Clubhouse Golf Reviews

Name: Clubhouse Golf
Rating: 2.05

2.1 Rating 60 Reviews

25 %

of reviewers recommend Clubhouse Golf

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Metrics

2.1

Based on 60 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Clubhouse Golf 1 star review on 5th April 2023

Anonymous

Clubhouse Golf 1 star review on 15th August 2020

Michael Pijnenborgh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Ping G430 SFT 5 Wood and once again excellent service from my favourite online Golf shop.”

Helpful Report

Posted 4 weeks ago

“This is the worst company I have ever had to deal with, I have never actually received the items and they have been with their logistics company the full time. I canceled my order for two pairs of golf shoes 250€ because of they could not find my address and after 14 days they have not yet refunded the payment and have said it will not be made until they receive the items back which doesn't say a lot about the confidence they have in the company DPD they have commissioned to carry out the deliveries. My advice is that if you buy don't try to cancel or return items.”

Helpful Report

Posted 4 months ago

“Advertised price match but not true. Inflated prices to push a good trade in price then won't price match. Very poor customer relations.”

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Posted 9 months ago

“Having shopped around for a new Stand bag I found a real bargain at Clubhouse golf! The chap I spoke to couldn’t have been more helpful. He talked me through the features and the colour ways. I went to the store in Salford to try the bag for fit and size, purchased and took it away ready for my next round, thanks to all at Clubhouse golf.”

Helpful Report

Posted 1 year ago

“We bought a £1000 worth of golf clubs with the instruction leave with a neighbour DO NOT LEAVE ON THE DOORSTEP, as we live on a main road and it wouldn't be safe. In the photo of the delivery driver leaving the parcel on doorstep you can clearly see the massive message. Called customer services got through to the manager and he said we have done our job sorry. I said I'm not paying all this money for something I haven't received. He was rude denied responsibility. AVOID THIS COMPANY AT ALL COSTS.”

Helpful Report

Posted 1 year ago

“Scammed. Didnt reveive the Driver I ordered. No replies. No apologies.”

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Posted 1 year ago

“Bought some shoes. Wore them for and hour. They were too small. Nobodies fault. But the no quibble returns policy is just a complete joke. You see the problem is I bought from Belgium and they don't offer a return shipping company. So you have to pay a company, at large cost, to return. Then they refuse the return and will not refund because I wore them outside (where else an I supposed to wear golf shoes)? customer service was awful. So if you are outside the UK DO NOT EVER USE THIS LOT”

Helpful Report

Posted 1 year ago

“Callaway jumper is awful quality only wore 3 times. Asking for me to send picture of the jumper destroyed and cut in order to process a refund, to top it off my 2nd parcel was 2 weeks late and then found out it hasn’t even been sent. Awful company”

Helpful Report

Posted 1 year ago

“item missing. Shop won't refund me Managed to place an order with the company that included, amongst other, a pair of sunglasses. However those were missing in the package when I received them, but Customer Service refused to refund or send another one after comunicating me the on CCTV check they had just placed it. I am not raising doubts about their check, but this is the first time I have been treated so poorly without any sort of care. In the end I was the part damaged and there are simply no ways I can prove I am right, unless I would film the moment I unpack the shipping (which never happens). I won't be buying from them anymore and strongly warn other customers about this poor service.”

Helpful Report

Posted 1 year ago

“WOW so many complaints and now I've joined a long list. The Adidas golf shoes ordered severely abraided the skin off a heel and the Clubhouse Golf speedy response was there is no guarantee on comfort so clear off. As someone else pointed out the true test of a company is how they handle complaints and with Clubhouse Golf it is very very badly. They just fob you off with standard responses. Avoid, there are much better companies to choose from.”

Helpful Report

Posted 1 year ago

“Bad experience. Received nothing after 4 weeks (promised 5 days) They know that and have confirmed that my order is floathing around somewhere and I will not receive it. They don't refund me till they receive their goods in their warehouse. If you are not within the UK, don’t order here.”

Helpful Report

Posted 1 year ago

“Always had a decent experience but as ever, the real test is when there is a problem. Purchased a new Stealth 3 Wood and Stealth Hybrid from them earlier this year - within a couple of months I found after a heavy downpour some, what appeared to be, rust on the face of the 3 wood (hybrid was fine). Contacted CHG - the returns manager Rob Faiyaz said to return it but as after 60 days I had to pay the return postage - with insurance with a courier is was just under £40 -I said if the club was found to be at fault I would want this refunding. Long story short I received a new club but no refund - CHG cited their t's and c's repeatedly again to which I confirmed this does not affect my statutory rights in which they should pay (or in this case) refund me the postage if there is a fault but this fell on deaf ears. I even suggested they send me a box of balls to that value which obviously costs them less. Rob even said "it wasn't rusty when we sent it out.."! he refused ot escalate it higher so I then posted all the information to the MD Ben Reeves who did not even have the courtesy to reply, They are ignoring my statutory rights so be warned if you have problems that if it's after 60 days, you have a fight on your hands. Goes without saying I won't be using again”

Helpful Report

Posted 2 years ago

“Worst customer service ever. If you are not within the UK, don’t order here. There is no possibility to return goods which aren’t upon expectation. The customer service is of zero help. Their return policy is stated on their website but they don’t follow legal obligations if you are a European customer. Don’t buy here”

Helpful Report

Posted 2 years ago

“I have been purchsing online since 10 years now. With clubhousegolf.co.uk I had the WORST ecommerce experience ever. I place my order on July31st. A 900€ order that I immediately paid through money transfer. I received confirmation email with tracking code on August 1st. Order was supposed to arrive in 8 days maximum. On Aug12th, I called the Customer Service to have news and they told me that my order was shipped back to them and they DID NOT know the reason. They cannot send me another product before they actually receive my order back. Today, on Aug18th, I still don't know where is my order and when it will arrive. For sure, I will NEVER buy not even a golf ball from clubhousegolf.co.uk.”

Helpful Report

Posted 2 years ago

“Hi.I ordered the wrong product and immediately after ordering I reported that I wont to cancel the order. The order without sense was sent to the Netherlands. I have to pay for shipping..I do not recommend shopping there.”

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Posted 2 years ago

“Got a ping bag and umbrella,very good quality and excellent service”

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Posted 2 years ago

“Do not use Club House golf, Returned a golf bag nearly a month ago and still waiting for a refund. ABSOLUTLEY SHOCKING CUSTOMER SERVICES !!!”

Helpful Report

Posted 2 years ago

“Have used Clubhouse golf before and found prices and service second to none. Recently ordered an item for delivery in Spain - C.H. Despatched immediately but local delivery caused problems. Satisfactory immediate response from C.H. V. Happy to recommend”

Helpful Report

Posted 2 years ago

“AWFUL CUSTOMER SVC, Xmas present went missing, asked them to send new one out today, told they must wait 5 days for investigation which is Boxing Day, they should be ashamed of themselves.....DO NOT BUY FROM THEM”

Helpful Report

Posted 2 years ago

“Sent me the wrong club, left handed instead of right handed. Aftersales is a farce. Will never order again!”

Helpful Report

Posted 3 years ago

Clubhouse Golf is rated 2.1 based on 60 reviews