Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.58

4.6 Rating 3,133 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Questions

Metrics

4.6

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

Mrs C Cowan From Ossett West Yorks.

Chiltern Oak Furniture 5 star review on 15th June 2022

Pippa

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called on Friday, ordered my 2 cabinets, staff member very polite. where I was told just delivery for Monday. I received a email on Sunday telling name that they had been despatch. Receive email Monday telling me delivery Would be Tuesday. Tuesday morning receive email telling delivery time in a 1 hour slot. Arrived on time, packed well beautiful cabinets fit lovely in our lounge. Great service & product.”

Helpful Report

Posted 8 years ago

Thanks very much for the thorough review. Sounds like everything went to plan. :)

Posted 8 years ago

“delivery on time, perfect delivery drivers, no problem with bookcases delivered 100% service & product thank you”

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Posted 8 years ago

No problem! Thank you very much for buying from us and leaving such a great review. :)

Posted 8 years ago

“Failure to refund, despite email confirmation that it would be made, this is for an item collected by yourselves in early December!”

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Posted 8 years ago

Hi there, I'm sorry to see that you've left us negative feedback and had a disappointing experience with us.We apologise for the delay with your refund and the inconvenience caused. We are now investigating within our company as to why this has taken so long to be actioned. Although I can advise that new processes and staff training have been implemented this week to prevent this from happening again in the future. I can also advise that we have contacted you within the past 24hrs confirming that your refund has now been processed. Kind regards, Chiltern Oak Furniture.

Posted 8 years ago

“We have had a problem finding a coffee table to fit a space when it wasn't being used. It is a problem no more - perfect fit”

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Posted 8 years ago

That's great news! Thanks for the 5* review, we really appreciate it. :)

Posted 8 years ago

“The online process was quick and easy. Free delivery and prompt delivery with an email to up date. Very professional.”

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Posted 8 years ago

That's what we like to hear! Many thanks for the excellent review. :)

Posted 8 years ago

“Easy ordering. Prompt delivery. Very competative price.”

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Posted 8 years ago

Sounds like you're happy with the overall service. Thanks very much for the excellent feedback. :)

Posted 8 years ago

“Brilliant service. Delivery went very smoothly and everything that was promised happened. Extremely happy with the products also. Will defo be using them again”

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Posted 8 years ago

Thanks for the kind words Andrew! We look forward to hearing from you again soon. :)

Posted 8 years ago

“Excellent quality and look fantastic and luxurious.”

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Posted 8 years ago

Looks great! Enjoy your new Bedside Table. :)

Posted 8 years ago

“Completely happy with the quality of the product I recieved. Love them #100”

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Posted 8 years ago

That's great news! Thanks very much for the positive feedback. :)

Posted 8 years ago

“I bought a bedside cabinet which proved to be be a good solid piece of furniture. My only critism would be that the drawers could be a slightly tighter fit, however I am pleased with my purchase.”

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Posted 8 years ago

Hi Valerie. You may wish to take advantage of our free returns policy if you're not totally happy with the item you've received. Please get in touch if this is the case. Nonetheless, thanks for the kind words. :)

Posted 8 years ago

“Very satisfactory”

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Posted 8 years ago

Thanks very much for the 5* review! :)

Posted 8 years ago

“Love my Portland lamp table!!”

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Posted 8 years ago

Pleased you like it! Love it, even. :)

Posted 8 years ago

“Nice peice of furniture and fast delivery.”

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Posted 8 years ago

Sounds like all went well! Thanks for taking the time to leave us such positive feedback. :)

Posted 8 years ago

“Well made bedroom cabinets”

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Posted 8 years ago

Thanks for the 5 Star review! We really appreciate it. :)

Posted 8 years ago

“The unit we had delivered excelled our expectations. It matches perfectly with both the colour and quality of our current lounge furniture. This review would not be complete if we did not mention the delivery team. The battled for hours in extremely poor weather conditions.”

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Posted 8 years ago

Thanks for the kind words! We've passed on our thanks to the delivery drivers. I am sure that they will appreciate your praise. Thanks for buying from us. :)

Posted 8 years ago

“Great item at a great price, delivered and packaged well, precise delivery info - perfect”

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Posted 8 years ago

Sounds like everything went well! Enjoy your new furniture. :)

Posted 8 years ago

“Product was exactly the same as shown on the website. Good quality. The delivery men were exceptional as they had to deliver in appalling snowy weather up a track which most delivery men wont contemplate in bad weather. Would definitely buy from Chiltern again.”

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Posted 8 years ago

We've passed on our thanks to the delivery drivers. Thanks for the positive review. :)

Posted 8 years ago

“Chest of drawers. Good quality. Reasonable price. Delivered, and carried upstairs. Well pleased. Alan Kerr. Liverpool.”

Helpful Report

Posted 8 years ago

Glad you're pleased with your purchase Alan! It'd be great to hear from you again in the future. :)

Posted 8 years ago

“Fantastic product good delivery”

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Posted 8 years ago

Thanks Patricia! Enjoy! :)

Posted 8 years ago

“Good value for money sideboard, which is just the right colour for our new room. Arrived on time and in good condition.”

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Posted 8 years ago

Thanks for the nice comments! Thanks also for taking the time to leave us feedback. :)

Posted 8 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,133 reviews