“I ordered a product 8 days ago, order number 100002641 . Despite company info saying goods would be received 1-3 days later I have not received them nor an email confirming they have been dispatched. I have e-mailed them 3 times, no response. I phoned them twice, both times the phone just continued to ring, after 10 minutes I put the phone down. I am now going to tell my credit card provider to recall my payment. I certainly won't be using them again.”
“I ordered a product on the 6th of may and seven days later am still waiting for delivery.I included my land line and mobile telephone numbers and am still waiting for a response.
O/N 100000930.”
“Have waited for over 10 days for a delivery, still not here and then you have the cheek to send this bloody email, I shall be making it known to all my conacts never to use your website again”
“I have been trying to find a particular colour of casting creme for my mother which seems to have been discontinued. When I found it available on Amazon from Clockwork Pharmacy with just 3 left I ordered the 3 straight away. Unfortunately I failed to take a good look at the price which was £14.95 per packet plus postage! My total order for just 3 packets of colour came to £50.13 which I find extortionate.
I then looked at Clockwork Pharmacy's website and saw I could order them much more cheaply directly at £7.99 a packet so bought another 6 packets costing me £47.94. I contacted Clockwork Pharmacy and asked why the cost was so expensive on Amazon and was told it was because of Amazon's charges. In the meantime I found another seller on Amazon offering the same product at: 6 products @ £6.25 = £37.50 plus postage & packaging. I contacted Clockwork Pharmacy again and they first offered me 10% off my order through Amazon, a refund of £5 which is hardly generous! After further communication I was offered a full refund for my original order if I ordered another 3 from the website. I pointed out I had already ordered another 6 from the website but was told I needed to order yet another 3 'because of Amazon's charges'.
This makes no sense to me at all. Another company can offer the same product on Amazon at a lower price and I don't see why I should have to fork out more money, I have already bought 9 of this product from Clockwork Pharmacy. The explanations I have received are nonsensical. There is nothing to stop Clockwork Pharmacy refunding my money directly, I really cannot recommend this company to others.”
“I placed an order on the 21st July for 6 Exclamation deodorant and all i received was an email on the 23rd July advising my order had been completed. No dispatch email or confirmation of delivery. I have emailed and tried to call to chase my order but the number is constantly engaged and no response to my emails. All i want is either my order delivered or a refund so i can go somewhere else....I will not be using this company again.”
