Good afternoon,
Thank you for taking the time to get in touch.
Having reviewed the photo you provided, we can confirm that the boards you received are indeed our black fibre cement cladding. We’re sorry if the shade isn’t what you expected — variations in tone can appear slightly different depending on lighting conditions, especially in outdoor settings. For future reference, we do offer samples for customers who’d like to confirm the colour before placing a full order.
Regarding the reported damage, our records show that these products were purchased via a third-party supplier rather than directly from Cladco. In this case, we recommend contacting the retailer you ordered through, as they’ll be responsible for resolving any issues with the delivery or condition of the goods.
Kind regards,
Cladco Profiles.
Good morning Connor,
Thank you for taking the time to leave us your review. We’re really pleased to hear everything went smoothly and that you found the process fast and straightforward. If we can be of any further assistance, please let us know.
Kind regards,
Cladco Profiles.
“I was told that I'd invalidated their 10 year warranty because I'd fitted the boards vertically, not horizontally. I didn't notice the advice as it was in small print at the bottom of a column. I was using the boards to clad a fuel tank and improve its fire resistance.
Added to my displeasure were the unreasonable and very high delivery charges,which came to more than the cost of the materials ordered!”
Good afternoon Geraint,
Thank you for your feedback. We’re sorry to hear you were disappointed with your experience and appreciate the opportunity to clarify a few points.
Our installation guidelines for fibre cement lap cladding specify that boards should be fitted horizontally. This information is displayed clearly across multiple areas of our website, including the product page and downloadable installation guide.
We understand how frustrating it can be when installation details are missed, but our Customer Support Team have provided evidence confirming that this advice is readily available.
With regard to delivery, our charges reflect the specialist nature of transporting long, heavy goods safely across the UK. For smaller orders, we also offer a free collection service from our Okehampton and Andover depots.
We’re sorry that your experience didn’t meet expectations, but we appreciate your comments and hope this helps clarify the matter.
Kind regards,
Cladco Profiles.
Good afternoon Wayne,
Thank you for taking the time to leave us a 5-star review. We’re really pleased to hear you received such a prompt and helpful service from the team. If there’s anything else we can do to assist with your project, please don’t hesitate to get in touch.
Kind regards,
Cladco Profiles
“Looks good, just working out the best way to retro fit the fencing to my concrete non-recessed posts. A two sided chanel to bolt straight to front of my posts would be good. I'll have to to make them.”
Good morning Kerry,
Thank you for your positive review. We’re really pleased to hear you’re happy with how your fencing looks.
If you have any questions about fitting or setup, our Sales Team may be able to offer some advice or suggestions to help. You can reach them on 01837 659901 or at info@cladco.co.uk.
Kind regards,
Cladco Profiles.
“really great service - ordered free samples on line - which araived on time and are gerfat quality
Also recieved a "no pressure" email offing help and advice. I think this is a great service and will defeinately purchase from Cladco when I am ready.”
Good morning,
Thank you for your lovely 5-star review. We’re really pleased to hear your free samples arrived on time and that you were impressed with their quality.
If you’d like to discuss your upcoming project or have any questions before placing your order, our helpful Sales Team will be more than happy to help. We look forward to hearing from you soon.
Kind regards,
Cladco Profiles.
“This is the second time I am using Cladco. Everything perfect, from start to finish. Excellent product and fast delivery. Definitely I will use Cladco again.”
Good morning Andrei,
It is great to see your 5-star review and hear that everything went smoothly with both your decking and the delivery process. We really appreciate your continued support.
The photo of your decking looks fantastic. If you have any more images of the finished project, we’d love to see them and, with your permission, share them to inspire other customers. You can send photos to images@cladco.co.uk or tag us on social media if that’s easier. Our team always enjoys seeing how customers have used our products in their designs.
We look forward to welcoming you back again soon.
Kind regards,
Cladco Profiles.
“Hi. Thanks for the samples, very pleased with the product and service provided, we have picked the cladding that we require unfortunately I cannot pick the colour ( not my decision ) I will be contacting you soon regarding information on your trims and related products for fitting cladding but held up at the moment,
Once again very pleased with your company and service.
Many thanks peter.”
Good morning Peter,
Thank you for your kind words and 5-star rating.
It’s great to hear you were pleased with both the samples and the service you received, and that you’ve already decided on the cladding type for your project.
When you’re ready to move forward or would like more information about any of our trims and fitting accessories, please don’t hesitate to get in touch. Our friendly Sales Team will be more than happy to help.
Kind regards,
Cladco Profiles.
