Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.58

4.6 Rating 3,133 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Questions

Metrics

4.6

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

Mrs C Cowan From Ossett West Yorks.

Chiltern Oak Furniture 5 star review on 15th June 2022

Pippa

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prompt delivery service, was kept well informed of arrival and given options if the suggested day/ time was not convenient.”

Helpful Report

Posted 7 years ago

“Terrrible service ordered online they took my payment for the bed. Called arranged a delivery date. Then on that date called me and said the delivery driver has not put my order on the lorry and I will have to wait another week. Explained my house is upside down as I have emptied the bedroom ready for the new bed I need it ASAP next week is not good enough. Lady who spoke to on the phone said I will call u back and let u know. Had no call back that day left them two voicemails. Next day mid day I had to call them back myself for them to tell me they dnt even have the bed in stock and I would have to wait even longer till next stock arrived !!! So beware they may say they have the item in stock take your money to later tell u they dnt have it in stock and you could be waiting weeks if not months !! Never using these again.”

Helpful Report

Posted 7 years ago

Hello there. I'm really sorry to hear that you've had a disappointing experience with us. It's certainly not up to our usual standards and we'll be making some internal changes to ensure better communication between departments so that this sort of issue doesn't happen again. Unfortunately this was a Clearance item and we didn't have the stock in the Warehouse that our systems suggested we did. This wasn't communicated properly to the relevant people and as a result delivery was still attempted, for this I must apologise as this was a waste of your time. I cannot account for the subsequent unfulfilled promises regarding phone calls, other than to say that it's been an extremely busy period for us as a result of our Black Friday Sale and I can only assume that some human error has occurred. I'm sure we could have arranged for a similar alternative to be delivered to you swiftly however I can see that the order has been cancelled and refunded. I'm very sorry for any inconvenience caused. Kind regards, Chiltern Oak Furniture.

Posted 7 years ago

“The CD tower arrived on time, excellent service. It has a simple modern look. Perfect for my home. I love it.”

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Posted 7 years ago

“quality nuff said”

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Posted 7 years ago

“Totally professional service thank you”

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Posted 7 years ago

“It is exactly what we ordered. No damage and looks great. Great quality and good value for money. Very quick delivery.”

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Posted 7 years ago

“The furniture is of stunning quality and the whole order and delivery process was more than efficient. Shall definitely shop here again.”

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Posted 7 years ago

“Great product & great service”

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Posted 7 years ago

“Good service, great drawers”

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Posted 7 years ago

“sorry I didn't mean very poor, I meant exactly the opposite .”

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Posted 7 years ago

“Amazing quality, price, and delivery. Would use again The packaging was superb too Thank you”

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Posted 7 years ago

“Easy to order, quick and prompt delivery. Easy to assemble & good quality, especially at such a good price”

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Posted 7 years ago

“Good quality at a fair price.”

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Posted 7 years ago

“the item that we acquired was exactly what we needed,The quality was very good and good on price. the delivery was on time,and no trouble.”

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Posted 7 years ago

“Quick delivery. Pleased with the quality of the wine rack.”

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Posted 7 years ago

“Tried to match style and colour with existing side table and very pleased with result. Looks great in the room”

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Posted 7 years ago

“looks great ,easy to assemble good value, saw similar in local store twice he price”

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Posted 7 years ago

“We were very happy with our Bed side tables. Just the right size because of the narrow space. Cannot wait to order some more furniture.”

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Posted 7 years ago

“the Suffolk wine console was well made the only draw back being that some wine bottles do not fit the spaces as there is not enough room between each row, a lot of my bottles do not fit so a bit disappointed, maybe should be made clear in the product info that anything other than a slim bottle with no shape to it will fit.”

Helpful Report

Posted 7 years ago

“Aside from being extremely satisfied with the furniture I purchased from them (one wardrobe, one chest of drawers, one bedside table and one long blanket cabinet), I am also very pleased with their customer service, and how professional they have been along the entire process. I also used their white glove service, which spared me from the set-up and disposal of all packaging. 5 stars, well deserved.”

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Posted 7 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,133 reviews