Name: Citroen
Address: Pineley House, 2Sunbean Way, Coventry
Rating: 1.41

“Earlier this week I publicly posted a story about how my Citroen Cactus 1.6 Diesel engine had catastrophically malfunctioned. I'm going to be posting some reviews, u tube videos and other bits and pieces to demonstrate how Citroen's attitude to my problems has surpassed any low I have ever experienced with a corporation. 1) They won't warranty the new engine. 2) They won't inform me if this type of event is commonplace. 3) They have blocked me from their Facebook site as clearly they didn't like hearing the facts. They taken down all posts and links. 😂 4) They have failed to respond to all of my formal correspondence. 5) They will not review or escalate the decision made by a customer services manager, who appears to think Citroen customer focus starts and finishes on her desk. Danielle Quick. 6) They will not release me to take the matter up with the Motor Ombudsman . Thus I have to wait starting a case for 8 weeks. 7) They are not interested in paying any monies or compensation for days I've lost due to the incident 😎 Letters sent to their Managing director have been ignored and remain unanswered. My formal letter written corporate complaints remain unacknowledged. MD is bekir.hassan@citroen.com try also arnaud.leclerc@citroen.com and marketing linda.jackson@citroen . com 9) They state 'component failure can happen at any time' 😂😂😂.. And if it does imply it's just too bad if there is no warranty. They are unable it seems to put any faith in their own engineering 10) The asset value of my car has been diminished overnight and they simply couldn't care.. I'm going to get rid of my Citroen.. my Mother just pulled out of buying a C3 due to this and bought a lovely red Toyota Yaris. Be ever so very careful, because I think there maybe an investigation on this Citroen 1.6 Diesel engine.. Citroen were ever so quiet and helpful with a new unit.. but oops wouldn't warrant it second time around under any circumstances👍😎😇💪 You've been warned. 😊 Michael. MG Aviation”

Helpful Report

Posted 6 years ago

“Earlier this week I publicly posted a story about how my Citroen Cactus 1.6 Diesel engine had catastrophically malfunctioned. I'm going to be posting some reviews, u tube videos and other bits and pieces to demonstrate how Citroen's attitude to my problems has surpassed any low I have ever experienced with a corporation. 1) They won't warranty the new engine. 2) They won't inform me if this type of event is commonplace. 3) They have blocked me from their Facebook site as clearly they didn't like hearing the facts. They taken down all posts and links. 😂 4) They have failed to respond to all of my formal correspondence. 5) They will not review or escalate the decision made by a customer services manager, who appears to think Citroen customer focus starts and finishes on her desk. Danielle Quick. 6) They will not release me to take the matter up with the Motor Ombudsman . Thus I have to wait starting a case for 8 weeks. 7) They are not interested in paying any monies or compensation for days I've lost due to the incident 😎 Letters sent to their Managing director have been ignored and remain unanswered. My formal letter written corporate complaints remain unacknowledged. MD is bekir.hassan@citroen.com try also arnaud.leclerc@citroen.com and marketing linda.jackson@citroen . com 9) They state 'component failure can happen at any time' 😂😂😂.. And if it does imply it's just too bad if there is no warranty. They are unable it seems to put any faith in their own engineering 10) The asset value of my car has been diminished overnight and they simply couldn't care.. I'm going to get rid of my Citroen.. my Mother just pulled out of buying a C3 due to this and bought a lovely red Toyota Yaris. Be ever so very careful, because I think there maybe an investigation on this Citroen 1.6 Diesel engine.. Citroen were ever so quiet and helpful with a new unit.. but oops wouldn't warrant it second time around under any circumstances👍😎😇💪 You've been warned. 😊 Michael. MG Aviation”

Helpful Report

Posted 6 years ago

“What a joke the official Citroen owned dealership in Romford is. Do not be fooled by all the trained staff rubbish. Agreed to buy C4 on 16th March with collection agreed for 22nd March. Changed insurance over but told it would now be 24th March. Changed insurance again but paperwork not sorted out despite car supposedly ready. Delivery date now 8th April. Just changed Insurance over again and actually got 15 miles out of the 65 miles to the garage done before receiving a call saying something wrong with car. Another delay. Obviously,despite promises of service and valeting being done, they had gone to get it out less than an hour of me turning up and found something wrong. Citroen make good cars but they seem to hire the cheapest staff they can get.”

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Posted 8 years ago

“Worst customer service i have ever come accross, car has warentee but they wont do the work, say its my fault i have the problem, 3 months back and forth to CUK, they promiss to call you back, they never never do and when you do call them its premuim number and take over 30 mins to answer, absolutly the worst company to deal with, i will never buy Citroen agin for sure.”

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Posted 8 years ago

“Appalling Service from Citroen Contract customer service. 4 weeks later I am still trying to resolve a charge which they stated had been cancelled, and now today receive a letter serving Notice of Contract. As others, love my DS3 but will never purchase through Citroen again.”

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Posted 8 years ago

“extremely unhelpful service department and the Citroen service contract is the worst I have come across, badly worded to the point where the Citroen dealer didn't understand it. Like others here, I love my DS3 but wouldn't even consider buying another. I'm going back to Toyota!”

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Posted 8 years ago

“Appalling Customer "service" by both you & dealer...shame, as I love my car but will NEVER purchase another Citroen!”

Helpful Report

Posted 10 years ago

“Absolutely disgusted with how I've been treated by Citroen Contract Motoring. Have never had such bad customer service in my life”

Helpful Report

Posted 10 years ago

“Absolutely disgusted with how I've been treated by Citroen Contract Motoring. Have never had such bad customer service in my life!”

Helpful Report

Posted 10 years ago


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