“Excellent service- communication regarding the delivery of the materials was excellent and the delivery driver was very helpful, the forklift wouldn't fit down my drive so the driver, split the pack and helped me carry them into my garden.”
Good morning Darren,
Thank you for sharing your experience with us, and we really appreciate the 5-star rating. It’s great to hear that you were pleased not only with the quality of the products but also with the level of service provided by our team.
Kind regards,
Cladco Profiles.
“arived in very good condition, Richie was pleasant to deal with. Will reccamend Cladco to every one that's locking for a quality product. Thank you very much”
Good morning Clive,
Thank you for your review. It's great to hear you were pleased with the quality of the products and that Richie provided such a pleasant and professional service. We'll be sure to pass your kind feedback on to him.
We truly appreciate your recommendation and thank you again for choosing us.
Kind regards,
Cladco Profiles.
Good morning John,
We always appreciate feedback from our customers and would like to thank you for taking the time to leave us a 5-star review.
If you need anything else, be sure to let us know.
Kind regards,
Cladco Profiles.
Good morning Carol,
Thank you for taking the time to leave us a 5-star review. We’re so pleased to hear you found our service helpful and that the samples made the design process a little easier.
If you’d like any further guidance or advice as your plans progress, our team will be more than happy to help. Just give us a call on 01837 659901 or email us at info@cladco.co.uk.
Kind regards,
Cladco Profiles.
Good morning Ash,
Thank you for taking the time to share your feedback with us. We’re really pleased to hear you’re happy with the service and product quality.
We’ve noted your comments about the moulded head screws, and your feedback has been passed on to the relevant team for review.
Kind regards,
Cladco Profiles.
Good afternoon Clive,
Thank you very much for taking the time out of your day to leave us a 5-star review.
It’s always great to hear when requests are handled quickly and that the product has lived up to expectations. We hope it makes a great addition to your project.
Kind regards,
Cladco Profiles.
Good morning David,
Thank you very much for your 5-star review. We’re so pleased to hear you were happy with the communication and quick delivery, and it’s great to know we’re meeting expectations on the things that matter most to you.
Please let us know if you need anything else.
Kind regards,
Cladco Profiles.
“Bought from cladco not knowing too much about them . But I have say I am very pleased with the quality of the composit cladding and the service. Ordered was delivered promptly and with a good carrier. Very pleased with the look of the cladding. My only issue was the stainless screws supplied. But I am not docking a mark for that. My only advice to anyone fitting the cladding is predrill all holes and buy your own screws. But apart from that excellent”
Good afternoon Michael,
Thank you very much for your 5-star review. We’re pleased to hear you’re happy with both the quality of the composite cladding and the service you received, and that your order was delivered promptly. It’s also great to know you’re satisfied with the finished look of the cladding.
We appreciate your comments regarding the screws. Predrilling can certainly make installation smoother, and your advice will be useful to others planning similar projects.
Thank you again for sharing your experience. We’re glad you’re so pleased with the result.
Kind regards,
Cladco Profiles.
Good morning Mandy,
Thank you so much for your 5-star review. We’re delighted to hear that your order arrived quickly and was well-packaged. It’s also lovely to know you found our team helpful over the phone. Feedback like this means a lot to us. If we can be of any more assistance, please don't hesitate to get in touch.
Kind regards,
Cladco Profiles.
Good morning Stuart,
Thank you for your 5-star review. We’re so pleased to hear you’re happy with your purchase. Should you ever need any further advice or support in the future, our friendly team will be more than happy to help.
Kind regards,
Cladco Profiles.
“I requested samples of the Cladco ProDeck composite decking. They were rapidly delivered, arriving in a handsome and easy to use presentation box.
There were samples of the complete ProDeck range, all of which look very attractive (IMHO).”
Good morning Terry,
Thank you so much for your 5-star review. We’re really pleased to hear your ProDeck samples arrived quickly and that you liked the presentation box. It’s also great to know you found the full range attractive, and we hope it gives you plenty of inspiration for your upcoming project.
If you need any more advice or would like help choosing the right option, our friendly Sales Team will be happy to help. You can give us a call on 01837 659901 or send us an email to info@cladco.co.uk.
Kind regards,
Cladco Profiles.
Good morning Kathryn,
Thank you so much for your kind feedback. It's great to hear the roof swatches arrived promptly and were helpful in supporting your decision-making process.
If you need any further advice or assistance as your project progresses, please don’t hesitate to get in touch. Our friendly team is always happy to help.
Kind regards,
Cladco Profiles.
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