Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.58

4.6 Rating 3,133 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Questions

Metrics

4.6

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

Mrs C Cowan From Ossett West Yorks.

Chiltern Oak Furniture 5 star review on 15th June 2022

Pippa

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So pleased with chairs, beautiful quality and look stunning, friends have commented on. Delivery service was quick and efficient. Would definitely buy from this web site again.”

Chiltern Oak Furniture 5 star review on 9th July 2021

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Posted 4 years ago

“Extremely pleased with my purchase ☺”

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Posted 4 years ago

“I ordered two bedside cabinets, tallboy, dressing table and mirror from the Florence range. Order was confirmed straight away, with delivery two weeks later. Had text to confirm day and 3 hour time slot. Very polite delivery team. One of the pieces was damaged, I emailed with photos and had very prompt response informing me they would arrange collection of damaged piece and replacement. Again, kept me informed. Replacement piece arrived yesterday. Five stars deserved. One of the biggest things for me is keeping customer informed and I was very impressed with how professional you are. I will be ordering another piece in this collection soon. The furniture range is great. Thankyou.”

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Posted 4 years ago

“Beautiful piece of furniture. Excellent customer service, answering all my questions before purchase, even arranging a sample of the pain colour. Delivery was a little later than advised, but the tow delivery men were great. Very helpful and very polite and apologetic for the lateness.”

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Posted 4 years ago

“first class service and deliverd no problem.”

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Posted 4 years ago

“Ordering was quick and easy, delivery was on time and the furniture was well packaged and protected. All in all, an excellent service.”

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Posted 4 years ago

“Very well made, good quality and very nice finish, just as good as a recently purchased dressing table and stool from the Cotswold Co but quite a significant difference in price. Will definitely buy again and would highly recommend - delivery time was exceptional.”

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Posted 4 years ago

“Ordered online , was given free postage, next day delivery. Was delivered as promised. Goods were packaged well , no scratches or defects. No need to assemble, brilliant.”

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Posted 4 years ago

“I was pleased with the quality and design of the coffee table, and it was very easy to construct.”

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Posted 4 years ago

“brilliant service very good furniture looks exactly like it should after buying them on line. Delivery very quick.”

Chiltern Oak Furniture 5 star review on 29th June 2021

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Posted 4 years ago

“Still in the box! It is for another flat when we move in - which is taking a long time!”

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Posted 4 years ago

“We have now bought 8 items from Chiltern Oak, in the last 3 months. We are really happy with their value for money and the quality of the furniture. Stock levels and delivery are also a strength of the company. Some items were one day delivery but some took approximately 7 days (this was as per the website guidance).”

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Posted 4 years ago

“Perfect size and very happy with quality”

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Posted 4 years ago

“We absolutely love our new sideboard it's excellent quality and looks fantastic, delivery was very efficient and easy too. We got accurate updates & delivery was on time so we were really pleased. Can't fault you guys and we will definitely be back :)”

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Posted 4 years ago

“Lovely sturdy bit of furniture. I’m always a bit wary of ordering large items without seeing them in the flesh but this is exactly as described on the website and they were happy to send colour samples which was very helpful. Ordering and delivery was seamless. Very Happy customer. Thank you Chiltern Oak Furniture!”

Chiltern Oak Furniture 5 star review on 28th June 2021

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Posted 4 years ago

“the 2 pieces of furniture for my hall are well made and look fantastic”

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Posted 4 years ago

“After a hiccup with the order, the wardrobes were fitted, the men were very efficient. The quality of the furniture was very good and I would recommend the product.”

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Posted 4 years ago

“I’ve purchased a few things now and been so pleased with the quality. I have my own small business so like to support other family businesses. I had an issue with one piece they solved the problem really quickly and for that I will be reordering lots more items as I’m doing up a few properties so Thank you Emma for responding so quickly. The quality is amazing you won’t be dissapointed order now !”

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Posted 4 years ago

“From placing my order through to delivery I was impressed with this company. I don’t do on line ordering (my choice) so it was refreshing to be able to speak to someone on the telephone and place my order. The advisor was very personable. Once I placed the order I was advised within a day of the delivery date and time slot with the option to alter if necessary. On the day of delivery the driver was punctual and the furniture was placed in the room of my choice. Job done. I’m very happy with the furniture and the quality of it. I would certainly recommend Chiltern Oak to friends and would use them again.”

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Posted 4 years ago

“Fabulous furniture.well made.delivered on time.helpful and polite delivery men.”

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Posted 4 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,133 reviews