Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.58

4.6 Rating 3,133 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Questions

Metrics

4.6

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

Mrs C Cowan From Ossett West Yorks.

Chiltern Oak Furniture 5 star review on 15th June 2022

Pippa

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good customer support service by Chris Ball. My tv stand wouldn't fit and he sorted everything out for a refund. Having said that it looked lovely just not right measures”

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Posted 7 years ago

“Beautiful chest of drawers for a great price. Lovely delivery guys too. Very happy.”

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Posted 7 years ago

“Free delivery of item, easy to order! Overall good quality items that were packaged well! Although I did find a chip on one of the drawers where the paint had come off but only small imperfection.”

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Posted 7 years ago

“Very nice, good quality products with good delivery. Very well priced.”

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Posted 7 years ago

“I have bought a number of items from this company and have been extremely pleased with the polite service I have received. I absolutely love all my new furniture....great quality and good prices. I would highly recommend...and will be purchasing more items in the new year.”

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Posted 7 years ago

“I had been looking for a TV stand for ages but couldn’t justify the cost. I found exactly what I wanted from Chiltern Oak at a much lower price. The communication with the company was excellent as they kept me informed every step of the way. The item was delivered promptly. The stand is absolutely as shown on the site. It’s beautiful, I love it, and can appreciate it even more because of the reasonable price. Thank you Chiltern, I will definitely be buying from you again.”

Chiltern Oak Furniture 5 star review on 8th December 2017

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Posted 7 years ago

“For anybody reading this, this is Part 1 of hopefully what will be a 2 part review. We ordered some ‘Portland’ bedroom furniture from Chiltern due to the look of the furniture on offer/ the competertive pricing/the good reviews and the free delivery. The furniture arrived as promised and because our purchase price warranted ‘white glove’ delivery it was to be assembled! With this in mind one would expect the delivery team to have the required tools/equipment to do the necessary, NO! My wife was asked for scissors for wrappings etc and a screwdriver for assembly. The furniture is of the quality expected but there are defects on the wardrobe and the oak top on the said wardrobe has been screwed on with the ‘face side’ inside!! I have mailed and phoned Chris and Karl at Chiltern and they assure me the wardrobe will be replaced ASAP. When this happens and if all ok, then my rating will be upped to 5. We all know that sometimes stuff gets damaged etc and we are willing to accept that.If Chris and Karl deliver as per promise then I can only thank them for the lovely furniture and quality service. As for the delivery team, get some tools👍”

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Posted 7 years ago

“Delighted with our purchase of 2 oak bedside chest of drawers. Best price we'd found and free delivery to the North of Scotland! This was such a bonus for us as some companies either do not deliver this far north or they charge extra for this service so well done Chiltern Oak for an an excellent service. I have recommended you to all my family and friends and I know some have already ordered. We were kept well informed all the way along the ordering and delivery process. Would definitely buy from here again.”

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Posted 7 years ago

“Lovely furniture, excellent price, very helpful customer services, I'm very happy with my purchase, thank you all very much.”

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Posted 7 years ago

“I bought an oak wine table over a year ago and wanted another to match. The store in Cambridge from where I purchased the original one had closed down, but I saw a similar table on Chiltern Oak Furniture's website for a good price. Luckily, it was virtually identical! Delivery was fast and the table was well packaged. I would definitely buy from Chiltern Oak Furniture again.”

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Posted 7 years ago

“The bookcase looks better than expected for the price. I was really pleased to find that it has adjustable shelves, something I didn't see in the advert. It was delivered promptly and well packaged and looks just as good with the other oak furniture I have. Although not all solid oak, it is well made and does the job!”

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Posted 7 years ago

“The service was excellent, delivered on time and the product is just how it was described, very well made, would definitely buy from Chiltern Oak Furniture again”

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Posted 7 years ago

“Very happy with the service I received and the quality of the furniture. I phoned the office to change the delivery address and the lady was very helpful. The order was delivered at the time confirmed by text. Would highly recommend this company.”

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Posted 7 years ago

“Quality is top class Price fair Delivery fast What more can you ask ?”

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Posted 7 years ago

“Beautiful furniture and great service!”

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Posted 7 years ago

“Product and service in correcting the original order both very good.”

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Posted 7 years ago

“I absolutely love it , fits perfectly where I wanted it and it goes well with everything else in my room .”

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Posted 7 years ago

“Delivered quickly and as notified. Absolutely delighted with the two lamp tables. They are v good quality, v solid & heavy with beautiful chunky oak tops. The painted finish & colour is perfect. Couldn't recommend enough 😊”

Chiltern Oak Furniture 5 star review on 28th November 2017

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Posted 7 years ago

“The TV table was delivered on time in perfect condition. Very sturdy product”

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Posted 7 years ago

“Good quality furniture for great prices”

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Posted 7 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,133 reviews