“really great service - ordered free samples on line - which araived on time and are gerfat quality
Also recieved a "no pressure" email offing help and advice. I think this is a great service and will defeinately purchase from Cladco when I am ready.”
Good morning,
Thank you for your lovely 5-star review. We’re really pleased to hear your free samples arrived on time and that you were impressed with their quality.
If you’d like to discuss your upcoming project or have any questions before placing your order, our helpful Sales Team will be more than happy to help. We look forward to hearing from you soon.
Kind regards,
Cladco Profiles.
“This is the second time I am using Cladco. Everything perfect, from start to finish. Excellent product and fast delivery. Definitely I will use Cladco again.”
Good morning Andrei,
It is great to see your 5-star review and hear that everything went smoothly with both your decking and the delivery process. We really appreciate your continued support.
The photo of your decking looks fantastic. If you have any more images of the finished project, we’d love to see them and, with your permission, share them to inspire other customers. You can send photos to images@cladco.co.uk or tag us on social media if that’s easier. Our team always enjoys seeing how customers have used our products in their designs.
We look forward to welcoming you back again soon.
Kind regards,
Cladco Profiles.
“Hi. Thanks for the samples, very pleased with the product and service provided, we have picked the cladding that we require unfortunately I cannot pick the colour ( not my decision ) I will be contacting you soon regarding information on your trims and related products for fitting cladding but held up at the moment,
Once again very pleased with your company and service.
Many thanks peter.”
Good morning Peter,
Thank you for your kind words and 5-star rating.
It’s great to hear you were pleased with both the samples and the service you received, and that you’ve already decided on the cladding type for your project.
When you’re ready to move forward or would like more information about any of our trims and fitting accessories, please don’t hesitate to get in touch. Our friendly Sales Team will be more than happy to help.
Kind regards,
Cladco Profiles.
“Excellent service- communication regarding the delivery of the materials was excellent and the delivery driver was very helpful, the forklift wouldn't fit down my drive so the driver, split the pack and helped me carry them into my garden.”
Good morning Darren,
Thank you for sharing your experience with us, and we really appreciate the 5-star rating. It’s great to hear that you were pleased not only with the quality of the products but also with the level of service provided by our team.
Kind regards,
Cladco Profiles.
“arived in very good condition, Richie was pleasant to deal with. Will reccamend Cladco to every one that's locking for a quality product. Thank you very much”
Good morning Clive,
Thank you for your review. It's great to hear you were pleased with the quality of the products and that Richie provided such a pleasant and professional service. We'll be sure to pass your kind feedback on to him.
We truly appreciate your recommendation and thank you again for choosing us.
Kind regards,
Cladco Profiles.
Good morning John,
We always appreciate feedback from our customers and would like to thank you for taking the time to leave us a 5-star review.
If you need anything else, be sure to let us know.
Kind regards,
Cladco Profiles.
Good morning Carol,
Thank you for taking the time to leave us a 5-star review. We’re so pleased to hear you found our service helpful and that the samples made the design process a little easier.
If you’d like any further guidance or advice as your plans progress, our team will be more than happy to help. Just give us a call on 01837 659901 or email us at info@cladco.co.uk.
Kind regards,
Cladco Profiles.
Good morning Ash,
Thank you for taking the time to share your feedback with us. We’re really pleased to hear you’re happy with the service and product quality.
We’ve noted your comments about the moulded head screws, and your feedback has been passed on to the relevant team for review.
Kind regards,
Cladco Profiles.
Good afternoon Clive,
Thank you very much for taking the time out of your day to leave us a 5-star review.
It’s always great to hear when requests are handled quickly and that the product has lived up to expectations. We hope it makes a great addition to your project.
Kind regards,
Cladco Profiles.
Good morning David,
Thank you very much for your 5-star review. We’re so pleased to hear you were happy with the communication and quick delivery, and it’s great to know we’re meeting expectations on the things that matter most to you.
Please let us know if you need anything else.
Kind regards,
Cladco Profiles.
“Bought from cladco not knowing too much about them . But I have say I am very pleased with the quality of the composit cladding and the service. Ordered was delivered promptly and with a good carrier. Very pleased with the look of the cladding. My only issue was the stainless screws supplied. But I am not docking a mark for that. My only advice to anyone fitting the cladding is predrill all holes and buy your own screws. But apart from that excellent”
Good afternoon Michael,
Thank you very much for your 5-star review. We’re pleased to hear you’re happy with both the quality of the composite cladding and the service you received, and that your order was delivered promptly. It’s also great to know you’re satisfied with the finished look of the cladding.
