“I highly recommend you do not buy from this company.
If anything goes wrong with your watch they will not cover it (despite what they may reply to this review). Trust me I have been through this long process.
The company is not in any way related to New Zealand (they are based in Singapore). They own similar companies in Australia and the United Kingdom (to name a few) that are also based out of Singapore. You will also find reviews of other people having the same problems as me at citywatches.co.uk, downunderwatches.co.au, and creationwatches.com.
Essentially this means that the NZ consumer guarantees act has little jurisdiction over them if your watch breaks and they refuse to refund/fix/replace it.
I only had my watch for 5-6months before it broke and they refused to help. It was also a watch that I hardly ever wore and it is supposed to be known as very tough (possibly not real then?). Responses to emails generally take over a week. Eventually, they offered a mere $10usd refund for a much more expensive watch.
This company may also state that their watches also have a manufacturer warranty along with their own warranty (that they don't stick by). Beware, if you go into your watch brand's service centre to claim this warranty, they will decline to fix it under the manufacturer's warranty because citywatches.co.nz is not an authorised dealer of any watch brand.
I respect other people who have had positive experiences, however, in those cases, they are lucky to have not been sent a faulty watch. This review is a warning that if you do get sent a faulty watch or it breaks within the warranty period, citywatches.co.nz will not take any responsibility for it.
I'm sure this review will get some sort of generic response trying to defend themselves. Please just don't risk buying from them or you could lose a decent amount of money if something goes wrong.”
“Worst company ever to purchase from buyer beware!!! These guys are real fly-by-nighters who deal in Casio watches of very questionable quality. First of all note that despite their .co.nz web suffix, THEY ARE NOT a kiwi based company. Secondly, when my watch broke down literally 3 days after the year warranty they claim to provide, they wanted nothing to do with it, despite their obligations under the NZ Consumer Guarantees Act. Stay well clear of purchasing from this company!”
