Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.58

4.6 Rating 3,133 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Questions

Metrics

4.6

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

Mrs C Cowan From Ossett West Yorks.

Chiltern Oak Furniture 5 star review on 15th June 2022

Pippa

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast service, we ordered on Saturday evening and furniture delivered lunchtime on Tuesday. Customer service and delivery staff have been brilliant. The furniture was all brilliantly packed, the colour and quality exactly as we hoped and great value for money. Will use again and recommend to others”

Helpful Report

Posted 7 years ago

Hi Layna, Thanks for excellent review! We really appreciate you recommending us as this helps us considerably! We hope you shop with us again soon! :)

Posted 7 years ago

“My first experience of using this company has been extremely positive. The customer service was excellent and the product exceptional. From the website order to delivery of the product to my home address, I have been completely satisfied. I would certainly recommend to anybody wishing to use this company.”

Helpful Report

Posted 7 years ago

Hi Shaun, Thanks for the awesome 5* review! We are ecstatic to hear that we've completely satisfied you, as we strive to provide 360 degree excellence across all elements of our store! We hope you enjoy your furniture and shop with us again some time soon! :)

Posted 7 years ago

“I am very pleased with my nest of oak tables and they were delivered within a few days.”

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Posted 7 years ago

Hi There, Thank you for your amazing review! We really appreciate you taking the time to leave such a thoughtful review! Enjoy your furniture! :)

Posted 7 years ago

“ordered a bedside table and a hall table on Sunday night and was delivered on Wednesday lunch time which was very quick and we are delighted with both items and the service from this company”

Helpful Report

Posted 7 years ago

Hi Hannah, Thanks for the excellent review! We really appreciate you taking the time to leave such a thoughtful review! Enjoy your furniture! :)

Posted 7 years ago

“Found this company while searching for matching lamp tables which I found and ordered. They were a quarter of the price of other suppliers so wasn't expecting too much. But what a surprise they are superb and amazing quality just what I wanted and have received lots of comments about them. With prompt free delivery I found a little gem of a company here. Thank you Chiltern Oak Furniture.”

Helpful Report

Posted 7 years ago

Hi Gwen, WOW! Thank you for such a kind, thoughtful and amazing 5* review! We're so glad you found us to be a 'Gem' as we always strive to deliver the very best customer experience possible. We hope you shop with us again and enjoy your furniture! :)

Posted 7 years ago

“Amazing products and excellent delivery and service. Have purchased twice from the same collection as I loved it so much.”

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Posted 7 years ago

Hi There, Thank you for your awesome 5* review! We love nothing more than hearing from our satisfied customers, enjoy your furniture! :)

Posted 7 years ago

“Delivery had to be rescheduled twice due to van braking down then driver being off sick. Kept well informed both times by Antonia who called ahead, so although it was inconvenient, Chiltern Oak did the best of what they could of a bad situation. Product itself was delivered by two guys on a Saturday morning, both of whom were very very polite and helped me unpack the item before leaving. My TV cabinet looks great and it's of a good quality and good price! Will be buying from Chiltern Oak again in the future and will recommend to family and friends too.”

Helpful Report

Posted 7 years ago

Hi There, Thank you for the marvellous review! We really appreciate you leaving such an amazing review despite the issues, and thank you for being such an amazing customer! Make sure we're your first port of call next time you're after some furniture! ;)

Posted 7 years ago

“Excellent service nice product and good value. Delivery first class.”

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Posted 7 years ago

Hi Anne, Thanks for the excellent review! We love nothing more than to hear from our satisfied customers! Enjoy your furniture! :)

Posted 7 years ago

“Very quick delivery and polite helpful delivery drivers. Excellent customer service responses”

Helpful Report

Posted 7 years ago

Hi There, thanks for the great review! We're thrilled you were pleased with the delivery service, as we aim to offer excellent delivery for FREE! We hope that you shop with us again soon! :)

Posted 7 years ago

“Beautiful furniture, affordable prices! Will be buying from you again thank you.”

