The Chocolate Society Reviews

Name: The Chocolate Society
Rating: 4.91

4.9 Rating 2,650 Reviews

98 %

of reviewers recommend The Chocolate Society

4.9

Based on 2,650 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

01963 824366

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The Chocolate Society 5 star review on 24th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Caramelised Pistachios, they arrived quickly and are absolutely fantastic. I will definitely be buying more of the same and trying something different.”

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Posted 8 years ago

“I can’t comment on the taste of the chocolates because I ordered them as a gift but ordering online was simple.”

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Posted 8 years ago

“Everything about The Chocolate Society made me happy.”

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Posted 8 years ago

“Good range of chocolates reasonably priced but I'd like more dark ones. Packaging is very attractive and delivery is prompt. With my first order you enclosed a leaflet asking for suggestions for a new taste to include in your range I Emailed Coral and suggested a tangy slightly salted taste of Pecorino cheese might work but received no acknowledgement! Nevertheless I'm pleased to have found you and gladly recommend you. Merry Christmas to you all and thank you. - Gareth”

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Posted 8 years ago

“The packaging is very nice,the speed of delivery and the communication in regards to where the parcel is.Unfortunately the chocolates were not for me to eat but made excellent present.”

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Posted 8 years ago

“They are my favourite chocolates and I am always recommending them to my friends. I am always happy when I have received a bar of their chocolates and have to be secretive from my husband and eat most of them myself .”

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Posted 8 years ago

“Absolutely top notch customer service after a small misunderstanding regarding delivery date. It was literally sorted out within minutes and my favourite chocolates are now on their way to be enjoyed over the Christmas period as a special treat.”

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Posted 8 years ago

“bought an assortment of chocolate covered nuts for my Son in law Birthday on the 9th Dec. he is enjoying them so much, I have had a request for MORE as a Xmas gift as well. so that has solved my presents for the future. Well Done Chocolate society "Merry Xmas to you all"”

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Posted 8 years ago

“I ordered the dark chocolate bar bundle and the light chocolate bar bundle for colleagues to share at work - and they loved every morsel! The light chocolate bar bundle was a particular revelation: full of subtle flavours, textures and nuances, not the usual "white chocolate sugar-bomb", and voted the firm favourite in the office. Delivery was so incredibly prompt to the Channel Islands, at no extra cost, and the chocolate bar bundles were well-packed and arrived in pristine condition, in a presentation format that would be perfect without gift wrapping. Highly recommended: these chocolate bar bundles were a hit in-office!”

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Posted 8 years ago

“I am in love :) With the blonde sea salt bars. And the blonde honeycomb. Once I start eating it, I can’t stop DELICIOUS :)”

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Posted 8 years ago

“The best quality chocolate on the market.”

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Posted 8 years ago

“Delicious dark chocolate set”

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Posted 8 years ago

“I bought two different kinds of chocolate bars, and some chocolate covered cinder toffee (Hokey-Pokey). I can't report on the bars yet, as they were bought for Christmas, but the Hokey-Pokey was glorious.”

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Posted 8 years ago

“I bought the honeycomb dark chocolate at the Bath Christmas market, I was not expecting too much but was pleasantly surprised! I went home and ate it all, ordered a couple more of those the next day. Highly recommended!”

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Posted 8 years ago

“easy to order, fast delivery, quality that matched their descriptions”

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Posted 8 years ago

“Easy to order, fast to arrive. One for me, two for Christmas gifts!”

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Posted 8 years ago

“Great products, and fantastic customer service.”

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Posted 8 years ago

“Beautiful Christmas gift. Lovely box and stunning selection of chocolates.”

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Posted 8 years ago

“Beautifully packaged gift with stunning chocolate lemons which you just couldn’t buy on the high street.”

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Posted 8 years ago

“The order was late and the chocolates were in a far to large box and all over the place inside...mainly upside down.The booklet describing contents seemed generic as some items were not in the box at all.Not impressed. Mrs D Bennett”

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Posted 8 years ago

Dear Mrs Bennett, Thank you for your recent order and your review. With regards to your order being delivered late, I have looked and we sent the parcel last Monday as we had promised, however due to a high volume of Black Friday parcels being delivered by DPD, it looks like they held the parcel for one additional day, delivering on Wednesday not Tuesday. I'm really sorry that they have let both of us down on this occasion. I will be contacting to our account manager at DPD to discuss how we can avoid these delays in the future. The insert card lists our whole fresh chocolate collection, however as you only ordered the "Light Chocolate Collection", you would have only received the Light Chocolates in your box and none of the Dark Chocolates. We have been using this packaging for over three years and we have very rarely had any feedback of the chocolates moving in transit. I can only apologise that they have moved, and can only think that perhaps due to the sheer volume of parcels that were being processed last week by DPD that perhaps the parcel was not handled with their usual care and attention. As a small business our customer satisfaction is of our primary concern, as such I have refunded you your order and can only apologise that we fell short of your expectations on this occasion. Kind Regards Al Al Garnsworthy The Chocolate Society www.chocolate.co.uk

Posted 8 years ago

The Chocolate Society is rated 4.9 based on 2,650 reviews