawn.
How is this legal when no agreement was signed?? No home insurance policy documentation done up for the money that has been robbed from my bank from them.
HOW many other people have they been fraudulently taking money from??? as its seems from the conversation I had with a chill representative it's the normal operation.
I want the money refunded that has been robbed from me for over 8 months for a non existent policy.
I have raised a consumer rights case with the ccpc to highlight the illegal activities.
Folks check your banks when you move away from chill to another provider
Update. Chill have now flagged my review to get it taken down. I have contacted trustpilot in regards to it.
I can provide all the evidence and a recorded call with a chill colleague stating the above to keep the review on this site.”
“Absolutely the worst people ever to deal with.
I purchased house insurance three tears ago.
1. Did not cover storm damage to my roof, even though policy clearly says its covered (claimed it was "normal" wear and tear")
2. Did not send any reminder to renew my insurance to my house was uninsured (they sent a reminder the first year, but not the second)
3. Later, accused me of lying in my application, when the issue was that the website was directing users looking for for unoccupied property insurance to the incorrect page.
I don't get angry or upset often, but I lost it completely talking to these people.
Avoid like the plague!”
“Terrible to get through too, on hold 1 hour this morning and and trying all day Friday! I can't even drive me car, online no agent available for a simple change over, terrible customer service”
“I would like to give a big thumbs-up 👍 to your insurance agent Tiarnan (Donegal office) how refreshing to at last talk to a Millennium who was engaging, enthusiastic and truly well informed.
He was gregarious and kept me hooked in right from the start of our conversation but he had a sincerity and integrity which is less common these days.
I told him I wanted to get some more quotes from other brokers and he didn't try to brow beat me into making a decision which was refreshing.
I contacted my previous insurers Allinz and the difference in the agent was like chalk and cheese (Robots reading off a script) dreadful. My decision was easy I trust the honesty of a good man Tiernan, if you ever want a job in hospitality give Pearse Lyons Distillery a call. Just look up our reviews Tiernan would fit in very well Top Man give him a raise quick 👏 👍 👌”
