“I wouldn't promote buying from Cladco with the experience I've had, with my order.
Placed an ordered in August 2023, 6>8weeks delivery then 6>10wks then 2 months later told I couldn't have the 2.4m lengths anymore, so had to change my plans to use the 4mtr lengths, causing extra expense on decking base design modifications, 14 weeks later still no decking, then they told me a date, no feedback on any change, goods didn't arrive as promised, 15weeks still no decking”
“Very disappointed with Cladco originally ordered in August advised 6>8 weeks delivery, had to chase after 11wks they still had no update on delivery, then 13wks later I was told I couldn't have the 2.4m lengths as Cladco's supplier had discontinued that size, was given the option to supply in 4mtr lengths, but this was just liner meters, this would cause me additional work, as the decking base had been built to accommodate 2.4m lengths, I had now lost all the good weather and daylight as it was now mid November. I wouldn't recommend this company!”
“I ordered from these and thought they were a good company to start with. Sadly I needed to order some extra items and when I tried to purchase they wanted to charge me £192 this was to deliver an item that cost £102 so to warrant an extra £192 delivery is ludicrous. The company did not care when I contacted them to ask if there was any way to do it via a different courier and I was told blanket no.
Avoid this company at all costs”
“Don’t touch this company with a barge…
Don’t touch this company with a barge pole.
They claim to make everything which is a lie
They import from abroad
Their customer service is appalling and the owner of the company refuses to respond to any email complaints, maybe he has too many to deal with.
They over estimate your requirements, so the estimating service is a joke, and they refuse to take back any items for credit that they have over estimated for.
They supply products with no installation instructions.
The only products that they manufacturer they can’t even get right
Their delivery times are totally unreliable and they staff don’t even know what date they have received !!!
They give you a delivery date and when it does not appear you have to ring them only to find out they don’t have the delivery from Belgium !…..
…….. but they manufacture in the UK
I have sent numerous emails and phone calls to this company but their response is a virtually non existent
They just want to take your money and offer NO customer service.
I repeat DO NOT USE THIS COMPANY !!!!!!!
Date of experience: 22 September 2023”
“Ridiculous carriage fees… £420 order £192 carriage.
5 slat panels at £83, £16 cheaper than you can get elsewhere then add on £192 delivery… another google con”
“Much like the experience encountered by Tej Singh, we have had lots of damaged product delivered to us, both decking and fence panels. When they deliver using a Hiab the Hiab is rarely fully functional and we end up doing it by hand. We dealt with them direct and the experience is no better. We too are left with a deficit of decking. They have delivered a slightly different shade (apparently they use two different suppliers/manufactures, they don't make it themselves).
We keep getting board damaged by strapping and how they are stacked causing chatter between boards which ends up marking them.
They take an eternity to get back to you, once they have your money they don't really care.
We did a little experiment, after a delivery/collection attempt the driver left and said they would be in touch, more than a month later..... nothing! We had to contact them again.
I have escalated my complaint but that hasn't helped either, with regards to the damaged boards they pretty much said take it or leave it that's how it is. They have offered a collection an refund but the job is 60% completed now! No interest in changing their ways and learning by their mistakes.
The decking is easily marked, warps in the sun and the darker shades get to over 70c in direct sunlight.
Thinking of swapping it all for thermowood decking now.”
“Absolutely shambolic company with no customer service.
First the delivery came 3 weeks after being told it was a 1 week lead time. I then get a call from a miserable man saying it's being delivered on X day you will get a text. I get no text and a driver just turns up. They send the wrong amount and also lots of damaged ones.
We have to fight tooth and nail to get more, and they left us with a huge gap (unsafe) in our decking which we had to pay for timber to cover up, before they'd send more. This wasn't easy.
They send more many days later... yep, all damaged.
Again more fighting, no apologies and days later we get sent more, and yep.. some were damaged.
No real goodwill offer, no replies, and Travis Perkins are chasing all the time (or so they say). I've messaged Cladco direct and nothing.”
“Awful experience.
They took our money promising to delivery something that “apparently” had in stock but with a delivery of 10 days from the day we placed the order. Guess what??? We never heard from them again. We have tried it all. Calling, emails, and nothing. We are now contacting our bank to revert the transaction. AVOID. Scumbags.”
