“Horrible Quality and Even Worse Customer Service – Avoid Cladco at All Costs
We recently purchased approximately 80m² of Cladco composite decking, expecting a high-quality, durable product that would justify the thousands of pounds we spent. We followed Cladco’s installation guide meticulously to avoid any issues, but within a shockingly short span of 8 weeks, we noticed extensive spot marking all over the deck. We invested in composite decking specifically to avoid maintenance nightmares, yet here we are dealing with significant flaws right out of the gate.
When we reached out to Cladco, their response was as dismissive as it was insulting. Rather than acknowledging a possible defect, they outright blamed us, claiming we must have spilled something or allowed surface dirt to build up. This couldn’t be further from the truth, especially as we have the same decking installed on our metal-framed gate in a horizontal position, where there’s no chance of contaminants settling—yet the marks have appeared there too. This points to a clear quality issue with the decking material itself, not any misuse on our part.
One would expect outdoor decking to withstand, well, outdoor conditions—but apparently, Cladco’s composite boards are so sensitive that the slightest exposure to the elements seems to ruin them. And the real kicker? Cladco has washed their hands of the situation, refusing any assistance or even basic advice on how to resolve the issue. Their so-called customer support has been utterly unhelpful and dismissive.
It’s clear that Cladco takes no pride in their products and certainly doesn’t stand behind them. We went with composite to avoid exactly these kinds of problems, and now we’re stuck with spotty, unattractive decking that’s far from the "maintenance-free" promise. We should’ve just invested in quality timber.
Do yourself a favor and steer clear of Cladco. This product is overpriced, and the company has zero accountability. A complete waste of time and money!”
“I wouldn't promote buying from Cladco with the experience I've had, with my order.
Placed an ordered in August 2023, 6>8weeks delivery then 6>10wks then 2 months later told I couldn't have the 2.4m lengths anymore, so had to change my plans to use the 4mtr lengths, causing extra expense on decking base design modifications, 14 weeks later still no decking, then they told me a date, no feedback on any change, goods didn't arrive as promised, 15weeks still no decking”
“Very disappointed with Cladco originally ordered in August advised 6>8 weeks delivery, had to chase after 11wks they still had no update on delivery, then 13wks later I was told I couldn't have the 2.4m lengths as Cladco's supplier had discontinued that size, was given the option to supply in 4mtr lengths, but this was just liner meters, this would cause me additional work, as the decking base had been built to accommodate 2.4m lengths, I had now lost all the good weather and daylight as it was now mid November. I wouldn't recommend this company!”
“I ordered from these and thought they were a good company to start with. Sadly I needed to order some extra items and when I tried to purchase they wanted to charge me £192 this was to deliver an item that cost £102 so to warrant an extra £192 delivery is ludicrous. The company did not care when I contacted them to ask if there was any way to do it via a different courier and I was told blanket no.
Avoid this company at all costs”
“Don’t touch this company with a barge…
Don’t touch this company with a barge pole.
They claim to make everything which is a lie
They import from abroad
Their customer service is appalling and the owner of the company refuses to respond to any email complaints, maybe he has too many to deal with.
They over estimate your requirements, so the estimating service is a joke, and they refuse to take back any items for credit that they have over estimated for.
They supply products with no installation instructions.
The only products that they manufacturer they can’t even get right
Their delivery times are totally unreliable and they staff don’t even know what date they have received !!!
They give you a delivery date and when it does not appear you have to ring them only to find out they don’t have the delivery from Belgium !…..
…….. but they manufacture in the UK
I have sent numerous emails and phone calls to this company but their response is a virtually non existent
They just want to take your money and offer NO customer service.
I repeat DO NOT USE THIS COMPANY !!!!!!!
Date of experience: 22 September 2023”
“Ridiculous carriage fees… £420 order £192 carriage.
5 slat panels at £83, £16 cheaper than you can get elsewhere then add on £192 delivery… another google con”
“Much like the experience encountered by Tej Singh, we have had lots of damaged product delivered to us, both decking and fence panels. When they deliver using a Hiab the Hiab is rarely fully functional and we end up doing it by hand. We dealt with them direct and the experience is no better. We too are left with a deficit of decking. They have delivered a slightly different shade (apparently they use two different suppliers/manufactures, they don't make it themselves).
