Clubhouse Golf Reviews

Name: Clubhouse Golf
Rating: 2.06

2.1 Rating 63 Reviews

25 %

of reviewers recommend Clubhouse Golf

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Metrics

2.1

Based on 63 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Clubhouse Golf 1 star review on 5th April 2023

Anonymous

Clubhouse Golf 1 star review on 15th August 2020

Michael Pijnenborgh

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company sent me the wrong golf club that I paid the expensive next day delivery for as I needed it. It took an hour on the phone to sort it out and they agreed to send a replacement club. I asked for the express delivery so I would have the club in time for my game which they said they would do. However, I have just received an email telling me that the club won’t be delivered until 1740hrs which is too late for me to use it. I will never use this company again. The order was shown as packed by “Les” who is clearly not very good at his job.”

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Posted 3 years ago

“Firstly i have used these guys many times without issue. But anyone can sell ! when I receive a order with one club missing from their security tape sealed box. I made contact immediately via the contact us section of web page. This includes leaving your email. Phone number and order number. I have been in contact twice since through the website. No reply. Back yo PayPal for a refund. But I 2ae very happy with the 5 wood received and the speed of delivery”

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Posted 3 years ago

“Never order from here. Two times in a row they have messed up and the support service is dreadful. First time they sent a left handed club when i ordered right handed. Second time they sent a fairway wood instead of the driver. Both times i paid for next day delivery and it was late. Both times I raised customer service issues and it took days to get a response. Still not had a response for the second. I cannot advise people enough not to buy from here.”

Helpful Report

Posted 3 years ago

“Poor customer service , always number 2 in phone que , asked twice for refund , sent 6 emails and no acknowledgement. Seeking legal advice as CHG in legal breach of consumer rights act”

Helpful Report

Posted 3 years ago

“Ruined my boyfriends 30th birthday!!! Ordered two golf clubs and one was sent left handed! We were going away the next day so didn’t have time to swap them over. Clearly their staff know nothing about golf, one left handed and one right handed golf club? Seriously. We have spent a least a thousand pounds there in the last 6 months but we won’t be ordering from here again.”

Helpful Report

Posted 3 years ago

“Ordered a Ping 425 Hybrid club & trying to get in contact with customer service is a nightmare. On hold for 33 minutes then 28 minutes then 31 minutes finally got through to be disconnected twice. They do not answer emails I have wrote three emails with only an automatic reply saying we will be in touch! Well still waiting. This is the first time I have bought an item from Clubhouse and it will certainly be the last. It’s American Golf for me from now on don’t know why I even give this place a go, poor customer service all round, never again”

Helpful Report

Posted 3 years ago

“Ordered a PING driver, website said 5-7 days delivery. After making several phonecalls and sending emails over a 3 month period, the delivery forecast kept being pushed forward and ending up with 4 months delivery time! Poor customer service as I as a customer had to chase them down every time for a new forecast. Aborted my order and got the same driver from another site within One (1) day! Will never order again from them. They uses us customers as a banker.”

Helpful Report

Posted 3 years ago

“I purchased golf shoes priced £99.99 not fit for purpose. Rang customer service very unhelpful response. emailed a complaint and awaiting a reply.”

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Posted 3 years ago

“this site is fake never buy here”

Helpful Report

Posted 4 years ago

“Electric trolley arrived in sealed package- no charger supplied!!”

Helpful Report

Posted 4 years ago

“Ordered golf bag. It is now overdue with estimated arrival time with no tracking available yet (has not been dispatched after a weeks). When I call customer service they simply say nothing we can do due to being busy. Not good enough. Stay away.”

Helpful Report

Posted 4 years ago

“48 degrees wedge ordered from Titleist. Recieved a 46 degrees. No or late reaction on my email. Hiding themselves behind Brexit and Covid 19. Never order there again.”

Helpful Report

Posted 4 years ago

“Messed my order up. Ordered a Top and sent me some pants. several emails sent with little to no follow up. Left a negative review elsewhere and attempted to make me out as a liar. This is now twice I have been bitten by clubhouse golf. Customer service very poor to say the least.”

Helpful Report

Posted 4 years ago

“Faulty item, took ages to sort out and I had to pay to return. Staff on the phone unhelpful.”

Helpful Report

Posted 4 years ago

“Ordered online paid for express delivery 1-2 days, received an e-mail to say it was due, no tracking information, contact customer service on the day the item is due to be received to find out the tracking information only to be told that the items haven't even been picked in the warehouse yet. Would not use ever again and will return to using American Golf rather than this poorly run outfit”

Helpful Report

Posted 4 years ago

“My partner just took up golf again after a 20 year gap so I’ve been looking to buy him some things for x-mas. I ordered trousers from Clubhouse Golf but accidentally ordered them in the wrong size. I hadn’t realised they don’t offer free returns (which was a disappointment) but they did have DPD drop off return at £2.99 compared with the £9.99 option. I decided to use this.....I've tried several times and keep getting a server error. I contacted their customer services returns team to be told there is nothing they can do about it. Terrible customer service and terrible returns service and policy so I won’t be using them again!”

Helpful Report

Posted 4 years ago

“Would give 0 starts but unavailable. Sent a club back after 3 days. Expected refund as they'd done that on 3 previous clubs I returned. Now won't refund and won't provide any resolution. £200 out of pocket. Reported to Trading Standards. Their insolence and stubbornness to even try and reach out to me to get this issue sorted has been noted. Never buy from this company. Cowboys.”

Helpful Report

Posted 4 years ago

“I spent in excess of £1500 with Clubhouse Golf on numerous different items the most expensive of which was a driver and a gold bag. Upon receipt of my purchases both items were missing without any explanation. When I eventually got through to their sales/customer service I was informed both items were out of stock. After numerous further phone calls I revived a different bag and driver. As part of my purchases there was a hybrid TM iron which I was informed would take a further 2/3 weeks before delivery. After 5 weeks I contacted clubhouse golf 3 times and have been informed my iron is out of stock (which in itself is interesting as I paid for it to be amended/adjusted. I have now been informed this will not be available until 25th October. Clubhouse golf are quick to take your money irrespective as to whether they have the equipment in stock or not, their communications (or lack of) are atrocious. After I receive my iron ( if I receive it at all) I will never be using this unprofessional supplier again.”

Helpful Report

Posted 4 years ago

“I ordered Callaway gloves in size ML. But I got them in S. I wrote nearly 10 Mails and had 5 telefoncalls. At the last call my interlocuter promised me to solve my Problem! But nothing happend. I was very disappointed about this bad service. I ordered a lot of items at clubhousegolf. In the past everything was ok. So I have to give a bad rating. Maybe I can await a reaction!”

Helpful Report

Posted 4 years ago

“I’m a regular customer but I’ve purchased a druh belt and after two times wearing the belt all the leather top layer was gone. I’ve send a couple of pictures but that wasn’t enough for Clubhouse Golf and Druh Belt. I had to pay for returning the belt. After a couple of weeks they told me that they didn’t received the belt and so no possibility for a complaint. Good service Clubhouse Golf and Druh Belt. 👍🏻”

Helpful Report

Posted 4 years ago

Clubhouse Golf is rated 2.1 based on 63 reviews