Good morning Louise,
Thank you for getting in touch with us.
We’re sorry to hear that your sample order has not arrived yet. While our samples are sent free of charge using a third-party courier, this does sometimes mean they can take a little longer to arrive, and tracking may not always be available.
If your samples don’t arrive within the next few working days, please let us know, and we’ll be happy to arrange a replacement pack for you.
Kind regards,
Cladco Profiles.
Good afternoon Zoran,
Thank you for the fantastic 5-star review.
We’re so pleased to hear you had such a positive experience with us. It’s great to know Cladco left you feeling glad - exactly what we aim for!
We hope to welcome you back again soon.
Kind regards,
Cladco Profiles.
Good morning Paul,
Thank you for your kind feedback. We’re really pleased to hear your order arrived quickly and that you're happy with your purchase.
If you need any further assistance or have any questions about installation or aftercare, feel free to get in touch. We’re always happy to help.
Kind regards,
Cladco Profiles.
Good morning Steve,
Thank you for your feedback and 5-star rating. We’re so pleased to hear you were happy with your samples and the service you received from our team.
It’s great to know that you have placed an order with us. If there’s anything else you need or any questions along the way, please don’t hesitate to get in touch. We’re always happy to help.
Kind regards,
Cladco Profiles.
“I recently ordered a sample pack of decking. I received my order within a couple of days, delivered with care by a courier. The pack included one sample of each colour. Each one had two different designs to choose from & I could feel the quality. I am impressed
& will be placing my order this week.”
Good afternoon Adrian,
Thank you for your lovely feedback and 5-star review.
We’re so pleased to hear your sample pack arrived promptly and in excellent condition. It’s great to know you were impressed with both the quality and variety of the boards, and that you're already looking to place an order.
If you have any questions about our products, need guidance on installation, or would like help placing your order, our team is always happy to assist. You’ll find plenty of information on our website, or feel free to give us a call.
We look forward to supporting you with your project!
Kind regards,
Cladco Profiles.
Good morning Wayne,
Thank you for leaving us a 5-star review.
We’re glad to hear your samples arrived promptly and that the product has made your hit list as a possible option! If you need any advice or support while deciding what’s best for your project, our friendly team is always happy to help — just give us a call on 01837 659901.
Kindest regards,
Cladco Profiles.
Good afternoon Emma,
Thank you for your kind 5-star review. We're delighted to hear the samples were a good match for your cladding project brief.
If there’s anything we can do to support you further, whether it's product and installation advice or help placing an order, please don’t hesitate to get in touch. Our friendly team is always happy to assist.
Kind regards,
Cladco Profiles
Good morning William,
Thank you for taking the time to leave us a 5-star review! We're really pleased to hear you've found the service helpful and that your samples arrived quickly.
If you’d like any further support or would like to speak with a member of our friendly Sales Team about which Cladco decking might best suit your project, please don’t hesitate to give us a call — we’re always happy to help.
Kindest regards,
Cladco Profiles.
“Ordered a sample a week ago. Still waiting for it. How hard can it be to put a sample in the post on the day you get the request? Maybe because it was on a Friday and they don’t work Saturday or Sunday? Still taken 4 days from the Monday though. Bit of a joke and does not fill me with confidence to use the company for my order that I will need in 2 weeks time”
Good morning,
Thank you for your feedback, and we’re sorry to hear that your sample hasn’t yet arrived.
We understand how frustrating this must be and sincerely apologise for the delay. Our sample packs are dispatched via a third-party courier service, which allows us to offer them free of charge; however, it does mean we’re unable to track parcels once they leave our warehouse. That said, we’re actively reviewing this process to improve consistency and reliability, and your comments help highlight where improvements are needed.
Should you decide to place an order, we offer delivery using our own dedicated fleet, or you’re welcome to collect from either our Okehampton or Andover branch, whichever is more convenient for you.
If you have any questions or would like to speak with our Sales Team, we’d be more than happy to help.
Kind regards,
Cladco Profiles
“Received the free samples and impressed with the quality of the spec.
Will decide which one to go for as a re-roof of my flat roofed shed when I have completed the survey.”
Good afternoon Alan,
Thank you for taking the time to leave us a 5-star review! We’re pleased to hear you were happy with the quality of the samples. Once your survey is complete, please don’t hesitate to contact our Sales Team. We’d be glad to help you select the most suitable products for your shed project and provide any guidance you may need.
Kindest regards,
Cladco Profiles
Good afternoon Robert,
Thank you for taking the time to leave us a 5-star review. We really appreciate your positive feedback about our service.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Cladco Profiles
Good afternoon James,
Thank you so much for your 5-star review!
We're pleased to hear how impressed you are with the unfinished fibre cement board's texture and appearance. If you need any further assistance or have questions about our products, please don't hesitate to get in touch. We are happy to help.