We appreciate your comments regarding the screws. Predrilling can certainly make installation smoother, and your advice will be useful to others planning similar projects.
Thank you again for sharing your experience. We’re glad you’re so pleased with the result.
Kind regards,
Cladco Profiles.
Good morning Mandy,
Thank you so much for your 5-star review. We’re delighted to hear that your order arrived quickly and was well-packaged. It’s also lovely to know you found our team helpful over the phone. Feedback like this means a lot to us. If we can be of any more assistance, please don't hesitate to get in touch.
Kind regards,
Cladco Profiles.
Good morning Stuart,
Thank you for your 5-star review. We’re so pleased to hear you’re happy with your purchase. Should you ever need any further advice or support in the future, our friendly team will be more than happy to help.
Kind regards,
Cladco Profiles.
“I requested samples of the Cladco ProDeck composite decking. They were rapidly delivered, arriving in a handsome and easy to use presentation box.
There were samples of the complete ProDeck range, all of which look very attractive (IMHO).”
Good morning Terry,
Thank you so much for your 5-star review. We’re really pleased to hear your ProDeck samples arrived quickly and that you liked the presentation box. It’s also great to know you found the full range attractive, and we hope it gives you plenty of inspiration for your upcoming project.
If you need any more advice or would like help choosing the right option, our friendly Sales Team will be happy to help. You can give us a call on 01837 659901 or send us an email to info@cladco.co.uk.
Kind regards,
Cladco Profiles.
Good morning Kathryn,
Thank you so much for your kind feedback. It's great to hear the roof swatches arrived promptly and were helpful in supporting your decision-making process.
If you need any further advice or assistance as your project progresses, please don’t hesitate to get in touch. Our friendly team is always happy to help.
Kind regards,
Cladco Profiles.
“Ordered some samples of roofing sheets.
They were delivered very promptly and with no damage
Also received a very lengthy email about the company and product along with some very helpful YouTube videos”
Good morning Steve,
Thank you for leaving us a 5-star review. We’re really pleased to hear that your samples arrived promptly and in good condition, and that you found the additional information and YouTube videos helpful.
If you need any further assistance, our friendly Sales Team will be more than happy to help, whether it’s choosing the right product or offering installation advice. You can also explore our website for a wide range of support resources, including help and advice pages, installation guides, and inspirational blog content.
Kind regards,
Cladco Profiles.
Good morning Bev,
Thank you for getting in touch.
We’re sorry to hear your sample pack hasn’t arrived. As our samples are provided free of charge, we use a third-party courier service to keep this offering accessible to all customers. However, this can occasionally result in slightly longer delivery times, and unfortunately, tracking isn’t always available.
If your samples haven’t arrived within the next few working days, please do let us know — we’ll be happy to arrange a replacement for you.
Kind regards,
Cladco Profiles.
Good afternoon Julian,
Thank you for taking the time to leave us your feedback.
We’re delighted to hear you were happy with the service and that your order arrived on time. If there’s anything else we can help with, now or in the future, please don’t hesitate to get in touch.
Kind regards,
Cladco Profiles.
“Phoned for information re cladding, very difficult to hear what was being discussed due to loud chatting and laughing in the background. Information was imparted but it felt like the agent wasn't really interested in helping.”
Good morning Amanda,
Thank you for your feedback, and we're sorry to hear that your recent call with us didn’t meet your expectations.
We’re pleased to hear that you received the information you needed, but we're disappointed to learn that the experience left you feeling unsupported. Please accept our apologies if the call came across as anything less than helpful, as that’s certainly not the level of service we aim to provide.
Our Sales Team work in a busy environment that also serves customers in person, which can occasionally result in background noise. That said, we do understand how this might have affected your call and are sorry if it made the conversation difficult to follow.
We appreciate you raising this with us and will take your comments on board.
Kind regards,
Cladco Profiles.
“This is a nice company to deal with. I was sent out samples very quickly and this was followed up by an enquiry to discuss an order without any pressure. The products are sturdy and look very good with a nice range of colours.”
Good morning Bob,
Thank you for your kind 5-star review. We’re so pleased to hear you had such a positive experience with us.
It’s great to know your samples arrived quickly and that you found the follow-up helpful and pressure-free. We’re also glad to hear you’re happy with the quality of the products and our colour range.
If you need any further assistance with your order or project, please don’t hesitate to get in touch. We’ll be happy to help.
Kind regards,
Cladco Profiles.
English
