Citroen Reviews

Name: Citroen
Address: Pineley House, 2Sunbean Way, Coventry
Rating: 1.44

1.4 Rating 34 Reviews

12 %

of reviewers recommend Citroen

Company Reviews

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1.4

Based on 34 reviews

Customer Service
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Phone:

08444633500

Email:

info@citroen.co.uk

Location:

Pineley House, 2Sunbean Way
Coventry
CV3 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give a zero rating I would. 38,000 miles on a fully serviced C3 and the timing belt needs replacing and apparently, this isn't a fault? As a loyal customer of 20 years, I expected better. Absolutely shocking customer service fobbed off at every turn.”

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Posted 1 month ago

“The customer service team phoned me back to answer my query and followed up with an email. Rare these days to receive such a diligent service.”

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Posted 2 months ago

“I desired very much and bought this C3 fully loaded. Car was initially good. But when it started giving issues, no one is there in service centers. Very poor service and no responds even from the sellers in Chennai. Highly disappointed. Cars to avoid buying. Mine is run for only 8000 kms in last 2 years. But not satisfactory.”

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Posted 3 months ago

“Expecting me to pay over one thousand pounds to replace the add blue tank on my Berlingo van that is clearly a manufacturer design fault having fitted a substandard tank . They say it is ware and tear . A tank really ??? I would never buy from or deal with Citroen again as there customer care is absolutely zero .”

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Posted 5 months ago

“Citroen Ireland could not supply a wiper motor part for my 8 year old Citroen C5.My car was off the road for five months!They kept stringing me along with false promises of the part coming in 'next month'.Eventually I had to purchase a second hand wiper motor myself to get my car back on the road.I like my car but the Citroen spare part back up is abysmal!”

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Posted 6 months ago

“Poor customer service care Poor build quality Adblue issues on going my advise is to stay away from Citroen”

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Posted 6 months ago

“I recently brought my van, under warranty, to Bassett Citroen Bridgend service center due to persistent daily low oil level messages over the last four months. Unfortunately, my experience has been far from satisfactory. Upon leaving the van for inspection, the first day seemed to prioritize other matters, delaying the resolution. When finally checked on the next day, no fault was identified. The suggested advice to avoid parking on hills proved impractical, considering the issue persists even on flat surfaces. I am disappointed by the lack of a thorough investigation and the impractical advice given. As a loyal Citroen customer, I expected a more efficient and effective resolution process. Summary of Service Visit: 1.Work Interruption: Lost two days of work as my van was unavailable for job. 2. Financial Loss: I incurred a cost of £138 for a service that provided impractical and ineffective advice regarding the persistent low oil level issue. 3.Additional Expense: Spent £10 on a spirit level, advised for parking adjustments, adding to the financial burden. 4.Unresolved Issue: Despite the service visit, the primary problem of the daily low oil level message remains unresolved. This overall experience has been both financially burdensome and time-consuming, leaving me dissatisfied with the level of service provided.”

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Posted 10 months ago

“Worst brand in India and worst workshop in Bengaluru .No response person in workshop and management”

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Posted 1 year ago

“5 yer old c4 cactus 1.5 diesel with ad blue fault. Took 4 weeks before the dealership could check the vehicle . Now been told it needs new ad blue tank at cost of £1800. Service manager admits this is a common fault and they have vehicles in every day with ad blue faults and to raise a claim with Citroën. After a week Citroën customer services said there is nothing they can do and admit they are aware of faults with adblue system. The vehicle has only done 50000 miles and now stuck in a garage with no date for when parts will arrive. Do not buy a diesel. Do not buy Citroën.”

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Posted 1 year ago

“Poor manufacturing which equates to their poor customer service”

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Posted 2 years ago

“Just took delivery of my new eC4. Customer service was superb from Louis at Exeter Citroen; keeping me well informed during the order process. Great to drive and it’s my first experience of an electric car. Loving it, highly recommend.”

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Posted 2 years ago

“If anyone is even thinking of buying a citroen or Peugeot don't bother one they have your money they are not interested and ho out their way to lie to you even when a fault is under warranty they are not interested they are the worse company to deal with save your self the hassle and buy something else”

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Posted 3 years ago

“failed to honour warrenty. would never have bought if id known this”

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Posted 3 years ago

“Dear Sir / Madam, I will like to thank the customer service personnel at Robins & Day Croydon, for their brilliant care and support, especially, Ms N. Furley for her good advice, patience and excellent care and support. She is always ready to lend a helping hand and to offer the best and efficient advice necessary to give me value and quality of service for my vehicles.”

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Posted 4 years ago

“I run 6 Citroen relay vans, on March the 25th an 8 month old van with 25,000 on sized up. The Citroen customer service is beyond disgraceful and the dealer Wilmoths who didn’t want the van taken there now want to charge me storage per day!!”

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Posted 4 years ago

“They need to allow you to chose some of the great stuff on the higher spec cars on the lowere spec cars. For example the excellent opening back window is only available on the top of the range Berlingo. That means you have to splash the cash on the electronic rubbish.”

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Posted 4 years ago

“Awful customer service lying to get a sale stay away”

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Posted 4 years ago

“Robins and day manchester citroen initially good turn out lies just to get a sale beware”

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Posted 4 years ago

“My c3 2017 sat nav Android not connecting to the screen after loads of telphone emails promised it would be resolved , needs software update (which garage said they had done)so as a oap a e-mail was sent how to put soft ware in haha (that is Chinese to me) , so they dicided there was no more they could do . this is My 3 rd citreon car, I would not recommend after care service from main dealership as not resolved and no reason why sat nav screen just stopped working”

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Posted 4 years ago

“An awful company. Got a letter saying the car needs to be recalled for safety purposes. When we try to book it in they say there is no such recall. Emailed them several times but no answer to our question. Called them, and they won't discuss it with me because I am not the registered owner (wife is in bed as on nights). I just asked them to write to her to tell her if the work needs to be carried out or not, and they won't even do that. While I am having my rant their service dept. is also awful. The amount of time they take is just unacceptable. Our first and last Citroen.”

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Posted 5 years ago

Citroen is rated 1.4 based on 34 reviews