Kind regards,
Cladco Profiles
“I recently ordered roofing sheets from Cladco Profiles and couldn’t be happier with the experience. The quality of the sheets is outstanding – strong, durable, and exactly as described. What really stood out, though, was the level of customer service. Every interaction was friendly, knowledgeable, and efficient, making the whole process completely stress-free.
The Cladco website is also superb – easy to navigate, full of helpful information, and made ordering simple. I wouldn’t hesitate to recommend Cladco to anyone looking for high-quality roofing products and a company that truly looks after its customers.”
“Second lot of decking from this company in 18 Months. Various different colours on the first order, which we decided to change, not asthetically pleasing to the eye. Started again with new boards only to for the second order of boards to be three different colours once again. Dealt with customer service who blamed composition of the boards, then siad we procured from different batches (bought the same day from one batch) zero accounatbility from Cladco who then said it was the suppliers fault. If your looking for decking do not use this company, waste of time effort and money.”
“Do not buy ivory composite decking from cladco. Customer service is shocking and taking no responsibility for this utter rubbish product. Apparently it just needs a clean......no amount of scrubbing is getting these black dots out! This decking hasn't even been down for a year!”
“Horrible Quality and Even Worse Customer Service – Avoid Cladco at All Costs
We recently purchased approximately 80m² of Cladco composite decking, expecting a high-quality, durable product that would justify the thousands of pounds we spent. We followed Cladco’s installation guide meticulously to avoid any issues, but within a shockingly short span of 8 weeks, we noticed extensive spot marking all over the deck. We invested in composite decking specifically to avoid maintenance nightmares, yet here we are dealing with significant flaws right out of the gate.
When we reached out to Cladco, their response was as dismissive as it was insulting. Rather than acknowledging a possible defect, they outright blamed us, claiming we must have spilled something or allowed surface dirt to build up. This couldn’t be further from the truth, especially as we have the same decking installed on our metal-framed gate in a horizontal position, where there’s no chance of contaminants settling—yet the marks have appeared there too. This points to a clear quality issue with the decking material itself, not any misuse on our part.
One would expect outdoor decking to withstand, well, outdoor conditions—but apparently, Cladco’s composite boards are so sensitive that the slightest exposure to the elements seems to ruin them. And the real kicker? Cladco has washed their hands of the situation, refusing any assistance or even basic advice on how to resolve the issue. Their so-called customer support has been utterly unhelpful and dismissive.
It’s clear that Cladco takes no pride in their products and certainly doesn’t stand behind them. We went with composite to avoid exactly these kinds of problems, and now we’re stuck with spotty, unattractive decking that’s far from the "maintenance-free" promise. We should’ve just invested in quality timber.
Do yourself a favor and steer clear of Cladco. This product is overpriced, and the company has zero accountability. A complete waste of time and money!”
“I wouldn't promote buying from Cladco with the experience I've had, with my order.
Placed an ordered in August 2023, 6>8weeks delivery then 6>10wks then 2 months later told I couldn't have the 2.4m lengths anymore, so had to change my plans to use the 4mtr lengths, causing extra expense on decking base design modifications, 14 weeks later still no decking, then they told me a date, no feedback on any change, goods didn't arrive as promised, 15weeks still no decking”
“Very disappointed with Cladco originally ordered in August advised 6>8 weeks delivery, had to chase after 11wks they still had no update on delivery, then 13wks later I was told I couldn't have the 2.4m lengths as Cladco's supplier had discontinued that size, was given the option to supply in 4mtr lengths, but this was just liner meters, this would cause me additional work, as the decking base had been built to accommodate 2.4m lengths, I had now lost all the good weather and daylight as it was now mid November. I wouldn't recommend this company!”
“I ordered from these and thought they were a good company to start with. Sadly I needed to order some extra items and when I tried to purchase they wanted to charge me £192 this was to deliver an item that cost £102 so to warrant an extra £192 delivery is ludicrous. The company did not care when I contacted them to ask if there was any way to do it via a different courier and I was told blanket no.
Avoid this company at all costs”
“Don’t touch this company with a barge…
Don’t touch this company with a barge pole.
They claim to make everything which is a lie
They import from abroad
Their customer service is appalling and the owner of the company refuses to respond to any email complaints, maybe he has too many to deal with.
They over estimate your requirements, so the estimating service is a joke, and they refuse to take back any items for credit that they have over estimated for.
They supply products with no installation instructions.
The only products that they manufacturer they can’t even get right
Their delivery times are totally unreliable and they staff don’t even know what date they have received !!!
They give you a delivery date and when it does not appear you have to ring them only to find out they don’t have the delivery from Belgium !…..
…….. but they manufacture in the UK
I have sent numerous emails and phone calls to this company but their response is a virtually non existent
They just want to take your money and offer NO customer service.
I repeat DO NOT USE THIS COMPANY !!!!!!!
Date of experience: 22 September 2023”