We keep getting board damaged by strapping and how they are stacked causing chatter between boards which ends up marking them.
They take an eternity to get back to you, once they have your money they don't really care.
We did a little experiment, after a delivery/collection attempt the driver left and said they would be in touch, more than a month later..... nothing! We had to contact them again.
I have escalated my complaint but that hasn't helped either, with regards to the damaged boards they pretty much said take it or leave it that's how it is. They have offered a collection an refund but the job is 60% completed now! No interest in changing their ways and learning by their mistakes.
The decking is easily marked, warps in the sun and the darker shades get to over 70c in direct sunlight.
Thinking of swapping it all for thermowood decking now.”
“Absolutely shambolic company with no customer service.
First the delivery came 3 weeks after being told it was a 1 week lead time. I then get a call from a miserable man saying it's being delivered on X day you will get a text. I get no text and a driver just turns up. They send the wrong amount and also lots of damaged ones.
We have to fight tooth and nail to get more, and they left us with a huge gap (unsafe) in our decking which we had to pay for timber to cover up, before they'd send more. This wasn't easy.
They send more many days later... yep, all damaged.
Again more fighting, no apologies and days later we get sent more, and yep.. some were damaged.
No real goodwill offer, no replies, and Travis Perkins are chasing all the time (or so they say). I've messaged Cladco direct and nothing.”
“Cladco were an excellent company to deal with when I re-roofed my garage with their 32/1000 sheets. Quick to respond to queries before the order and flexible when organising the delivery date. Even helped out for free when I ran out of coloured screw caps!
I would certainly recommend them.”
“Awful experience.
They took our money promising to delivery something that “apparently” had in stock but with a delivery of 10 days from the day we placed the order. Guess what??? We never heard from them again. We have tried it all. Calling, emails, and nothing. We are now contacting our bank to revert the transaction. AVOID. Scumbags.”
“My name is Mrs morse what a joke this company is the first time they tried to deliver I was at home the driver didn’t knock at the decided he could get done are road so had to pay again for them to deliver l was not happy but paid ,they said would have to be here to sign for it which I was this was a joke the lorry wouldn’t come down my road when it was order we were told lt would be the same size as a dustbin lorry which is ok as they are able to collect the bins.when it arrived the lorry wouldn’t come down so all the decking had to be carried down the road the driver didn’t help what a joke it was lucky he was working local if I couldn’t had got hold of him they would have probably had to take it back as I wouldn’t had be able to carry it .it’s a shame really as the sample pack they sent I have shared but after what happened I will no recommend my husband does a lot of building work and he probably would have said to use them because I had to pay for delivery again this will not be happening my plan is to share this on face book and market place l would like them to give me my delivery payment back ,I will give them to the end of may to do this ,they I will start sharing my experience with social media”
“Jan 2023: Very good service. Very quick quote and fast delivery.
Only issue was we forgot a flashing and the delivery cost to get just this was too much so we had to get that from a local company. Otherwise I’d have been happy to have got the flashing from them too.
Good product”
“Great product and amazing customer service. Collected our composite fencing from the depot in Andover, the staff there were extremely helpful especially Aaron who went that extra mile.”
“Boards look great however the quality is sub standard and I wish I had done more research by reading other reviews before buying this product. The boards stains, scratches and scuffs ridiculously easy, simply running your fingernail across the grain damages the surface as it is extremely soft and not at all hard wearing. We have had to place felt pads on all our furniture
to try and combat this. Please please don't waste your money on these boards as you will be very disappointed with the quality and durability its not fit for purpose.”
“Composite decking faded to a horrible dull colour within 2 weeks of laying. A few spare boards and off cuts we had have kept the design and pattern only because they were wrapped up under cover. Wasted £2000”
“From start to finish Cladco have been amazing. The person on the phone was really friendly and helped me work out how much decking I would need and advised me about the different options to finish the edge of the decking area. They also delivered it really quickly and kept me updated the whole time. We are so pleased with the finished result and will definitely use again!”
“Cladco were fantastic with my roofing project, they helped me work out how many sheets I needed and delivered really quickly. Very happy with my new roof!”
