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Clubhouse Golf Reviews

2.0 Rating 58 Reviews

24 %

of reviewers recommend Clubhouse Golf

Company Reviews

2.0

Based on 58 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Clubhouse Golf 1 star review on 5th April 2023

Clubhouse Golf 1 star review on 5th April 2023

Clubhouse Golf 1 star review on 15th August 2020

Michael Pijnenborgh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company sent me the wrong golf club that I paid the expensive next day delivery for as I needed it. It took an hour on the phone to sort it out and they agreed to send a replacement club. I asked for the express delivery so I would have the club in time for my game which they said they would do. However, I have just received an email telling me that the club won’t be delivered until 1740hrs which is too late for me to use it. I will never use this company again. The order was shown as packed by “Les” who is clearly not very good at his job.”

Posted 2 years ago

“Firstly i have used these guys many times without issue. But anyone can sell ! when I receive a order with one club missing from their security tape sealed box. I made contact immediately via the contact us section of web page. This includes leaving your email. Phone number and order number. I have been in contact twice since through the website. No reply. Back yo PayPal for a refund. But I 2ae very happy with the 5 wood received and the speed of delivery”

Posted 2 years ago

“Never order from here. Two times in a row they have messed up and the support service is dreadful. First time they sent a left handed club when i ordered right handed. Second time they sent a fairway wood instead of the driver. Both times i paid for next day delivery and it was late. Both times I raised customer service issues and it took days to get a response. Still not had a response for the second. I cannot advise people enough not to buy from here.”

Posted 2 years ago

“Poor customer service , always number 2 in phone que , asked twice for refund , sent 6 emails and no acknowledgement. Seeking legal advice as CHG in legal breach of consumer rights act”

Posted 2 years ago

“Ruined my boyfriends 30th birthday!!! Ordered two golf clubs and one was sent left handed! We were going away the next day so didn’t have time to swap them over. Clearly their staff know nothing about golf, one left handed and one right handed golf club? Seriously. We have spent a least a thousand pounds there in the last 6 months but we won’t be ordering from here again.”

Posted 2 years ago

“Ordered a Ping 425 Hybrid club & trying to get in contact with customer service is a nightmare. On hold for 33 minutes then 28 minutes then 31 minutes finally got through to be disconnected twice. They do not answer emails I have wrote three emails with only an automatic reply saying we will be in touch! Well still waiting. This is the first time I have bought an item from Clubhouse and it will certainly be the last. It’s American Golf for me from now on don’t know why I even give this place a go, poor customer service all round, never again”

Posted 2 years ago

“Ordered a PING driver, website said 5-7 days delivery. After making several phonecalls and sending emails over a 3 month period, the delivery forecast kept being pushed forward and ending up with 4 months delivery time! Poor customer service as I as a customer had to chase them down every time for a new forecast. Aborted my order and got the same driver from another site within One (1) day! Will never order again from them. They uses us customers as a banker.”

Posted 2 years ago

“I purchased golf shoes priced £99.99 not fit for purpose. Rang customer service very unhelpful response. emailed a complaint and awaiting a reply.”

Posted 2 years ago

“this site is fake never buy here”

Posted 2 years ago

“Just bought some under armour golf shoes size 12 wide fit perfectly thank you so much clubhouse golf am well chuffed thanks again would not hesitate to get some other bits from you”

Posted 2 years ago

“Electric trolley arrived in sealed package- no charger supplied!!”

Posted 2 years ago

“I ordered and returned goods from Clubhouse Golf. The service offered was spot on from start to finish. I would have liked to recieve a confirmation email at point of ordering but they still get 5 stars from me.”

Posted 3 years ago

“Ordered golf bag. It is now overdue with estimated arrival time with no tracking available yet (has not been dispatched after a weeks). When I call customer service they simply say nothing we can do due to being busy. Not good enough. Stay away.”

Posted 3 years ago

“48 degrees wedge ordered from Titleist. Recieved a 46 degrees. No or late reaction on my email. Hiding themselves behind Brexit and Covid 19. Never order there again.”

Posted 3 years ago

“Messed my order up. Ordered a Top and sent me some pants. several emails sent with little to no follow up. Left a negative review elsewhere and attempted to make me out as a liar. This is now twice I have been bitten by clubhouse golf. Customer service very poor to say the least.”

Posted 3 years ago

“Having been let down by another retailer at the last minute, I placed an order for a laser rangefinder with Clubhouse Golf at 4:45pm on 17 Mar 21 and item was delivered at 10:45 am the following day. Clubhouse Golf also waived the additional costs for next day delivery. This is the second time I have used Clubhouse Golf this year and have been very impressed by the service provided on both occasions. Would happily use again.”

Posted 3 years ago

“Faulty item, took ages to sort out and I had to pay to return. Staff on the phone unhelpful.”

Posted 3 years ago

“Ordered online paid for express delivery 1-2 days, received an e-mail to say it was due, no tracking information, contact customer service on the day the item is due to be received to find out the tracking information only to be told that the items haven't even been picked in the warehouse yet. Would not use ever again and will return to using American Golf rather than this poorly run outfit”

Posted 3 years ago

“Really perfect these 3 days, a big thank you to our guide Reda who was very attentive to us. I recommend them to every one.”

Posted 3 years ago

“My partner just took up golf again after a 20 year gap so I’ve been looking to buy him some things for x-mas. I ordered trousers from Clubhouse Golf but accidentally ordered them in the wrong size. I hadn’t realised they don’t offer free returns (which was a disappointment) but they did have DPD drop off return at £2.99 compared with the £9.99 option. I decided to use this.....I've tried several times and keep getting a server error. I contacted their customer services returns team to be told there is nothing they can do about it. Terrible customer service and terrible returns service and policy so I won’t be using them again!”

Posted 3 years ago

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Clubhouse Golf is rated 2.0 based on 58 reviews