“My name is Mrs morse what a joke this company is the first time they tried to deliver I was at home the driver didn’t knock at the decided he could get done are road so had to pay again for them to deliver l was not happy but paid ,they said would have to be here to sign for it which I was this was a joke the lorry wouldn’t come down my road when it was order we were told lt would be the same size as a dustbin lorry which is ok as they are able to collect the bins.when it arrived the lorry wouldn’t come down so all the decking had to be carried down the road the driver didn’t help what a joke it was lucky he was working local if I couldn’t had got hold of him they would have probably had to take it back as I wouldn’t had be able to carry it .it’s a shame really as the sample pack they sent I have shared but after what happened I will no recommend my husband does a lot of building work and he probably would have said to use them because I had to pay for delivery again this will not be happening my plan is to share this on face book and market place l would like them to give me my delivery payment back ,I will give them to the end of may to do this ,they I will start sharing my experience with social media”
“Composite decking faded to a horrible dull colour within 2 weeks of laying. A few spare boards and off cuts we had have kept the design and pattern only because they were wrapped up under cover. Wasted £2000”
“Ordered and paid for composite fencing after being introduced to cladco by a fence fitter due to their pricing. I looked at their website and it was just what I wanted. I then was told about a local supplier that supplied on behalf of cladco. I visited the showroom, gave the measurements and ordered. This was paid for upfront as requested. The fence arrived and my fitter collected and then erected this at my property. During the installation, the fitter pointed out to me that no finishing strip had been sent, despite cladco's website showing pictures of their fence with finishing strip along the top. I went back to the supplier and queried this, who then contacted cladco. They received a very unprofessional response back basically saying they don't supply finishing strip and that basically it is what it is. The director tried to insult my intelligence by saying that its like 'buying a BMW 4X4 and then saying its not the same as a Range Rover'! Now forgive me for being inadequately educated but I proceeded with my order based on what you are advertising on your website. The image on your website shows YOUR composite fencing with finishing trim?? The Director has since come back to me saying that the image on his website is a customers image, and the trim is what they supplied themselves from elsewhere? Now if that isn't a coincidence, I don't know what is? No where on your website is there reference to that being someone else's image so you are in effect, misselling a product. If I had known that the fencing did not come with the finishing trim which is part of the kit, then I would of gone elsewhere. Your customer service and the way you talk about your customers is shocking. You have never once tried to resolve this issue and I am not surprised that particular suppliers have stopped using you because it reflects badly on their reputation. You have left me with no alternative than to involve trading standards.”
“please do not waste your money. we fitted a 12m x 12m deck and after 2 years, the deck has faded, very large contraction gaps, other boards has expanded and causing a hump in the top deck. manufacture Cladco Ltd are not interested not even to come view but Offred us a colour restorer, which seems very strange as they assure me they don't have problems with fading?”
“We are a company wishing to use there products but our clients would like to see a larger sample prior to making a decision on the wall cladding. when you ring and help for assistance all they say then can supply one board for £17.00 but delivery will be £192 pounds, its a joke have tried to get hold of the MD and that's impossible.
LIKE US LOOK FOR AN ALTERNATIVE”
“Very disappointed with this company and the product, the cladco deckomg marks so easily and was told by customer services to use soapy water which I have tried, stroppy reply was that's all thry can offer.
Had I know the poor quality of this decking I would not have bought.
Very disappointed amd I would not recommend.”
“Rubbish company they don't care about you just the money, the product was changed without us being informed when (completely a different product/colour and profile) we brought this to Claco attention they played silly games and rejected us requesting a discount to keep the miss sold product. Not use them people they are heartless and very rude.”
“Don’t use this company. They do not care about the customer. They take your order yet they do not deliver the goods . Also the communication is appalling. I cancelled my order after waiting 12 weeks. I’m still waiting for my refund of £1389.84 . Look elsewhere for composite decking at least reputable companies are HONEST”
“Absolutely disgusting service and company. Before I placed an order on 19th of May , I contacted them to ask if they have product in stock and if they can deliver it within 10 days, answers was positive, after 10 days I contacted them and asked when they will deliver them, they said that they are very busy, covid and stuff, but that was bullshite.One week later I tried to contact them, they said that they still have time to deliver it, because delivery policy saying they will deliver in 15 working days... So on fifteenth working day I contacted them, they said that THEY DON'T HAVE TH BOARDS IN STOCK. AND ONLY CAN DELIVER THEM AFTER 2 MONTHS. So subframe is ready now, I don't think so I will find the same length boards to fit foe my project, otherwise I will need to rebuild the aubframe or buy much more decking boarss than I need to fit the project, what is another 500-600£ wasted. They even wasn't bothered to contact me, maybe they hoped that I died and they could get my money without delivering them boards. Worst experience ever. I really hope you will lose your business.”