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Posted 7 years ago

Hi Kelly, Thank you for the awesome review! We love what you've done with your furniture! :)

Posted 7 years ago

“Outstanding quality, well made and very solid, delivery is fast and their staff are so helpful and pilot. Keep you well informed of delivery. Highly recommend. Thank you for a great service”

Helpful Report

Posted 7 years ago

Hey there, Thank you for the amazing 5* review! We really appreciate you taking the time to leave such a thoughtful review! We hope you enjoy your furniture :)

Posted 7 years ago

“Great quality fast efficient delivery straight easy ordering kept in touch with the progress of my order would recommend and would use again. My sideboard came well packed .”

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Posted 7 years ago

Hi Valerie, Thanks for the excellent review! We love nothing more than hearing from our satisfied customers, we hope you visit us again soon! :)

Posted 7 years ago

“Hall table was exactly as imaged and described on the website, delivered promptly and well priced so we are very happy”

Helpful Report

Posted 7 years ago

Hi John, Thank you for your excellent review! We are thrilled you were pleased with the value for money on offer as this is something we pride ourselves on. Enjoy your furniture! :)

Posted 7 years ago

“Looks perfect and homely, redecorating for a more relaxed farm house style living room and thus looks perfect. The delivery guy was really nice and polite and I had fantastic communication from my order to delivery I was kept updated. Really nice company and good customer service. Il be back for more furniture.”

Chiltern Oak Furniture 5 star review on 10th July 2018

Helpful Report

Posted 7 years ago

Hi Hannah, Thank you for your awesome 5* review! We really appreciate you taking the time out of your day to leave such an awesome review! We hope that you shop with us again soon! :)

Posted 7 years ago

“I bought 2 pieces of furniture from you. I’ve never seen such excellent packaging . I was also very pleased with the items. The Chester grey large tv unit is so stylish and well finished it looks great in our newly refurbished lounge. The 2 best of tables to match was lovely as well. Would recommend you to anyone.”

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Posted 7 years ago

Hi Angela, Thank you for the fantastic 5* review and the truly kind words! We're thrilled you could find just what you were looking for with us! We love what you've done with the living room by the way and If you ever need anymore furniture, you know where to come to ;)

Posted 7 years ago

“I bought a simple hall storage bench unit for shoes. It is great value for money, really sturdy, delivered built and ready (no daunting flatpack to assemble) and looks really good. Delivery was quick, and notified in advance so I could be sure to be there. Very happy with my purchase.”

Helpful Report

Posted 7 years ago

Hi Valerie, Thanks for the excellent review! We love nothing more than to hear from our satisfied customers! Enjoy your furniture! :)

Posted 7 years ago

“I ordered the rustic oak nest of 3 tables about a month ago and was delighted with them. So much so that I changed my mind about a tv cabinet I had seen at John Lewis. I decided to order the tv cabinet from Chiltern Oak to match my tables. Delighted with every aspect of both items. Price and quality is excellent. Delivery was on time and the delivery man carried tv unit into my lounge. I am delighted. Thank you.”

Helpful Report

Posted 7 years ago

Hi Ish, Thank you for the amazing review! We're are delighted to hear you found both quality and value for money as the two are at the heart of our Business. We hope that you shop with us again soon! :)

Posted 7 years ago

“Just ordered two large wardrobes. They look even better than on the website. Delivery was fast, and the two delivery men were incredibly efficient. They managed to bring the wardrobes up a very narrow and tricky set of stairs. Couldn't be happier about this purchase.”

Helpful Report

Posted 7 years ago

Hey there, Thanks for the excellent review! We are pleased to hear that you're pleased with the delivery service as we always aim to offer excellent delivery at no cost! Enjoy your furniture! :)

Posted 7 years ago

“Excellent delivery service, excellent quality, excellent company. Will certainly use Chiltern Oak again.”

Helpful Report

Posted 7 years ago

Hi Patrick, Thank you for the awesome feedback! Hope you enjoy your furniture! :)

Posted 7 years ago

“Great service and prompt despatch thanks very much. Will be ordering again.”

Helpful Report

Posted 7 years ago

Hi Ian, Thanks for the amazing review! We really appreciate you taking the time out of your day to leave such an amazing review! Enjoy your furniture! :)

Posted 7 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,133 reviews